I sent a SAR off in July and have now received a reply from Egg that they cannot trace me and has my name/address changed. Well no it hasn't and they are the first company to have this 'problem'. They want me to provide all sorts of evidence including a valid account number (obviously I don't have this as I would have provided it) details of previous names/addresses and proof of my DOB.

Other companies have just supplied the information where I don't know account numbers so shall I write to them again advising nothing has changed and I will be complaining the the Ombudsman if they do not respond within another 40 days.

They do say they have destroyed my cheque as there is no charge for this service.

resend it with a copy of your current CTAX bill

not married or anything have you since taking it out?

dx

Name and address have not changed, thanks for the quick reply and I'll send a ctax bill as you suggest

Other companies have just supplied the information where I don't know account numbers so shall I write to them again advising nothing has changed and I will be complaining the the Ombudsman if they do not respond within another 40 days.

Bear in mind though that the Ombudsman's Code of Practice on SARs does say that companies must satisfy themselves of the identity of the person submitting the SAR. See page 23 here

https://ico.org.uk/media/for-organisations/documents/2014223/subject-access-code-of-practice.pdf#page=23

I'll be charitable then and assume they are being careful. Thank you

i take it you've lost all the old info then?

http://www.consumeractiongroup.co.uk/forum/showthread.php?48088-sally-v-egg-**WON**

Struth - forgot what a game I had in the past. Anyway I've given them a further 40 days and sent proofs of identity/address. Thanks for the original EGG reminder thread

I don't believe it

- sent them a photo of my passport,

recent utility bill and this year's council tax bill

- they still want certified copies in reply dated 13 September.

I even told them nothing has changed in 35 years.

Shall I write back a strongly worded letter stating that unless they respond and supply the data within the remaining days of the 40 I allowed again I shall contact the Ombudsman. Nobody else wants these additional proofs.

Egg are following the rules.

If they request certified documents then you need to get your documents certified.

Ombudsman will agree with egg so save your time on a "strongly worded letter" it will be filed under "B"

or go ring the ICO and ask why they are doing this

pers I think its obstruction

Good suggestion - will ring them as I think Egg are being difficult - had this problem a few years ago on rereading my thread then.

The above wern't very helpful but I had a happy thought

- used to pay debts via CCCS and I contacted them

- they are now called Step Change

and they have sent me all debtor information they held when they started dealing with my financial problems in 2004

- so I can send Egg account details.

Will this result in any PPI though

- had information back from Sainsbury's and no PPI is showing.

Information has now arrived form Canada Life

- is it likely PPI is called credit card repayment protector?

They have also supplied a claim guys document that I signed giving they authority (don't remember doing that but it is my writing).

Would it be prudent of me to send them a copy of the letter I wrote to claim guys dispensing with their services just to be on the safe side?

yep good move else they'll inform them

tell them in no uncertain terms the contract was cancelled.

yes CCRP heard that before here too

Letter finally sent off with spreadsheet and I've included my letter to Claims Guys advising I did not want them to pursue any ppi claims for me. Charges were only £100 but with interest it comes to £200 - shame the taxman gets his cut.