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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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The entire team are being made redundant - Why doesn't TUPE apply?!!!?


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We learned yesterday that our entire catering team are to be made redundant as the contract we are working under has been terminated. But we also know that the new building owner has every intention of providing catering when they take over in a few months! This cannot be fair and surely that is what the TUPE regulations are designed for - does anyone have any advice?:mad2:

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We learned yesterday that our entire catering team are to be made redundant as the contract we are working under has been terminated. But we also know that the new building owner has every intention of providing catering when they take over in a few months! This cannot be fair and surely that is what the TUPE regulations are designed for - does anyone have any advice?:mad2:

 

As far as I know, it is not a requirement to use TUPE. In a company i worked for, one department dealing with a particular Insurance risk, were basically sold under TUPE to another Insurance company. The staff went with the portfolio of work to offer continuity of service to the policyholders. The staff had personal client handling relationships that the new Insurance company wanted to maintain. Therefore TUPE made sense.

 

I have a relative who worked in contract catering for a big company. When they lost the contract they were made redundant, as the new catering company had their own operation. They did not want to take on staff from another company.

We could do with some help from you.

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Its a catering contract. The building is being sold by the current owner and contract holder to a new owner (the current owner's staff will be staying in the building for another few years). They have terminated our catering contract. The new owner is planning to open a new canteen in another part of the same building in a few months.

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I think the key thing is in your last sentence. " in a few months"

 

So if your protected under TUPE ( and I think its unlikely) what work do you do for a few months before the new building owner opens a new canteen?

You need to clarify what's happening to the company's, not building owners.

I have also found this for you...

 

Can I be made redundancy because of the Transfer?

 

Yes you can be made redundant and new changes to TUPE law have made it possible for you to be made redundant before the handover, i.e. the new organisation can decide it doesn’t need all of the staff from the existing organisation and redundancy consultation will then take place with the existing organisation. For this not to be unfair there needs to be “an economic, technical or organisation reason entailing changes in the workforce

 

 

The key word in the above is economic. Your doind a catering job where, for a few months their is no canteen. No canteen requires no staff therefore economic reasons

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Is your job with the business where the catering is done or does a catering company employ you ? In other words are you working for a catering company who has a contract to supply staff to the business ?

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I work for a contract catering company

 

Does the contract caterer operate any other contracts near to where you live ? Can you apply for any positions with the same company working in a different kitchen ?

 

My relative worked for the same contract catering company in more than one place, but had to move to maintain employment, as the jobs available were not close to where they lived at the time. The big contract catering companies run kitchens in many different workplaces.

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If the business is ending the contract it has with the catering company, then TUPE does not apply as you don't work for the business.

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ultimately you are knackered by that word CONTRACT. the building owner buys in a servicea nd your employer sells it. If your employer no longer has work for you then that is redundancy. Doesnt matter what arrangements the new building owner has for the future, this could have occurred at any time and ther is nothing you or your employer can do about it. Sorry but it is not down for TUPE, however your employer should at least try to find you alternative work within their existing organisation so if they are recruiting anywhere else then you lot should be considered before they try and fill the posts externally.. A union rep should be getting to grips with this.

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I think they key point here is the 'in a few months' bit rather than 'contract'

 

I recall that we once used to use an an outside cleaning company, but the cleaner who used to do the work on their behalf was useless. We gave notice that we were taking the cleaning back 'in house' and soon came unstuck when it was established that TUPE did apply. The substantial role of the cleaner in question was to clean our premises and ours alone, and as the undertaking was transferring to another company - ours - she had to be transferred to us on her existing terms. We then had to take her through a lengthy disciplinary process (legitimately due to the continued poor quality of work) whilst she worked alongside the member of staff that we had taken on to do the role

 

In your case, where the service provision is ceasing the redundancy situation may well be lawful, even if the employer is known to be reintroducing in house catering in future. The break in that provision so long as it is distinct and for valid reasons would most likely be sufficient to remain on the right side of the law

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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If this a 'sham' redundancy, and the break in service provision appears to be there to avoid TUPE, then you may find that the redundancy is in fact an unfair dismissal.

 

Potentially there may be enough there to give your current employer a serious headache. You can speak to a solicitor if you wish to push this forward.

 

Even if it is an unfair dismissal, you'd still be expected to search for a new job. So it might be best to start searching unfortunately.

 

If its any consolidation, the redundancy payment for someone with 36 years service should be pretty substantial.

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This is what your entitled to

You get:

0.5 week’s pay for each full year worked when you’re under 22

1 week’s pay for each full year worked when you’re between 22 and 41

1.5 week’s pay for each full year worked when you’re 41

 

If you google redundancy pay their is a calculator

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