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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mrmike vs bos


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Hello everyone.

 

Somebody emailed me a link to the OFT ruling a fortnight or so ago. I went into speak to my local branch initially about 3 charges this month. They said they would give me 1 back. I asked for a print out of all charges. the lassie said she could only give me this years (totalling £300!). I took that anyway and she advised me to write to the manager.

 

I've printed out the data protection template letter from the moneysavingexpert website (as i stumbled upon it first), signed it and the £10 cheque. Going to post it/hand it in tomorrow. Which is better? the letter from this site or the mse one?

 

Either way, i suspect over the past 5 years i've had between 1500 and 2000 in charges. Very much hoping I'll be able to get them back! what a lovely Christmas present that would be. Any advice would be greatly appreciated!

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Welcome MrMike! As I haven't seen the letter from MSE, can't really comment about that, but I imagine you will get the same result with either.

 

My advice to you would be to read, read, read all the threads and FAQs on here that you can. Make sure you're armed with all the information you can get. Its a good idea to keep a folder of links to relevant threads and info so you can refer back to it if you need to.

 

If you're going to post letters, make sure you do it by recorded delivery. If you hand them in directly to your branch, make sure you get a receipt.

 

Unfortunately, I don't think you'll be able to get a refund before Christmas, but you may have a bit extra to spend in the Sales you never know! I presume you're in Scotland? The limit on the small claims track is £750, so you may have to split your claim into smaller chunks if/when you get to court stage. Although you can ask for the full amount in your initial letters.

 

Anyway, all the information you need is on CAG somewhere and if you can't find what you're looking for just ask :)

 

Good Luck :p

~

:p I'm a lover, not a fighter... well, most of the time :razz: ~

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