Good evening.

From the start...

I've joined Trilogy gym(in northampton) on 18 oct 2015, 12 months £26PCM by direct debit.

In may of 2016 i've been in need to return to my country (non-eu) with a plan on staying 1year+ then return to the uk.

I bought an airplane ticket for 18 may 2016.

On 14 may 2016 i wrote and sent a letter to harlands to cancel my subscription because i leave the uk for a long time.

Hello,

I want to cancel my membership with Trilogy because i'm moving to another country.

Useful Info:

Reference: xxxxxxxxx

Account No.: xxxxxxxx

Sort Code:xxxxxxxxxx

Account name: xxxxxxxxxx

Service User Number: xxxxxxxxx

Service User Name: Harlands Services Ltd.

Thanks,

xxxxx.

I got a reply on 16 may 2016, they asked for some proof. I didnt reply.

On 17 may i canceled payments, on 18 i left the uk.

I never contacted them.

I got 2 e-mails from CRS and one from Zinc Group

(and i kind of just found them, because i don't really open e-mails than i dont know who sent them, didnt know who CRS was until now):

CRS:On 25 oct 2016 i got and ïnformal letter that i need to contact them about something.

CRS:On 28 oct 2016 i got a "settlement offer"that says i got a debt of 282.50 pounds.

Zinc:On 12 dec 2016 i got a "contact request" that says the same as previous with some "Zinc Reference and Client Reference".

Also i got a letter from them sent to the "contact" address on my contract

(I didnt know about this until a guy that lived there found me on facebook to ask if this is for me (lol)).

The letter is written on 26 sept 2016

What can i do now? I plan to return in oct and i don't know what should i do.

Sry for my broken english

ignore them

they are NOT BAILIFFS

and have

NO SUCH LEGAL POWERS

theres nothing they can do to you

so they didn't get a payment of 1 month after you cancelled the DD

ideally you should give them 30 days notice.

dx

Membership from 18 oct, stopped paying from 17 may, so i didn't pay for 6 months, or you take in consideration only 1 month after i cancelled. The point is that they asked me for some proof, but i didnt give them any, and i haven't contacted anyone from that day.

you only have to pay for 1 month after you wrote to cancel.

100's of threads here simply sent the slick132 letter offering that and NOTHING MORE.

if they ignore that offer

you ignore them totally

Yeah í've read some threads here but i thought that my situation was different.

Thanks for clearing that out.

A letter like a letter or an e-mail?

Should i send them this letter now or when i'll be in the uk?

And to whom i should send the letter?

(the only contact i know of harlands is - MRP Customer Service (i wrote them about cancellation)).

well as you've already conversed? by email

then continue

Hi Xhizors and welcome to CAG - Your English is fine !!

Your case is actually very similar to most other cases here - you should have given 1 month's notice before cancelling the DD mandate.

You can send this to Harlands/CRS :-

Dear Harlands/CRS,

Membership at Trilogy, Mount Baths Leisure

I wrote to you on 14th May 2016 confirming I was leaving the UK for some time. I left on 18th May and paid you nothing after that.

I now realise I should have paid you one final month's fee of £26 before cancelling the DD mandate last year.

Accordingly, I now offer to pay you the final fee due of £26 if you reply in writing within 14 days confirming you will accept this amount in full settlement of all that I owe.

Give me bank details and I will pay you promptly.

If you don't accept my offer within 14 days, or you demand any higher amount, I will pay you nothing and withdraw my offer.

Please reply by email as I am still abroad.

Yours sincerely,

Send this to Harlands/CRS by email and let us know how they reply.

Also, do not worry about them at all. When you come back to the UK, you can happily give them your new UK address and they will do NOTHING serious about the alleged debtbecause they have no basis in law to demand payment.

And we'll be here to help you ...............

Thanks, i'll send them the e-mail tomorrow, we'll see how it goes.