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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Damage caused by Locksmith - Advice required please


Peter_Moxon
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A couple of weeks ago I had to call a locksmith out (from a call centre number).

My key would not turn what appeared to be a jammed deadlock.

 

 

Using airbags to partially hold open part of the door he used an angle grinder to try and cut through the deadlock but unfortunately the blade was too short by about 2mm.

 

He then decided to use a hammer and chisel with a great amount of force for about 30 - 40 minutes.

He aborted the job and I was left locked out.

 

The next day another locksmith came round and used a paddle to hole part of the door

open sufficiently enough for him to be able to drill through the lock and gain entry.

 

 

Once in it was clear that there was quite a lot of damage caused to the UPVCS frame, the wooden frame and to the edge of the door.

I complained to the first company who denied that their "engineer" used a hammer even though several of my neighbours signed to say that they had heard the hammering.

 

They are denying responsibility saying

" Firstly, I wish to clarify my point regarding the liability of any damaged caused.

Each sub-contractor that works for us is required to have Public Liability Insurance to cover himself on jobs should accidental damage be caused.

Therefore, if any damage was caused by our engineer Danny, then it would be the engineer personally liable for making further arrangements through his personal insurance.

Naturally Keytek would assist as and where required should any of our locksmiths cause damage while on site.

 

Surely my contract was between the Company and not the subcontractor they chose to appoint to the job.

 

All helpful advice welcome.

 

Thanks

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"My contract is with you.

You remain liable for the actions (including negligent damage caused) of your agent.

If you feel you need to claim against your sub-contractor, I hope the documents I have already provided for my claim against you will assist you" !

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All helpful advice welcome.

 

Who decides if it is "helpful"?

Surely if it is correct and valid it is "helpful", or are you saying "only relpy if you can tell me what I want to hear"?

 

 

BTW I hope my earlier reply was correct, valid, and what you want to hear, and that you consider it 'helpful' !

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Who decides if it is "helpful"?

Surely if it is correct and valid it is "helpful", or are you saying "only relpy if you can tell me what I want to hear"?

 

 

BTW I hope my earlier reply was correct, valid, and what you want to hear, and that you consider it 'helpful' !

 

By asking for "helpful" advise I mean that I wish to know where I stand legally. I doubt that that damage can be repaired so am seeking the company contributes financially to replacing the door unit and its surround.

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Do you think they can claim that *some* damage would have had to be caused anyway? You can't claim for that but can for *negligent* damage .....

 

I was told by the call centre when I booked the locksmith that he would be able to gain access to the property without damaging the door or the frame, although he may need to drill a lock out.

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Have you checked that he was a locksmith?

I have seen them drill through locks in minutes with their equipment and to be honest never seen a locksmith use an angle grinder on a uPVC door.

If that guy wasn't a locksmith you have an even better argument to claim through the company that you initially contacted.

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Hi PM,

 

IMHO Keytek are an expensive option. They farm jobs out to local locksmiths but take a large slice for themselves so the customer can end up paying double what they would pay a genuine local service where no agency is involved.

 

When the gearbox of a multipoint lock fails on a UPVC or Composite door, it may take drastic action to get the door open including drilling, cutting, etc. However, damage to the door and frame should be kept to a minimum. It's hard to say what is reasonable and what is excessive without seeing the damage.

 

1. What did Keytec initially say they'd charge to visit.

 

2. Did they refund you in full.

 

3. Did the 2nd locksmith fit a new locking strip to repair the door.

 

4. Have you taken good photos that show the damage caused.

 

It's certainly Keytek's responsibility if excessive damage was caused, as said by others. Your case is stronger as no entry was gained despite the efforts so they can't argue that "some" damage is reasonable in gaining entry. If they said no damage would be done to the door or frame in gaining entry, that is relevant but proving you were told this may be difficult.

 

:-)

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You could ask them for an audio copy of the tel con to confirm what they said about no damage being done in the opening process. I doubt they'll provide this - they'll probably say, "No recording was made of this tel con,"

 

But according to their website, calls may be recorded for quality control and training purposes.

 

You're right to seek a contribution towards the cost of door replacement IF the door is badly damaged. Obviously if the lock was broken, the door you had was faulty so you can't seek the full cost of replacement.

 

:-)

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  • 4 weeks later...

Hi PM,

 

Any update please - was this sorted, and how ?

 

Thanks :-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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