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Capital One Advice


confused4sum
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I recently notified Capital One that I have ongoing mental health conditions, and am unable to work.

 

I provided a detailed income and expenditure sheet, showing I was only able to maintain minimum payment each month.

 

I provided medical information and proof of benefit entitlement.

 

They replied saying that " Thank you for your secure message.

 

I see that we have received your letter and our specialist team have cancelled the direct debit and placed a medical hold.

 

To help support you for the next three months, your account has been put on an arrangement with our Specialist Support Team which will stop interest and charges during this time. While your account is on this arrangement we won`t ask you to make a payment, but if you can afford to make any payments this will help to reduce your balance.

 

It`s important that you understand the implications of not making your monthly minimum payment while on hold.

While you have an outstanding balance and any of your contractual monthly payments are missed we will report this to the credit reference agencies as missed payments. Although we are not asking for a payment we do have an obligation to report how your account is being managed.

 

 

We`ll also put a temporary flag on your account which will show at the credit reference agencies that you are on an arrangement with us.

When your arrangement comes to an end, the flag will be removed and depending on the status of the account, we may withdraw your card facility and issue a default.

 

We`ve also sent you a letter to explain in detail what this means and what we need you to do.".

 

Bearing in mind I have not yet defaulted, are they allowed to do this?

 

I have shown clear proof of my medical problems and benefit entitlement.

 

I can't make minimum payment for much longer.

 

Can they even default me when it is them who have cancelled the direct debit payment not me?

 

Any advice please?

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well that's what you want them to do

the quicker its defaulted

the quicker it will go from your file hurting your credit worthiness

AP/AR markers stay forever if theres no default registered.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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well the quicker they default you the better

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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