Hi, just wondering how you're getting on with this? I'm currently having a bit of a nightmare with it.

https://www.consumeractiongroup.co.uk/forum/showthread.php?481432-xercise4less-harlands

Hi, just wondering how you're getting on with this? I'm currently having a bit of a nightmare with it.

There's NO nightmare to be had with these clowns??

Have you got your own thread on your matter?

Hi all,

I joined xercise4less in May 2015 I think.

I can't remember the last time I used the gym.

I thought I completed an online cancellation form some time in May or June this year, however it appears there is no record of it.

when I realised the DD was not cancelled from my bank account I rang the gym and spoke to a young girl (she sounded young and I foolishly never asked her name) who advised me to cancel the DD from my end too to 'make sure'.

I receive a letter from harlands asking for £34.99, the missed month and an admin fee.

I speaks to the manager who advising me to ring harlands, pay the £34.99, recomplete the cancellation form (as no record of it) and all is sorted.

anything for a quiet life, I done it.

I have now received another letter from harlands asking for £70.

It seems as I've not paid the monthly fees I now owe another 2 months fees plus an extra £50.

I tried contacting the guy who advised me (manager) who is now no longer the manager and I'm now dealing with the current manager.

Who is saying that my DD is cancelled!

which obviously I'm aware as I cancelled it.

He also tried to tell me there was no record of the second cancellation form

but luckily I'd kept a copy of it this time.

I can't prove the original form or the telephone call with the girl but I can obviously prove the payment to harlands (made 24/7 and left my account 25/7/17) and the copy of canc form 24/7/17.

He gave me an email address to contact, which I did, it was the same guy who replied?

He has now given a number for 'membership support' which is the same number as when I called and paid harlands.

I'm hoping someone can give me some advice as to where I stand legally.

I was told that paying the 34.99 settled the account and the completion of the form again would sort.

I'm assuming that when I paid the £34.99 they should have re set the DD up and taken one more payment?

but it appears they did not do this and this is probably what's causing the issue?

Thanks in advance for any advice you can give.

they always say they never get the forms esp online ones

sadly you've just been s@cam med out of your money

IF you owed anything

it would have been ONE payment within the 30 days AFTER you first cancelled.

i'd be ringing your bank and getting anything you've paid back under the DD guarantee scheme

then WRITE not email

no phone

to Harlands and OFFER them £34.99 for the month after you first cancelled

if they write back and accept you pay it

if they don't accept YOU IGNORE THEM>

they are not BAILIFFS

a DCA is NOT A BAILIFF.

none have ANY legal powers

Gyms nor their dogs do court either

dx

dx

thanks dx.

I already paid 35. It left my account 25/7/17 but theyre now asking for another 70? do I still need to offer another 35?

thanks

nope you only owed £35 for the 30 days after you FIRST cancelled in may.

ignore the lasted attempt to fleece you then.

dx

great thanks.

Do I need to write to them informing them or anything?

Or just ignore everything now?

no you are quite safe to ignore everyone now

watch the forest come through your door under various differing names and DCA/fake solicitor letters

they all come from the same printer..don't be fooled

thanks so much for the advice, I'll keep you posted.

Hi NP and welcome to CAG

Your first post is pretty vague about important dates so, before you reclaim any DD's using the DDGS, you need to be as sure as you can.

It doesn't matter that the gym apparently has no record of your attempt to cancel. This is so common with X4Less, their denial or assertion would never stand up to scrutiny. If you can be reasonably sure WHEN you tried to cancel and the METHOD you used, you should be ok.

Let us know WHEN you tried to cancel and we can then give better advice on your next move.

In the meantime, make no attempt to contact Harlands/CRS by any method and certainly don't pay them anything.

To my mind, whenever you tried to cancel, you had to make one further payment to to Harlands. Anything you paid by DD beyond that, you can reclaim using the DDGS.

Or if you Made any further payment by debit card, you may be able to reclaim that by chargeback.

Give us the info we need first, about your best guess at the date you cancelled via the gym.

Hi Slick, thank for the response.

I don't remember the date I originally cancelled online membership, I didn't keep a note of it.

I noticed the DD was still showing as active in my bank

I rang and explained to the girl Id completed canc form but that DD was still showing active.

She advised me to cancel DD myself to ensure it was cancelled.

/The DD was cancelled 7/7/17.

I was then issued with default letters etc.

Asking me to pay Harlands 34.99.

I was told by the manager that once that was paid I could recomplete the cancellation form and it would all be sorted.

Then the rest is as I've detailed above.

Further to the above I received a letter yesterday from CRS.

This said I was in default etc and I need to pay £171

- this is approx. as I don't have the letter in front of me.

Given that I've paid the £34.99 they requested

am I correct in assuming I'm doing the right thing completely ignoring anything to do with this now?

Is there a letter a I need to send?

Thanks

nope

Hi NP,

From the info you've given, you should have made a final pay't at the end of August, after making the gym/Harlands aware of your wish to cancel.

See the post here and use the draft, follow the advice about proof of posting and send to Harlands - https://www.consumeractiongroup.co.uk/forum/showthread.php?481766-Another-Xercise4Less-Harlands&p=5066107&viewfull=1#post5066107

Hi Slick,

thanks for coming back to me. I have not made another payment since the £34.99 on 25/7/17.

I cancelled my DD 7/7/17 as per the advice from the gym.

I was then issued with default notice.

I was advised to pay £34.99 and recomplete form which I did.

Do I now need to pay more?

I thought £34.99 was the default charge and final month payment?

I've had numerous letters and phone calls, all of which I've ignored, the latest letter being sent via email with court and CCJ threats.

Is there a template I can send advising that I've already paid the £34.99? should I have paid more after this payment?

thanks in advance for any advice/help its greatly appreciated

you allowed a payment after your cancellation

so as far as I can see that's the end of it.?

Hi dx,

I have no proof or definite date I originally completed online cancellation form.

They say they have no record of it so going off

that I cancelled my DD 7/7 to which I received default notice which I paid £34.99.

Is that a £10 membership fee plus admin therefore I have paid a payment after cancellation?

I was told the £34.99 would clear it and enable me to complete cancellation form online again.

I'm now receiving threatening demands for over £171.

Thanks in advance

if your membership was £9.99

and you paid £34.99

then you got sc@mmed out of a £25 admin fee.

there I no such thing as a default notice on gyms debts.

there are two ways you can go in my mind:

1. go reclaim that £34.99 from your bank as you were sc@mmed out of it.

then offer to pay one £9.99 membership for the month you missed following the cancellation

2. write off the £34.99 as that equates to 2.5mts of membership which is what you might owe and call it quits

there is nothing they can do to you.

dx

As well as giving them money you don't owe, you have complained to the gym, and embarrassed them on their social media sites?

IGNORE the powerless DCA and go and reclaim the money you paid them using the chargeback, and please STOP believing their pathetic letters threatening being struck down by lightening.

Let's keep this simple - you don't recall when you originally cancelled the m/ship so that doesn't help you.

You cancelled the DD 7th July which gave the gym and Harlands notice of your desire to cancel, after which you owed just one further pay't of £9.99.

As DX says, contact your bank and seek a Chargeback of the £34.99 on the basis that they've added admin fees that you didn't owe. Be assertive with the bank - they should look after you and not question the matter too much. Get that money back !!

Ignore all further demands for now as it's just Hot Air from Harlands/CRS.

Once the bank has refunded, you can offer to pay Harlands the £9.99 you owe for the month's notice. But we can deal with that later.

Hi Slick,

Thanks for your help.

I think I'd rather leave £34.99 I've paid, if they'll just leave me alone!

I'm just confused as to how they can say I owe more when I paid what they asked!

I've received letters, phone calls, emails with letter attached etc etc.

I've ignored them all;

however I'm unsure as to whether I should write explaining I've already complied with their demands by paying £34.99 which covers 2.5 months of gym membership fees after the DD cancellation form?

Thanks again

well they wont because you are letting them walk all over you.

you need to TAKE CONTROL

and do what you've been advised to do, its your legal right to reclaim that from your bank under the DD guarantee

then write and offer ONLY the £9.99

dx

DX is absolutely right !!

You HAVE to be assertive or Harlands/CRS will hound you for more and more in m/ship and admin fees. They WON'T leave you alone as you hope and they'll see your actions as a sign of weakness from a victim they'll be happy to pursue further.

Unless you do what I said and seek the refund from the bank using the DDGS, Harlands will not only keep money they're not entitled to but they'll continue to demand more.

We've been dealing with these fools for many years - we know how they operate.

Contact the bank and get the refund as suggested. Otherwise you'll be at the mercy of Harlands/CRS, the Zinc Group and whatever pet solicitors Harlands can convince to represent them these days.

Hi all,

UPDATE: received text from Zinc, 5/1/18, with a link with letter attached. Clicked on letter but have to input details such as date of birth etc, never bothered so no idea what the letter said.

Out of interest do these clowns have a leg to stand on?

Thanks again

PRIOR TO CONTACT FROM ZINC I'VE HAD SEVERAL OFFERS IN WRITING OF REDUCING THE DEBT

what are ZINC?

what are ZINC?

debt collectors, to be fair the only reason I know this is because of this site.

Thanks