Hi,

Apologies if this is a silly question but my wife and I are thinking about buying a sofa and like the idea of buying online because of the distance selling rights of being able to send it back if it turns out to be unsuitable.

Please can I ask if buying in store and then having the goods delivered is classed as distance selling or am I really embarrassing myself here?

no its not

and DSR went out the windows in 2013 I think

its now CRA.

but I think the same basic rules apply

i'e because you didn't physically ' view it

you can send it back for a full refund within 14 days as long as you tell them.

watchout for things like restocking fees or extra charges to come and get it if you do.

read up on CRA.

Brilliant. Thank you.

Just to check - the sofa we are after is not the colour of the sofa in store (but they do sell the colour we want) so where would we stand if it arrives and it's not the shade of colour that they promised?

As suggested, read up on CRA.

IIRC goods significantly not as described is the pertinent phrase in this case.

Thank you for all your brilliant help!

most of the furniture stores like to boast how their items are hand made to order.

This is partially to get round the law for returns but they are not strictly made to a customer specification,

you just get a choice,

same as when you buy a new car

they add the extras at the factory (well find one in the airfield car park that matches)

Hi all.

I went to my local (45 mins away) SCS store to look at a sofa and chair on Friday.

A long story cut short is that I managed to get a good discount over the phone this morning and paid £1000 of the £1750 total.

However, the guy on the phone was insisting that I need to go in to the store to sign the documents within 7 days.

I am concerned that the distance selling element will not apply if I go and sign.

Would this be a valid concern, please?

Their website states:

This Cancellation and Returns Policy only applies if you made your purchase with ScS online, over the telephone and via our website.

If you have placed your order in one of our stores, please refer to the Terms and Conditions on the reverse of your order form.

At ScS, we understand circumstances can change and that you may need to cancel your order or return a product you have purchased from us.

Whatever your reason, as with any purchase, your order with ScS is a legal agreement.

This applies to any orders that may need to be cancelled, and products already delivered that may need to be returned.

Only thing to do is to go in and check with them. Read the agreement too

Hi there.

Thank you for that,

I have today received the contract from 'SCS' following my payment of deposit over the phone.

Funnily enough, it does include the line 'given it is a special order being made just for you'. I'm guessing this is what you mean?

Also see the 'patch natural scatter' and 'self stitched' that we didn't ask for?

hi ya

can you pop you pix up as a PDF please

so as not to use up mobile data bandwidth for those that don't want to waste it by having to download them by default.

follow upload

threads merged and tidied

dx

I emailed the following email three times to SCS this week.

Hi xxxx

Not sure if you got my email but before I come in, I sure would appreciate you replying to my questions?

Thank you for the sales documents.

A couple of questions

(I have attached scans along with relevant parts highlighted in red):

1. There is writing that says something like ''self stitched' - please can you confirm what this means?

2. Also, something that looks like 'Patch natural scatter' - please can you confirm what this means?

3. You will see that I have underlined a part that states 'given it is a special order being made just for you' - please can I ask what this means?

This is not a bespoke product so I hope this does not preclude our right to return if we are unhappy (which I'm sure will not be the case)

4. There is no mention of a returns policy on the contract?

Hope to hear from you soon on this,

xxxx

This first email got reply of 'xxxx will reply to your questions when he returns. Nothing from the next three emails. Hmmmm.....

1 - Copy.pdf

2 - Copy.pdf

Hi all,

Please could I ask for any opinions on my attachments?

Can someone approve the PDFs that I have attached?

looks like the sales doc still has ref no's showing p'haps that's why they've been hidden?