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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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To cut a long story short, last October I got clobbered by Transport of London for not paying a congestion charge. An order was passed against me and Equita took over the collection of the Monies.

 

I received a letter from Equita around the 20th Feb this year asking me to pay £171 - I failed to contact them and about 3 weeks later received another letter stating that if I did not pay immediately a baliff would attend my property to remove goods. I called Equita on receipt of that letter to make payment and was informed that my file had been passed to a Bailiff who I should now contact directly.

 

I called the bailiff to make payment and he explained that he had not yet received my file so I should call back in a couple of days which I duly did. On calling back I was informed that I now had to pay £490.71!! I queried the amount and was told it was costs added by Equita - I expressed my horror at this but was told that unless I paid he would turn up with a van. I could not pay that amount at that time and explained that I could in a couple of days as it was close to pay day. The bailiff agreed that if I called back he would take no furter action.

 

I immediately contacted Equita and queried the amount and wrote a letter of complaint to them requesting a breakdown of the costs. A response from equita was not forthcoming prior to the date I had agreed to make payment and I was again told by the bailiff that I had to pay the full £490.71 and would have to query the charges later.

 

Not knowing what I do now, I paid in full and did not take my compalint further.

 

Thanks to this forum and with a couple of carefully worded emails I have today received confirmation from Equita that as a gesture of good will they are refunding £319.16!!........ quote

 

"

I have been passed your email in order to respond.

 

For your information I have detailed below a breakdown of the fees applied to your case, and the dates they were arrived at.

 

15.02.06 – Initial Notice £11.20

22.02.06 – DVLA Charge £2.50

22.02.06 – First Visit £47.01

21.03.06 – Attendance Fees: £225.00

 

VAT: £50.00

 

In view of your comment that no visit has taken place we queried the matter with the bailiff assigned to the case. Given the length of time that has lapsed since payment was collected he was unable to recall any specific details and has not retained any paperwork going back that far. As a result, on a goodwill basis, I have arranged to refund all visit and enforcement charges, totalling £319.61.

 

I will arrange for the card used in the transaction of the 21 March 2006 to be credited with the aforementioned amount."

 

 

I accepted their offer but took the liberty to point out that failure to keep propper records was a breach of their license!!

Thanks to Consumer Action Group and all those who post who have given me the knowledge to tackle people like bailiffs and reclaim our rights! A donation will be forthcomming! :grin:

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Good idea... sorry not thinking straight as still basking and dreaming of what to spend the money on!!

 

As soon as I have seen the funds in my account I will drop a line to Trading Standards and copy in the OFT and Northampton court as well!

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Hmmmmm, maybe I spoke too soon!! Have just checked through all of my accounts but cannot find trace of a credit. I emailed Equita on 22nd asking for confirmation of the last 4 digits of the card they were going to apply the credit to and the date of the credit but have had no response.

 

Have just sent another email requesting the info again and am awaiting read receipts.

 

Whilst waiting and perusing their letter I couldn't help but wonder what the following charge was for...

 

22.02.06 – DVLA Charge £2.50

Has anyone come across this before and what is it for??

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Have just received a reponse form Karen Fowler, Complaints Officer at Equita ....

 

"Mr Davies

The information you require will be sent to you once the reimbursement is authorised which is in the process of being done.

Regards

Mrs Fowler"

 

Is it me or did she say she was arranging it in her email of 16th Nov?? I don't understand why she cant tell me the card that they will refund on - surely thay have that information to hand?

 

Have just sent a response thanking her and informing her that I wanted to check which card they were using as I have had replacement cards with new numbers on some of my accounts and can't remember which one I used.

 

Will continue waiting........

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Ok, so had an email this morning with part of my card number for me to verify and let them know it was correct. Replied and received another email saying that the refund would be made today (card was for my bank account).

 

Have been checking my bank all day but guess what..... No money and it's just gone 4pm! :mad:

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Hi if it was a debit/solo card then it should show up either over night as crediting on monday or then will show on tuesday. Depends who you bank with. Credit cards can take 3-5 working days.

CLICK HERE FOR A LOOK AT ALL OF MY FILES: http://s134.photobucket.com/albums/q82/bailiffchaser/

do not forget to click on my scale if i am giving you the right advice or advice is making sense click my scales otherwise others think i am not helping you.

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