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nationwide clutch distributers ltd.


themagician
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Purchased a clutch mail order on 11/5/2015,

it had a 4yr 40,000 mile warranty.

 

 

just over 2yrs and 20,000 miles the clutch was juddering violently in reverse and pulling away

.they offer a no quibble guarantee for parts only so no claims for the labour charge.

"parts will be replaced irrespective as to whether there is a fault or not.

 

If you cannot be without your vehicle simply purchase a new replacement second item from us and we will refund you for the first item upon its return".

sound really good customer service ! NOT.

 

Sent it back on 26/7/2017 at a cost of £15 non re-fundable to them,

no reply or refund for weeks

 

 

called them,

they said due to holidays and staff shortage a delay had occurred.

 

on the 31st aug 2017 received letter saying

"i refer to the above and to your returned goods for which you seek replacement,

which I am unable to offer because your parts display no manufacturing defect,

just fair wear and tear.

 

Whats the point in having a four yr warrant if when you send it back they just refuse it as wear and tear.

 

when the cluch was removed by a professional garage

they said that the dmf bearing showing excessive play causing severe juddering going foreward or reverse.

the offer a no quibble guarantee then take it back.

 

I need to stop these people from robbing me can you help please.

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Hi I have moved your thread to a more appropriate forum were you should get a better response...please continue to post here to your thread.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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no warranty covers wear and tear.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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cheers which forum plz.

 

The one were you are now ....Garage services

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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get them under cra not the warranty

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Dsr

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ah old autolink not working cause its not relevant anymore

 

 

Distance selling regulations.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when buying online.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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]anybody any guide lines input before action.

 

spoke to warranty dept at sachs clutch uk,

 

they tell me that there is no way that they would decline a warranty claim as wear & tear without a full explanation as to why the clutch poss failed due to this.

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]anybody any guide lines input before action.

 

spoke to warranty dept at sachs clutch uk,

 

they tell me that there is no way that they would decline a warranty claim as wear & tear without a full explanation as to why the clutch poss failed due to this.

 

Then send NWC that letter

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...
  • 4 weeks later...

so you have it in writing that this wasnt processed by the garage and therefore the garage should likewise put soemthing in writing to show their findings and justify their stance.

]anybody any guide lines input before action.

 

spoke to warranty dept at sachs clutch uk,

 

they tell me that there is no way that they would decline a warranty claim as wear & tear without a full explanation as to why the clutch poss failed due to this.

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erics brother what garage.

 

Its a place you take your car for service / repair, but that isn't important right now .........

 

Does anyone else find the OP's one line postings devoid of context make it hard to offer them reliable help?.

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just re-read post 19 "so you have it in writing that this wasnt processed by the garage and therefore the garage should likewise put soemthing in writing to show their findings and justify their stance". haven't a clue what this is on about as no garage was ever mentioned ?.

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For 'garage', read workshop, unit, depot. i.e., place that fitted the clutch. (unless of course you changed it yourself, in which case you will need to prove your capability to do the work correctly)

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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