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Swiss club products


sb67
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I bought a x-hose from a garden show and it was faulty,

I managed to track the traders down ( Swissclub )

 

 

all I got was a contact who I think was the manager and they sent a replacement.

This failed after 2 uses

I called him again,

no problem he said to call with my bank details and he would refund my money.

 

 

I then could not contact him as he wasn't answering my calls even if I used a different phone.

I then managed to get an address and e mail

 

 

I contacted them and was told to send the hoses back,

something which the manager never mentioned,

but it woud be at my cost as they have a time limit on returning stuff.

 

 

I've contacted Citizens advice and they told me I should expect a refund and not be charged postage

and to send them a registered letter giving them 14 days to reply.

 

 

I did this and I've not had a reply

my complaint has been passed on to Trading standards and I have to wait to see what they will do.

 

 

I was wondering if anyone else has heard of these traders or what I could do next.

 

 

I could just send the hoes back and hope they refund me

 

 

I feel that my consumer rights have been breached and theses traders sell at well known garden shows and there is nothing I can do to get my money back if Trading Standards decide not to do anything.

Sorry if that all seems long winded.

Regards.

Steve.

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how did you pay for it and when?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Thanks for the reply and sorry for the late one back.

I paid cash and it was around the end of April.

As it was at a major show I didn't expect to have any problems.

Steve.

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Did they sort it out?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hi, dx100uk, sorry for the late reply but I've been away.

 

They haven't sorted it our and have not replied to my letter sent on the advice of the Citizens Advice Bureau.

 

 

The CAB have passed my complaint on to Trading Standards saying I may or may not be contacted by them,

I now wonder if there is anything else I can do.

Steve

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