I really need some help.

Back in May I got an enforcement notice for unpaid Council Tax of £949.70 from Newlyn

I rang them up and agreed to pay £125 a month.

I paid June and July and I rang August to be told that I'd already paid and to call in middle of Sept.

Today I had a visit from a bailiff whilst I was out saying they came to remove goods and also added £235.

I can pay £125 but I feel I've been conned.

I work

You had an excellent payment arrangement agreed (most arrangements are usually over a period of approx) and its a shame that it has ceased.

When Newlyn informed you in August that they had supposedly received a payment from you for that month did you query the comment?

You must telephone Newlyn in the morning to make enquiries about your conversation last month. Please post back once you have done so.

I really need some help.

 

Back in May I got an enforcement notice for unpaid Council Tax of £949.70 from Newlyn

 

I rang them up and agreed to pay £125 a month.

I paid June and July and I rang August to be told that I'd already paid and to call in middle of Sept.

 

Today I had a visit from a bailiff whilst I was out saying they came to remove goods and also added £235.

Any news?

I have text the number on the notice of removal as he wasn't answering. He did reply though saying that that in 'August you was advised of your payment date. As such additional fees are warranted given you last payment before action was on 14/7/17'

When I questioned this he said

'As I have said the fees are warranted. An fee free to contact the council. As I have explained we have done nothing wrong. You have not made your payments as such it is warranted'.

I then pressed about my mental health condition and he replied

'Can you please provide proof of any medical issues you wish to be taken into account. And I have not made a comment on the call as I was not on it. But this is your dent as such your responsibility to make payments.'

I have since made Aug and Sept payment and sent in lettres from hospital. mental health practitioner and photo of my meds with my name on.

He also said there may be a fee to listen to call.

 

I have since made Aug and Sept payment and sent in lettres from hospital. mental health practitioner and photo of my meds with my name on.

 

He also said there may be a fee to listen to call.

There is NO fee for listening back at a recorded call !!

As you have now made payment for August and September and provided evidence in support of your vulnerability, it is a matter of waiting for a response.

Well I've had a response from Newlyn.

They still want their money.

Not interested in the medical evidence.

Not interested in providing a call.

Sadly they appear unanswerable to anybody.

I've now emailed my Council to advise them.

In the meantime just had another intimidating text.....................

.we're coming round to take possessions.

Furious. ill, anxious.

I empathize with you but just because you have mental health issues does not mean your vulnerable.

However take the issue up with the council. They may have a more sympathetic ear and take the debt back.

You have to remember that all enforcement company's hear the I'm vulnerable excuse 100 times a day.

Well I've had a response from Newlyn.

They still want their money.

Not interested in the medical evidence.

Not interested in providing a call.

 

Sadly they appear unanswerable to anybody.

I've now emailed my Council to advise them.

In the meantime just had another intimidating text.....................

.we're coming round to take possessions.

Furious. ill, anxious.

they cant ignore them.

they've not gained peaceful entry

nor have made a list of goods before hand

so willy waving.

you need to read CTAX bailiff threads

Well I've had a response from Newlyn.

They still want their money.

Not interested in the medical evidence.

Not interested in providing a call.

There must be a lot more background information about this matter that you have not told us about. I refer. specifically to the speedy reply that you have received from Newlyn.

I say this because; in the many thousands of enquiries that I have assisted with since the new regulations were introduced in 2014, I have yet to come across a case where an enforcement agency would respond to correspondence within just one day and more importantly, would reject evidence in support of mental health difficulties in the same period.

All enforcement companies are aware of the need to be cautious with cases where there is any evidence of vulnerability (I stress the word 'evidence') and even more so, where that vulnerability is of of mental health. I notice that you are working, but what evidence did you send to Newlyn in support of your mental health difficulties?

Also when did you send the evidence to them?

I was going to post the full conversation but it's proving difficult.

The reason for the quick replies is because it's the bailiffs phone by text.

Emails have gone to council and the bailiffs head office.

Bear with me whilst I upload message.

Stebiz,

From what you have shown above it would seem that you have been exchanging text messages with the individual bailiff. His role is to 'take control of goods'. You really must write to Newlyn (email is fine) and start your letter by referring to the telephone call that you had in August and their advice to you that you had already made payment for that particular month and that a further payment was not due until September.

Next, you will need to outline any 'vulnerability' and provide some evidence in support. The evidence can consist of a letter from your doctor etc, and details of medication. For speed, you can send a picture of prescribed medication showing your name and dosage etc. State that further evidence can be provided) if necessary.

I did send attachments of photos of medicine, hospital and my mental health specialist letter. It was ignored by baillif. Not holding my breath waiting for a reply by Newlyn themselves although an email was sent. In the meantime the texts continue.

I did honestly call in August. At the time I was in and out of hospital and I genuinely thought I'd paid it and was just confused.

I did send attachments of photos of medicine, hospital and my mental health specialist letter. It was ignored by baillif. Not holding my breath waiting for a reply by Newlyn themselves although an email was sent. In the meantime the texts continue.

 

I did honestly call in August. At the time I was in and out of hospital and I genuinely thought I'd paid it and was just confused.

Your evidence should not have been ignored by the individual bailiff and hopefully, Newlyn will tackle this point with him when THEY address your correspondence.

I would suggest that you STOP sending text messages to the individual enforcement agent right now. Concentrate instead on writing to Newlyn. It may be a good idea to also speak with the council. They are wholly responsible for the debt and how it is enforced so they can.....and should intervene.