I brought a PC from a well known high end pc retailer dec 15 and started using it ,

within a month it had to be returned because they had done the Overclock too severely so I said make it stock speeds .

this time they had to replace the cpu and motherboard ,

Fast forward to last year and the m2 SDD failed and to save time they asked me to remove it and return it to them for testing and it was found to failed so it was replaced .

And finally to last week I found that the case was very hot when under load above the cpu airflow

looked inside and found all case fans were not turning .

After having a argument about who was paying for the postage

I had it packed up and sent back to them for repair .

Yesterday they said yes they have fixed it so are just doing the burn it ( leave it over night for temp reading etc) .

I queries that that was the problem. or no other damage was done due to failure of the fans and they said no just a connecting had come lose due to being close to the fans vibration .

I said what about the thermal throttling (This is where the cpu/ Graphics card slows down their clock speed to prevent damage ,

they said they did not come across ir .

subsequently I get a email from them from their quality control saying it had failed Yup you guess it high cpu temp when under load ,

In the space of 18 months I have had to return this system twice and return a sub part

can I do anything about it or do I just have to accept I got the Friday afternoon build.

I must point out I usually build my own systems but this time I thought I would ge ta decent company to build it for me this time.

I have 18 months left on the warranty on the system and I am concerned about the amount of times its being returned

ok a small update

I received it back from them apparently repaired

in insufficient packing (Pictures Taken ) as.

when I accepted it I felt it moving and got it all set up and it failed on install .

I immediately phoned them and said its failed and the packaging was insufficient

they arranged to have it picked up ,

I have now a hour ago received a email from them saying the fault is the graphics card and it needs to be replaced ,

problem st evga don't make them now but 18 months ago it was very powerful ,

they have said they will refund me the value of the card and then I would have to top it up if the card is more ,

surely it should be the courier company and scan that should be sorting it out since I should not be left out of pocket

nothing to do with the courier

if a part fails and its now obsolete

then typically yes retails do offer to refund the parts cost and you make up the diff.

dx

what I'm saying is apparently it left them working and then when it got to me the system failed due to insufficient packing from them and or courier handling . don't see why I should be out of pocket for something that should of been avoidable

how can you prove it was due to shipping?

you say it wouldn't power up no display?

had it jumped out?

like you I do all my own

and build for others too

have done since commodore PET days.

what happened upon power up then?

probably due to fail anyway if it had been cooked.

well they did try to overclock it despite it being received unlocked and if they had read the history they would of seen it not to be oc.

As to why I can prove it was due ti shipping . They said it worked when it left them gets sent by a courier in insufficient packaging plug it all in when recioeved and failed .also fans stared really over raved .

don't get me wrong

I sympathise totally with you but just maybe, bad packing is a red herring.

but understandable as its the only logical reason.

I would suggest they have returned the graphic card under their warranty with the manu

and the manu has refunded them

which I quite often do.

the issue now is someone has to pay for the 'upgrade' to put you back into the position you should be

they might well be trying it on to mitigate their losses.

might be an idea to fine fine tooth their warranty and see what it says about obsolete parts that fail within warranty.

lets see if they address this.

if they don't

then I don't see why you have to pay.

the thing being is I don't want the latest high end all singing card as replacement , all I want is for it to be repaired and the card replaced with the modern equivalent

then tell them that...

please replace the faulty card with one of equivalent spec

I do not need the all singing all dancing upgraded version of that card.

oki will try that on Monday