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PC world and broken laptop


colin11
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Hi all, I wanted to share my experience with PC World in relation to my broken laptop

 

I bought a Levono Yoga 2 touchscreen laptop in March 2015 for my wife,

For the price of £599 and it has been great until 2 weeks ago it just failed to power up

 

i booked it in to PC world's Know how,

Paid the £60 and they sent it off to be repaired,

 

 

They then contacted me and told me that it would cost £447 to repair as the motherboard had failed,

As you can imagine, I wasn't going to pay that to fix it and asked for it to be returned so i could recover all my wifes files from the hard drive

 

When i got home i googled PC World customer services and registered a complaint online saying that i thought a laptop should last longer than just over 2 years,

 

 

A few days later i got a call saying that i need to take it back to the PC World branch,

Get it varified that it wasn't working,

Which seem odd as they had made a report on it,

And they would issue a pro rata refund

 

i have gone in today,

They returned the £60 that i paid,

And issued a £306 pro rata refund voucher,

to replace it with a brand new laptop,

Cost me an additional £103,

Not bad for 2.5 years use

 

I read lots of bad stories about the Currys/Dixon group

But in this instance,

Hats off to them

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well done

 

 

that is a differing story from the norm.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thats actually pretty good. The last 2 weekends me and my brother have had a terrible experience with them.

However credit to them - They rolled out the red carpet to us this morning.

 

I think that in some aspects they are pretty good, when you know how to combat them. x

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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