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    • Thank you both, I will make those changes. I have also downloaded the compensation list to add to the evidence and complete the protection bit off their website.  I am going to court next Thursday to deliver the bundle; I will confirm this on Tuesday. I have been to court a few times to represent the military when a soldier is in court, but I will be going. Thank you for all the additional advice. Once I have the whole bundle, I will email it to the admin email. Ill be honest, this is not about the money for me, I do not mind losing that, so I will not be signing a confidentiality agreement.   You guys are amazing
    • Actually there wasn't a massive amount of work to do on the WS.  The "meat" was there because of the great work you'd already done. Here is a version which I think is nigh-on finished. However, with Easter there are a few days for the other regulars to suggest tweaks. Defendant WS.pdf
    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer via phone. This part has now failed, as confirmed by the manufacturers who sent out their engineer FOC. This engineer installed a replacement part, our machine came back to life, but sadly they had to remove this part used for testing as "we would be charged for it" otherwise and reinstalled the old faulty board. The retailer are refusing to replace this part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
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Out of warranty HP Pavilion power jack


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Hi all!

 

Want to get my details in line ready for tomorrow when I am going to take my 20 month old HP Pavilion notebook back to PC World to see if I can get this power jack fixed.

 

The port (on the laptop itself) has been loose, and now come apart, and the internal plastic spacer keeping all the pins straight has fallen out.

This has been a problem since May 2017 but I was awaiting a response from HP which never came.

 

 

It does still charge however the pins are highly likely to get bent now the spacer is not present.

It's normally used on a table with no stress on the jack itself,

and there is no damage present to the surrounding plastics or the charger/cable.

 

I have spoken to KnowHow however they say that they will charge an up front fee of £60 to only assess the port before deciding if a manufacturing defect is present and therefore replace FOC.

 

Can PC World charge this upfront?

I am able and willing to replace the jack myself if they were to get the part.

 

 

Most of them on eBay appear to be £20+ and HP's own spares site state that they do not stock it.

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Every laptop i have owned has had power jack issues. If you search online and on youtube it is a very common issue. They are just poorly built,

 

Beyond the first 6 months, if you are going back to the retailer, it is up to you to prove the manufacturing fault. So yes Currys can charge you a fee for an assessment report. This probably won't evidence any fault and they will quote you for a repair. It might just be cheaper to go to local computer repair shop to get the fault fixed. If they find that the laptop had a manufacturing fault perhaps they can confirm this in writing taking pictures and making a brief report about what they found. Then write to Currys head office asking to be refunded for the repair.

We could do with some help from you.

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don't forget to rattle the CRA sabre at them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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i wouldn't stress it too much

 

im guessing its one of the 15- or 17- models

 

blue tipped power supply?

 

if so its VERY common and they should fix it easily enough, one thing you need to check however is to look down the center of the power supply, theres a single metal pin in the center of this, if its bent off to one side you need to get that fixed as well or it will break a new socket

 

apart from that it IS possible to replace it yourself, parts wise you need to look for a DC Harness not socket, its on a wire and just unplugs from the mainboard - be careful however as HP like to hide screws under covers and rubbers

 

PC world if i remember rightly DO refund the £60 if they decide its manufacturing fault just check its booked correctly as there is also a paid for repair which is £60 fee as well - make sure its booked for a sales of goods repair

Edited by labrat
added more

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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HP can be surprisingly helpful if you phone them on almost any number that IS NOT their customer care line. Try head office exchange and ask to be put through to someone in sale/technical. They should then tell you whether to return to store and give you a ref No or provide you with a collection/delivery label via email.

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  • 1 month later...

An update for everyone

 

I found a suitable jack/cable (for a slightly different model, but fits) online from China for £1.30.

 

Fitted and works perfectly.

 

Not worth the hassle to send it off! All I can say is, wow technology has moved on in the past 5-7 years - so much empty space inside now!

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well done

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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