Hi , I haven't sent them an account dispute letter ..I merely wrote on their letter that the account is in dispute ( as it doesn't exist).

The threat that Opus pose is that they will run up a huge bill to issue a warrant which will be for the phantom company they have invented.

The disruption that could cause is huge and leave us exposed to further break ins from courts for a company that doesn't exist.

Opus have also been trying to find out our correct name ....presumably to change their paperwork accordingly.

if the company doesn't exist at that address the court will not issue a warrant.

they cant they must have proof before doing so.

Hi , I really want to be pro active and ensure that Opus cannot possibly destroy our family business grown over 20 years and not leave it to chance that a court might simply rubber stamp it because Opus failed to reveal that the company is fictitious.

by citing the DPA they know that they have the wrong person so it begs the question why do they continue to say anything.

Record the calls, worth investing in a small hand held recorder and just put them on loudspeaker to pick it up.

They will then be stuffed

thats a very good point . They cited the DPA on every question... thus knowing I was the wrong person and asking for someone else to talk to .

A court will never just rubberstamp a warrant

without making the necessary checks

Hi that's heartening to hear ...but how do I confront Opus at this point ?

Hi that's heartening to hear ...but how do I confront Opus at this point ?

Well i did say earlier what i would do, contact Scottish Power. Advise them that OPUS are threatening their supply meter and you need their help to stop this hijacking of the supply. Scottish Power can contact OPUS and put a stop to this nonsense.

Hi , Scottish Power have just responded with confirmation that they do indeed supply our power until next year . I have advised them about Opus and requested assistance. Thanks

Hi , Opus have not hijacked our supply ...they have created a fictional company that exists in our unit with a fictional supply meter...therefore we cannot challenge it due to DPA

well you can because they are breaking the act by discussing it with you .

pers id just ignore them.

read those threads in post 23

That's a very good point !

What they actually did from day one was create a fictional company knowing that nobody could ask questions about it ....but always probing me on the phone for information such as...our company name...etc.

If you want to get people like Scottish Power interested then telling them that OPUS are trying to hijack their supply to gain from them would work. Energy companies deal with such queries on a daily basis.

If you tell them OPUS made up a company name and a ficticious supply, then that is not interesting to SP, as it is not another company trying to steal their supply.

You have to think smart in these sutuations to get the help you need. Energy companies use an industry database, where they can search for your business address to see what energy contracts are registered.

They also have access to internal communications with industry operations within other companies.

They can talk to OPUS with the information you supply and resolve your issue.

Well as its a fictional company then any threats are also fictional...ignore them or let SP sort it out.

Well as its a fictional company then any threats are also fictional...ignore them or let SP sort it out.

We run a food plant . It is not acceptable to us to leave it to chance that unknown people have the capability to break into our plant.

To date ...Twitter account we have @opus_energy offering to assist us.

Also ombudsman for electricity have opened a file for us and we have briefed them on the situation .

This is totally outrageous behaviour by Opus Energy .

We do need an explanation as to why this has happened.

#mike_fabricant (MP Lichfield) , @bankofengland need to get involved.

What a huge waste of productivity

Opus sent a cold call letter with the intent of highjacking our supply with options on how we could switch .

When that failed they invented this fake company with a fake meter and fake debt .

Our electric provider Scottish Power have the details and are investigating.

Opus phoned after creating this fake company .

..refused to state who they were trying to contact (company)

citing the DPA but

then proceeded to tell us about the account ...a clear breach of the DPA .

The ICO have been informed.

Hi I just spoke to a real person a Opus and it appears to all have been a horrible mistake that should never have happened.

Thank you all for your assistance.

admin error

that's what they always say.

some little twerp trying to pull a fast one and make money on commission I bet

No not in the least . I had a conversation with the manager and I understood fully that this was a very genuine muddle .

They do happen from time to time .

It certainly wasn't how you describe it .

Thanks

good makes a change for them.

if that's the truth...

i'll mark your thread resolved

To be fair ...this site is most excellent.

Opus are similar to other power providers in that they have a huge database of customers.

The simplest of things can cause huge problems.

The site is very useful but you need to separate malice from just plain muddles.

If you help both sides get through muddles it makes your site invaluable to both consumers and power providers.

The service you provide then becomes superb.

Thanks

Glad you resolved it. Hope OPUS are compensating you for the hassle.

Must admit that i struggle to believe it was a muddle. For an energy company to have opened up an energy contract, they needed to receive an instruction containing all of the information. How did they manage to start a contract with a business name similar to your company, operating from the same address ?

To be fair ...this site is most excellent.

 

Opus are similar to other power providers in that they have a huge database of customers.

 

The simplest of things can cause huge problems.

 

The site is very useful but you need to separate malice from just plain muddles.

 

If you help both sides get through muddles it makes your site invaluable to both consumers and power providers.

 

The service you provide then becomes superb.

 

Thanks

In all fairness Spyder I think the only muddle was created by yourself with all the cloak and dagger posting in your initial post...as for malice I cant see any malice contained in your thread at all...but well done on getting it resolved.

Regards

Andy

funny how this type of account hijacking "admin errors" only occur to the same small number fo companies. The bigger ones, useless as they are at many things, dont have this particular problem