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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Severn Trent Water Services


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Hi All

 

I have an interesting one for you, perhaps you can help answer my query.

 

I bought a former RAF married quarter back in December 2016.

When we bought the house we were told that the water supply company was Severn Trent Water Services

(not to be confused with Severn Trent Water but they are part of the same company).

 

 

Now Severn Trent Water services have a license to supply business customers and as far as I know their license does not include the supply of water to retail customers.

 

As you can guess we are not a business and therefore should be supplied with water by a company who supply water to retail customers and are licensed to do so.

 

Some time back I contacted the Council for Water Services to find out who supplies our water, and received the following information.

 

 

Our water supply should be with Affinity Water,

but they have no record of supplying water to our postcode (or the other 3 postcodes within the estate).

Our waste water is dealt with by Thames Water who have records of the post codes but cannot bill the estate.

 

It seems that currently the MOD is responsible for paying Severn Trent Water Services for the supply of fresh water and the treatment of waste water.

So who bills us for the water supply and waste water treatment?

 

 

Severn Trent Water Services as far as I understand legally cannot charge us as they have a license to supply business customers, and we are a retail customer!

 

 

Affinity Water cannot charge us as they have no records for our property,

Thames Water cannot charge us as they are being paid by Severn Trent Water Services so the service hey provide.

 

If we were with Affinity Water (who we should be) then they send out a single bill for fresh water and waste water and pass on the waste water charge to Thames Water.

 

I understand from some property owners who moved in over a year ago that they were sent a bill by Severn Trent Water Services but how can they be billed?

 

 

This company does not have a license for supplying retail customers, and we are not business customers

- if we were business customer we could actually choose who supplies our water (since April 2017).

 

 

What would be the basis of their charge as all the properties are currently un-metered.

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It is interesting. The MOD should have resolved this issue, before they sold you the house. Any underground services connected to your house should have a definite legal position.

 

What happens if there is a major problem with drainage near your house ? If it cost thousands to put right, who would pay for this ?

 

Do the MOD still own the land and your house is leasehold ? Suggest you check the legal documentation for the house, as you need to fully understand the position on everything connected to your house. It could be the case that the MOD still own the land and are responsible for underground pipes. If this is the case, you might have to pay the MOD for water services and they pay Severn Trent Water Services.

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Shouldn't this discrepancy have been picked up by your solicitor before purchase?

When I bought my house some 20 years ago we got all the paperwork. We saw the original deeds, water surveys,sewerage surveys,suppliers, blue prints of where all the supplies come in and who is responsible for them.

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Agree, i had the same info and still have copies that the Solicitor supplied.

 

If you buy a house you need to know what you are legally responsible for.

 

 

How would you know about important issues otherwise and can take out any insurances for underground pipes/services, if you wanted to.

 

 

If you have an emergency arise like a pipe burst underground who would you contact ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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