I have received a penalty charge notice from NHS Business Services Authority for a recent dental check up.

I am on jobseekers and not realising there were 2 different versions of jobseekers, I checked the exemption box on the back of the dental form.

The treatment dates on the nhs penalty charge letter are incorrect. The treatment was actually 2 days before the dates listed on the pcn.

I have contacted NHS Business Services Authority (NHSBSA), stating that the dates are incorrect, they want me to contact the dentist to clarify my treatment, I have contacted the dentist asking this and am now waiting on them to confirm my treatment date.

The 28 day clock is ticking, I feel reluctant to pay due to the details on the pcn being incorrect. Do I have a leg to stand on ?

You do not deny receiving dental treatment at approx. date stated and admit you may have accidently ticked the wrong box?

Dental charges, exemptions & Penalties are available on line.

When you claim exemption for dental costs you are stating you are exempt on the first day of treatment , if you were not exempt on the day you actually went and not exempt on the day they said you went then you don't have a leg to stand on.

Prescriptions are slightly different as any exemptions must cover the date you had it filled and not the date it was issued by your GP, for instance if you have an exemption that finished on the 12th and you had it filled on the 13th you are not exempt even if the prescription was issued to you on the 11th, but if you have a prescription issued the day before your 60th Birthday and you had it filled on your 60th birthday (which happened to me) then you would be exempt due to age. Therefore any incorrect date on the NHSBSA correspondence would have a bearing and maybe the basis for a complaint

As for not realising there were two types of JSA cont (no automatic exemption ) income based (full exemption) some people do have difficulty knowing which one they are on however look at the back of the form you would have signed

https://www.nhsbsa.nhs.uk/sites/default/files/2017-04/20160209_PR_Proof_SAMPLE.pdf

It clearly states that there are two types of JSA income based which is covered and cont based JSA which is not covered, that's the time they would have expected you to think oh there are two types not sure which one I am on, then it would be up to you to either pay the cost and claim a refund if you find out you are exempt, or take a chance tick the wrong box and get fined