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    • His financial situation isn’t great, and the landlord has made lots of things up. The things he’s put isn’t true at all. My friend did tell the full truth with incoming and outgoing, I helped him fill in his form and he checked bills etc. to make sure it was right. His wage is ok, but not as good as the landlord thinks it is,  and he doesn’t have anything spare. How much are they likely to take from him? Should he send any reply?  the letter just says to take the court letter with him. 
    • Hi welcome to the Forum.  If a PCN is sent out late ie after the 12th day of the alleged offence, the charge cannot then be transferred from the driver to the keeper.T he PCN is deemed to have arrived two days after dispatch so in your case, unless you can prove that Nexus sent the PCN several days after they claim you have very little chance of winning that argument. All is not lost since the majority of PCNs sent out are very poorly worded so that yet again the keeper is not liable to pay the charge, only the driver is now liable. If you post up the PCN, front and back we will be able to confirm whether it is compliant or not. Even if it is ok, there are lots of other reasons why it is not necessary to pay those rogues. 
    • Hi 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No  7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice' I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof?
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
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Ryanair Car Hire - Goodwill payment


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Hi,

I rented car via Ryan Air for a holiday in Italy. Long and short is the Italian representative at the car hire firm wanted to charge me for an upgrade as they did not have the car I ordered and also would not accept my credit card as security for the hire as I did not know the PIN (they wanted to charge the upgrade cost). So the rental did not go ahead, they refused. I then rented car from another well known provider in the same area who happily used my card without the PIN to process a new rental

 

After complaining to Ryan Air, they have sent me:

 

"As you did not know the PIN, there is no refund due in this instance. However, we can appreciate that your placement fee for this booking was quite high and so I have now proposed a partial refund of £178.93 as a gesture of good will."

 

This is £100 short of the fee I paid.

 

My question is, is it worth pursuing via small claims court or accepting the above ?

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When ever I have booked a rental car, I don't think I've ever had the model requested. Any upgrades to a higher spec model has always been free of charge.

 

I would point out to Ryan Air that it was their agent that couldn't provide the specified vehicle, and you expect a refund in full. If you paid by credit card, there is always the option of doing a charge back and lodging a complaint with your CC provider.

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When ever I have booked a rental car, I don't think I've ever had the model requested. Any upgrades to a higher spec model has always been free of charge.

 

Always been my experience as well. Pretty much every hire car ive used, home or abroad, ive been given a higher spec car free of charge. In the US, i hired a minivan, and was given a premium 5.8l v8 ford explorer.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Always been my experience as well. Pretty much every hire car ive used, home or abroad, ive been given a higher spec car free of charge. In the US .....

 

I’m not disagreeing, but my experience in the USA is that they ask you if you want to pay for an upgrade first .......

Then when you decline the extra charge that is when they upgrade you for free!

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Not in LA. He said the minivan was not available and upgraded me to the van

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks. I think I have solid ground here as he tried to get me to pay for an upgrade (93 Euros) then refused my card and also a debit card that I had (because the it had my initial on it and not full christian name).

 

So my case consists of:

Then not having the type or same value of car I ordered.

Them trying to make me pay for the upgrade.

Them refusing valid payment cards.

 

Need to ensure I have solid ground to take to court if I need to.

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  • 1 month later...

There is a huge word of warning to be learnt here. When hiring a car, never use Ryan Air or an agent , use a hire car firm directly.... why ?

Well, I escalated my complaint to the BVRLA only to be told the issue took place outside of the UK so they would not help, they suggested I raise with ecrcs.eu (European Car Rental Conciliation Service). This company told me Ryan Air are not a car hire company registered with them so will not investigate my complaint.

Have been in my new house for just over a week...I will now consider my position again. All in all I am £100 down, if I continue, the small claims court is next.... but it is a small claim.. I need to weigh up the stress against the gain.

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