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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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Dell Laptop Password protected.


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Got a Dell Laptop from a Car Boot Sale for buttons, but it's password protected. I can't even start it in Safe Mode or Boot Options without Admin Password. Is there a way I can bypass it without paying for software? OS is Vista Home Basic.

 

Thanks.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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I can't access anything with F2, F8 or F12. Just a white screen with black writing asking for a password.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Reboot in safe mode

Use administrator account

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks dx. Unfortunately, the previous owner has left a password protected Admin account on it. I am unable to start cmd prompt in elevated mode without that password. sad.gif

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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no theres a hidden administrator account and password but you must be booted in safe mode else you wont see it

i'll pop up later

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Google "vista hidden administrator account" if you can't wait for dx.

 

If you have a set of Vista install disks around you can also try:

https://www.lifewire.com/how-to-reset-a-windows-vista-password-2626339

 

(Note that this method will also allow you to create a password recovery disk during the process : this is different to the install disks (required) and to password crack programs - see below)

 

There are also password cracking programs:

https://www.lifewire.com/free-windows-password-recovery-tools-2626179

 

One of these I have used with success in the past, ophcrack

http://ophcrack.sourceforge.net

 

Final option if nothing else works : reinstall vista!

Does the lappie still have its CofA? (And you may need the Dell Vista re-install disks, as the code on the CofA will likely be for the Dell OEM version)

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I can get into the laptop by using the 7 digit service code to get Dell to generate a password.

 

Once in, there are 2 accounts. Admin and Basic.

 

Basic needs no password, but Admin does.

 

Once in, I can start CMD Prompt, but not as Admin without a password.

 

I have started it in Safe Mode trying a few things suggested on the Internet,

but I can still only see the same 2 accounts.

Not the hidden Admin one.

 

I would have to dig around for ages to find a Flash Drive (decorating at the moment, and I haven't got a clue where things are),

so I'll hang on to see what dx can do.

 

But thanks again Bazza.

 

 

PS. Got no original disk as laptop is rather old. Inspiron 1520.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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urm

bit confused here

 

 

there is no account called admin

unless the old user created one

 

 

in safe mode there should be an account called administrator.

that's hidden in other modes and will not be seen as a log in option in accounts when in normal boot

its only there/seen/available in safe mode.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I feel the previous owner must have known a bit or two about computers. I think that the Hidden Admin account has been disabled. There are just the same 2 accounts in both normal mode, and Safe Mode. They both have names of the previous owners. The first one has Admin rights, the other only Basic.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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nope administrator account that's hidden other than in safe mode is still there and cant be renamed.

 

 

you see you're doing it again

not telling us the full story

you now say there are 2 USERS

one has admin rights and one doesn't

 

 

that's the first time you've said that....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

anyway. lets not sweat

you need a blank DVD and I hope you can burn to it on a PC you have now?

 

 

just download and a Windows Vista ISO file and burn it to a DVD

 

 

then you boot from that to the recovery console

 

 

http://www.wikihow.com/Reset-a-Windows-XP-or-Vista-Password

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Thanks dx. Unfortunately' date=' the previous owner has left a password protected Admin account on it. I am unable to start cmd prompt in elevated mode without that password. [img']http://static.consumeractiongroup.co.uk/forum/images/smilies/sad.gif[/img]

 

 

Would this not have sufficed? ^^^^^^

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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yea should be easy

but might not work on vista [hirons does it ]

but many other linus apps don't

vista home was a funny bugger not like the other vistas, it was designed for kids PC's

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Ah this is a Dell Laptop ok even in the basic account look at the apps if you can and look for anything saying Dell

 

Does it have the Dell Backup & Recovery that you can open?

 

If it does you run it to backup the Dell or restore to factory settings and see if that works

 

Dell Backup and Recovery link: http://www.dell.com/support/contents/us/en/04/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/dell-backup-solutions/Dell-Backup-and-Recovery

 

Forgot to ask what is the exact Dell Laptop Model i.e. Dell Inspirion 3531? (if unsure the details should be on the bottom of the laptop, may be in very small writing)

Edited by stu007

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Forgot to ask what is the exact Dell Laptop Model i.e. Dell Inspirion 3531? (if unsure the details should be on the bottom of the laptop, may be in very small writing)

 

 

Inspiron 1520.

 

Site won't let me 'just quote', so 'Inspiron 1520'

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appreciated BazzaS missed that any here is a link to Dell Inspiron 1520 Support Page with all the different drivers etc: http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-1520/drivers

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Just tried Hirens password reset. Got to the password reset wizard part, but it then told me 'this is not a password reset disk' :/

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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don't forget if you are using a penstick you must make it bootable and boot from the penstick

else it wont work

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I copied the iso image using software called 'Rufus' to the pen drive to make Bootable. Pressed F12 on start up and selected USB Drive. It did seem to do the trick as the password wizard came up. It asked me what drive was the password reset disk, so I selected the only one there (Hirens). Then it said 'this is not a password reset disk. I have noticed on the Boot screen (safe mode, normal start etc), the first option is 'Repair your Computer' Maybe that's the problem. I'm downloading a copy of Vista now. I'll try the repai option first. If that doesn't work, I'll just do a full OS Install, and update Drivers from Dell. Just trying to avoid that though, as it takes time.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Reinstalled Vista from the copy I dowloaded. Everything ok now. Except for all the updates I will now have to do. Thanks guys for all your help.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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