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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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xercise4less/harlands


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Hi, just wondering how you're getting on with this? I'm currently having a bit of a nightmare with it.

 

There's NO nightmare to be had with these clowns??

 

Have you got your own thread on your matter?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi all,

 

I joined xercise4less in May 2015 I think.

I can't remember the last time I used the gymlink3.gif.

I thought I completed an online cancellation form some time in May or June this year, however it appears there is no record of it.

 

when I realised the DDlink3.gif was not cancelled from my bank account I rang the gymlink3.gif and spoke to a young girl (she sounded young and I foolishly never asked her name) who advised me to cancel the DD from my end too to 'make sure'.

 

I receive a letter from harlands asking for £34.99, the missed month and an adminlink3.gif fee.

I speaks to the manager who advising me to ring harlands, pay the £34.99, recomplete the cancellation form (as no record of it) and all is sorted.

 

anything for a quiet life, I done it.

 

I have now received another letter from harlands asking for £70.

It seems as I've not paid the monthly fees I now owe another 2 months fees plus an extra £50.

 

I tried contacting the guy who advised me (manager) who is now no longer the manager and I'm now dealing with the current manager.

Who is saying that my DD is cancelled!

which obviously I'm aware as I cancelled it.

 

He also tried to tell me there was no record of the second cancellation form

but luckily I'd kept a copy of it this time.

 

 

I can't prove the original form or the telephone calllink3.gif with the girl but I can obviously prove the payment to harlands (made 24/7 and left my account 25/7/17) and the copy of canc form 24/7/17.

 

He gave me an email address to contact, which I did, it was the same guy who replied?

 

He has now given a number for 'membership support' which is the same number as when I called and paid harlands.

 

I'm hoping someone can give me some advice as to where I stand legally.

I was told that paying the 34.99 settled the account and the completion of the form again would sort.

 

I'm assuming that when I paid the £34.99 they should have re set the DD up and taken one more payment?

but it appears they did not do this and this is probably what's causing the issue?

 

Thanks in advance for any advice you can give.

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they always say they never get the forms esp online ones

 

sadly you've just been s@cam med out of your money

IF you owed anything

it would have been ONE payment within the 30 days AFTER you first cancelled.

 

i'd be ringing your bank and getting anything you've paid back under the DD guarantee scheme

 

then WRITE not email

no phone

to Harlands and OFFER them £34.99 for the month after you first cancelled

if they write back and accept you pay it

if they don't accept YOU IGNORE THEM>

 

 

they are not BAILIFFS

a DCA is NOT A BAILIFF.

none have ANY legal powers

Gyms nor their dogs do court either

 

 

dx

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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nope you only owed £35 for the 30 days after you FIRST cancelled in may.

ignore the lasted attempt to fleece you then.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no you are quite safe to ignore everyone now

watch the forest come through your door under various differing names and DCA/fake solicitor letters

they all come from the same printer..don't be fooled

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi NP and welcome to CAG

 

Your first post is pretty vague about important dates so, before you reclaim any DD's using the DDGS, you need to be as sure as you can.

 

It doesn't matter that the gym apparently has no record of your attempt to cancel. This is so common with X4Less, their denial or assertion would never stand up to scrutiny. If you can be reasonably sure WHEN you tried to cancel and the METHOD you used, you should be ok.

 

Let us know WHEN you tried to cancel and we can then give better advice on your next move.

 

In the meantime, make no attempt to contact Harlands/CRS by any method and certainly don't pay them anything.

 

To my mind, whenever you tried to cancel, you had to make one further payment to to Harlands. Anything you paid by DD beyond that, you can reclaim using the DDGS.

 

Or if you Made any further payment by debit card, you may be able to reclaim that by chargeback.

 

Give us the info we need first, about your best guess at the date you cancelled via the gym.

 

:-)

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  • 2 weeks later...

Hi Slick, thank for the response.

 

I don't remember the date I originally cancelled online membership, I didn't keep a note of it.

 

I noticed the DD was still showing as active in my bank

I rang and explained to the girl Id completed canc form but that DD was still showing active.

She advised me to cancel DD myself to ensure it was cancelled.

/The DD was cancelled 7/7/17.

 

I was then issued with default letters etc.

Asking me to pay Harlands 34.99.

I was told by the manager that once that was paid I could recomplete the cancellation form and it would all be sorted.

Then the rest is as I've detailed above.

 

Further to the above I received a letter yesterday from CRS.

This said I was in default etc and I need to pay £171

- this is approx. as I don't have the letter in front of me.

 

Given that I've paid the £34.99 they requested

am I correct in assuming I'm doing the right thing completely ignoring anything to do with this now?

Is there a letter a I need to send?

 

Thanks

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nope

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi NP,

 

From the info you've given, you should have made a final pay't at the end of August, after making the gym/Harlands aware of your wish to cancel.

 

See the post here and use the draft, follow the advice about proof of posting and send to Harlands - https://www.consumeractiongroup.co.uk/forum/showthread.php?481766-Another-Xercise4Less-Harlands&p=5066107&viewfull=1#post5066107

 

:-)

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  • 3 weeks later...

Hi Slick,

thanks for coming back to me. I have not made another payment since the £34.99 on 25/7/17.

I cancelled my DD 7/7/17 as per the advice from the gym.

 

I was then issued with default notice.

I was advised to pay £34.99 and recomplete form which I did.

 

Do I now need to pay more?

I thought £34.99 was the default charge and final month payment?

 

I've had numerous letters and phone calls, all of which I've ignored, the latest letter being sent via email with court and CCJ threats.

 

Is there a template I can send advising that I've already paid the £34.99? should I have paid more after this payment?

 

thanks in advance for any advice/help its greatly appreciated

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you allowed a payment after your cancellation

so as far as I can see that's the end of it.?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx,

 

I have no proof or definite date I originally completed online cancellation form.

They say they have no record of it so going off

that I cancelled my DD 7/7 to which I received default notice which I paid £34.99.

 

Is that a £10 membership fee plus admin therefore I have paid a payment after cancellation?

 

I was told the £34.99 would clear it and enable me to complete cancellation form online again.

 

I'm now receiving threatening demands for over £171.

 

Thanks in advance

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if your membership was £9.99

and you paid £34.99

then you got sc@mmed out of a £25 admin fee.

 

there I no such thing as a default notice on gyms debts.

 

there are two ways you can go in my mind:

 

1. go reclaim that £34.99 from your bank as you were sc@mmed out of it.

then offer to pay one £9.99 membership for the month you missed following the cancellation

 

2. write off the £34.99 as that equates to 2.5mts of membership which is what you might owe and call it quits

 

there is nothing they can do to you.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As well as giving them money you don't owe, you have complained to the gym, and embarrassed them on their social media sites?

 

IGNORE the powerless DCA and go and reclaim the money you paid them using the chargeback, and please STOP believing their pathetic letters threatening being struck down by lightening.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Let's keep this simple - you don't recall when you originally cancelled the m/ship so that doesn't help you.

 

You cancelled the DD 7th July which gave the gym and Harlands notice of your desire to cancel, after which you owed just one further pay't of £9.99.

 

As DX says, contact your bank and seek a Chargeback of the £34.99 on the basis that they've added admin fees that you didn't owe. Be assertive with the bank - they should look after you and not question the matter too much. Get that money back !!

 

Ignore all further demands for now as it's just Hot Air from Harlands/CRS.

 

Once the bank has refunded, you can offer to pay Harlands the £9.99 you owe for the month's notice. But we can deal with that later.

 

:-)

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  • 3 weeks later...

Hi Slick,

 

Thanks for your help.

 

I think I'd rather leave £34.99 I've paid, if they'll just leave me alone!

 

I'm just confused as to how they can say I owe more when I paid what they asked!

 

I've received letters, phone calls, emails with letter attached etc etc.

 

I've ignored them all;

however I'm unsure as to whether I should write explaining I've already complied with their demands by paying £34.99 which covers 2.5 months of gym membership fees after the DD cancellation form?

 

Thanks again

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well they wont because you are letting them walk all over you.

 

you need to TAKE CONTROL

 

and do what you've been advised to do, its your legal right to reclaim that from your bank under the DD guarantee

 

then write and offer ONLY the £9.99

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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DX is absolutely right !!

 

You HAVE to be assertive or Harlands/CRS will hound you for more and more in m/ship and admin fees. They WON'T leave you alone as you hope and they'll see your actions as a sign of weakness from a victim they'll be happy to pursue further.

 

Unless you do what I said and seek the refund from the bank using the DDGS, Harlands will not only keep money they're not entitled to but they'll continue to demand more.

 

We've been dealing with these fools for many years - we know how they operate.

 

Contact the bank and get the refund as suggested. Otherwise you'll be at the mercy of Harlands/CRS, the Zinc Group and whatever pet solicitors Harlands can convince to represent them these days.

 

:-)

We could do with some help from you

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  • 2 months later...

Hi all,

 

UPDATE: received text from Zinc, 5/1/18, with a link with letter attached. Clicked on letter but have to input details such as date of birth etc, never bothered so no idea what the letter said.

 

Out of interest do these clowns have a leg to stand on?

 

Thanks again

 

PRIOR TO CONTACT FROM ZINC I'VE HAD SEVERAL OFFERS IN WRITING OF REDUCING THE DEBT

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what are ZINC?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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