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HARVEYS FURNITURE - suite with manufacturing defect confirmed by their own Inspectors


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Hi

we bought a 4500 corner sofa and 2 seater in March 2017,

in Jun 2017 developed spotting,

long story but they sent out a furniture specialist who did a report and indicated Manufacturing defect!

 

We confirmed to Harveys that we would like a replacement or refund and the problem was there within 6 months,

they stated they will send out a repair company for cosmetic repairs

- we rejected this based on the " cosmetic repairs" which may not be permanent,

they can not guarantee a permanent repair and they have confirmed there is a manufacturing defect.

 

We have written to them rejecting the Sofa and asking for a refund and also a replacement from another brand of sofa manufacturer,

they have not responded,

the suite has been bought under a Consumer Credit Act agreement which is interest free,

please can we be advised what action we can now take under both the CCA 1974 and under the Consumer goods Act 2015.

 

Thank you

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outside of 30 days but within 6mts you cant demand anything sadly

not sure where you got that from....

 

they can repair, but if that subsequently fails, they've had their one chance

so its commensurate refund or replace.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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would probably be difficult to prove it was there at time of manu

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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But they have sent me a report where they have confirmed that it was a manufacturing defect and not due to any other thing, they have also confirmed they can only carry out a cosmetic repair, the defects have been confirmed by their own appointed technicians!

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sorry didn't spot that bit.

 

 

then go for it

you were at one time under SOGA entitled to a full refund which is now CRA

 

 

hit the finance company with a complaint too

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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write and ring them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi Just received this response despite their own report indicating via the report the damage was caused by a manufacturing defect - please advise

 

I have taken a look into your invoice history and can see that the a complaint was made to ourselves with regards to your furniture on 18/09/2017, as your goods were delivered on 13/03/2017 this then confirms that this was reported outside the first thirty days from delivery.

 

With this in mind and as per the Consumer Rights Act 2015, we do offer a repair in the first instance. Of course, should the repair fail, we would look into further resolutions for you, however at this point we are in a position of deadlock.

 

Whilst we realise this may not be the answer you wished for and we can appreciate you may not be happy with the outcome of our findings, however our decision remains the same and is full & final.

 

Alternatively, at this stage we would advise you to seek further advice; Harveys (a trading name of Steinhoff UK Retail Ltd) is registered as a full member of The Furniture Ombudsman which is approved by government to provide independent alternative dispute resolution services to consumers. We follow The Furniture Ombudsman’s Code of Practice which means that their decisions are binding on us. You are now entitled to contact them if you are not satisfied with our response to your complaint.

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There you go

 

Take your pick which way you want to go

 

Back to what though in post 2

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

If those sections back up what used to be under soga then its one of your option s

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 4 weeks later...

Hi We bought a corner sofa, via credit from Creation Finance, from Harveys.

 

The Furniture has been declared by them as having a serious defect, leather colour running.

 

They offered a credit note or replacement which were rejected as we have no faith in them anymore while they have attempted to complete repairs twice and failed, they will not now release the second report confirming this.

 

Please can we be advised:

 

Under the Sale of Goods Act 2015 we have rejected the sofas and requested they reduce the price and settle with Creation Finance, they have offered us a collection of the furniture and they will pay off the payments and loan to Consumer Finance, we have stated this is going to cause undue problems as when they remove the sofa we have no sofas unitl they are made by another Company, on this basis the refund has been rejected, they offer just £75 compensation and said go to the Furniture Ombudsman.

 

We have issues as we would like to take this to Court and ask for the following advice

 

Are Creation Consumer Finance jointly or singly liable under Sec 75 CCA 1974, If so how do we now pursue them as they have confirmed the fault is nothing to do with them and washed their hands of the issue, THEY CONTINUE TO TAKE MONEY FROM OUR ACCOUNTS.

 

How do we issue a claim against Harveys under CCA 2015 for a substantial reduction based on their own reports one of which they now are not releasing?

 

All help kindly appreciated as always.

 

Thanks

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Hi We bought a corner sofa, via credit from Creation Finance, from Harveys.

 

The Furniture has been declared by them as having a serious defect, leather colour running.

 

They offered a credit note or replacement which were rejected as we have no faith in them anymore while they have attempted to complete repairs twice and failed, they will not now release the second report confirming this.

 

Please can we be advised:

 

Under the Sale of Goods Act 2015 we have rejected the sofas and requested they reduce the price and settle with Creation Finance, they have offered us a collection of the furniture and they will pay off the payments and loan to Consumer Finance, we have stated this is going to cause undue problems as when they remove the sofa we have no sofas unitl they are made by another Company, on this basis the refund has been rejected, they offer just £75 compensation and said go to the Furniture Ombudsman.

 

We have issues as we would like to take this to Court and ask for the following advice

 

Are Creation Consumer Finance jointly or singly liable under Sec 75 CCA 1974, If so how do we now pursue them as they have confirmed the fault is nothing to do with them and washed their hands of the issue, THEY CONTINUE TO TAKE MONEY FROM OUR ACCOUNTS.

 

How do we issue a claim against Harveys under CCA 2015 for a substantial reduction based on their own reports one of which they now are not releasing?

 

All help kindly appreciated as always.

 

Thanks

 

I do apologise if i have posted this twice but not sure how this works as need a response as soon as possible!

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and I've merged those with you existing thread.

 

creation would be a joint defendant.

but why don't you simply cancel the DD?

 

that way they have no choice but to take you to court

or more likely sell it on.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the problem is we have a new mortgage deal in December and any adverse credit will cause us problems

 

I would rather get the mortgage and then do that,

 

Harveys offer £75 and then Creation is saying not their problem

they won't release the last reports as they will be implicated

but can I obtain these under CPR 31 now or after issuing the claim?

 

Please, can this post be moved to the legal area, as I don't want to repost, not getting many responses here! thanks

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