Hello,

I ordered built in wardrobes and some shelves for the existing wardrobes.

After 6 weeks two gentlemen appeared and installed some of the items in awful quality,

the shelves are not in line,

pencil markings everywhere,

dents to the existing wardrobes, etc.

Along with that they ruined my cream carpets

(I moved into a brand new house a 2 months ago! carpets are still in majority covered by the protective plastic layer, but everything around is now grey.

In addition they put one of the wardrobes on top of the plastic !),

stained the walls and ceiling.

At the very end they started the installation of the doors to the wardrobes and these were of even worse quality and were damaged, so they took them off and disappeared.

I contacted the company and send the photos.

In response i was rudely told that nothing will be done to rectify my brand new house and if I want my doors I need to pay the last instalment.

Is there anything I can do?

oh yes

consumer rights act

could do with some timelines here and dates

Thanks,

I paid a deposit on 21st August.

They scheduled works for 21st-23rd September.

22nd September they left never to come back with the doors.

I emailed the following day with the images.

tried to upload photos but only one appeared.

big company of a small local outfit?

If the latter suing them will be easy but getting any compensation less likely as they will just do a runner.

How did you pay for the goods/work?

you may have a claim against the card issuer to at least get your money back and if a credit card the whole value of the goods/service.

Unfortunately that wont cover the damage done to your property

https://beta.companieshouse.gov.uk/company/07054798/filing-history this is the company

checked with the bank previously but it was a bank wire, so cant return the funds this way.

there are 4 doors missing and house damaged, I have 550 due to them

Dont pay the remaining until they fix the problems.if they don't, let them take you to court and defend your case

Yes, but I really need the works to be finished and house look normal again. How about the below letter to be sent?

On 23 September 2017 details of the quality of the works attempted at the address xxx were emailed to your offices. To date I have not received a suggestion of remedy of the situation.

In line with the Consumer Rights Act 2015 Part 1, Chapter 2 , subsection 3 of Goods to be of satisfactory quality states the following:

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

©freedom from minor defects;

(d)safety;

(e)durability.

Further Section 15 on Installation states the following:

15 Installation as part of conformity of the goods with the contract

(1)Goods do not conform to a contract to supply goods if—

(a)installation of the goods forms part of the contract,

(b)the goods are installed by the trader or under the trader’s responsibility, and

©the goods are installed incorrectly.

In line with the above Section 19, Subsection 4 of the Consumer’s rights to enforce terms about good suggest the following course of action:

(4) If the goods do not conform to the contract under section 15 or because of a breach of requirements that are stated in the contract, the consumer’s rights (and the provisions about them and when they are available) are—

(a)the right to repair or replacement (section 23); and

(b)the right to a price reduction or the final right to reject (sections 20 and 24).

The Act further does not prevent the consumer seeking other remedies and please hereby be referred to the subsection 11:

(11)Those other remedies include any of the following that is open to the consumer in the circumstances—

(a)claiming damages;

(b)seeking specific performance;

©seeking an order for specific implement;

(d)relying on the breach against a claim by the trader for the price;

(e)for breach of an express term, exercising a right to treat the contract as at an end.

I hereby put you on notice that the Firm is in breach of the Consumer Rights Act 2015. In view of the fact and in line with the quoted legislation as the last pre-court resort you are proposed with the below course of action:

1. The remaining 4 mirrored doors are installed at the property on 7th October 2017 or alternative date in my presence no later 12th October.

2. The already installed goods provided with freedom from defects no later 12th October 2017.

The damage caused by the Firm will be reimbursed for and a reputable contractor will be arranged by the consumer to clean the carpets and paint over the stains on the walls and ceiling. The amount for the works will be deducted from the final payment due to the Firm.

Any funds following the deduction will be transferred to the company account within 3-5 working days following the completion of works and remedies.

Your response and confirmation of the agreement is required within the 7 day from the date of the letter after which the matter will be escalated to court.

hi, any idea?

You don't need to quote the text of each section

Just the ref no.

Makes it less waffle

Hello,

a week passed and I have zero response from the company. Shall I submit the claim online for damages?

Meanwhile I can ask another firm to prepare the doors for me?

Thanks

get a quote first and tell Sunny that this is going to be added to your bill to them. You make the bill the differnce between what you have paid for that is acceptable and the new compnay's costs.