Hi all!

Want to get my details in line ready for tomorrow when I am going to take my 20 month old HP Pavilion notebook back to PC World to see if I can get this power jack fixed.

The port (on the laptop itself) has been loose, and now come apart, and the internal plastic spacer keeping all the pins straight has fallen out.

This has been a problem since May 2017 but I was awaiting a response from HP which never came.

It does still charge however the pins are highly likely to get bent now the spacer is not present.

It's normally used on a table with no stress on the jack itself,

and there is no damage present to the surrounding plastics or the charger/cable.

I have spoken to KnowHow however they say that they will charge an up front fee of £60 to only assess the port before deciding if a manufacturing defect is present and therefore replace FOC.

Can PC World charge this upfront?

I am able and willing to replace the jack myself if they were to get the part.

Most of them on eBay appear to be £20+ and HP's own spares site state that they do not stock it.

Every laptop i have owned has had power jack issues. If you search online and on youtube it is a very common issue. They are just poorly built,

Beyond the first 6 months, if you are going back to the retailer, it is up to you to prove the manufacturing fault. So yes Currys can charge you a fee for an assessment report. This probably won't evidence any fault and they will quote you for a repair. It might just be cheaper to go to local computer repair shop to get the fault fixed. If they find that the laptop had a manufacturing fault perhaps they can confirm this in writing taking pictures and making a brief report about what they found. Then write to Currys head office asking to be refunded for the repair.

don't forget to rattle the CRA sabre at them.

dx

i wouldn't stress it too much

im guessing its one of the 15- or 17- models

blue tipped power supply?

if so its VERY common and they should fix it easily enough, one thing you need to check however is to look down the center of the power supply, theres a single metal pin in the center of this, if its bent off to one side you need to get that fixed as well or it will break a new socket

apart from that it IS possible to replace it yourself, parts wise you need to look for a DC Harness not socket, its on a wire and just unplugs from the mainboard - be careful however as HP like to hide screws under covers and rubbers

PC world if i remember rightly DO refund the £60 if they decide its manufacturing fault just check its booked correctly as there is also a paid for repair which is £60 fee as well - make sure its booked for a sales of goods repair

HP can be surprisingly helpful if you phone them on almost any number that IS NOT their customer care line. Try head office exchange and ask to be put through to someone in sale/technical. They should then tell you whether to return to store and give you a ref No or provide you with a collection/delivery label via email.

An update for everyone

I found a suitable jack/cable (for a slightly different model, but fits) online from China for £1.30.

Fitted and works perfectly.

Not worth the hassle to send it off! All I can say is, wow technology has moved on in the past 5-7 years - so much empty space inside now!

well done