Hello All,

I would request someone's help on how to proceed my case in the court.

I have made overseas funds transfer from my HSBC account to one of my Indian friend account on Sep 1st 2016. I have received the confirmation from HSBC about my debits to my address but

the transfer did not happen from their end.

I understand there are some processes they have to follow it, but I feel which is not properly streamlined and it’s really putting the customer into frustration. It was an emergency situation that I need to support financially through this fund, but because of the issue and

delay made by HSBC bank, I was pushed into very worst situation.

I had come across lots of confusions and lost my reputation around my family and friends in my native place. The beneficiary did not receive my payment for more than a week, wherein I have received the confirmation papers from HSBC about my debits. I thought it’s a problem with beneficiary account and was in confusion. I waited for few more days but the situation was same, beneficiary lost the trust on me which I promised them to help on his emergency. They thought I did not do any transfer and I am just saying. I thought they have received the payment and

they are kidding me.

Later the situation went worst with multiple arguments between us. And I was really ****ed off and called HSBC on 8th September and I got to know my payment was kept on hold for some review. And I was completely upset and disappointed because of the bank issue it had created lots of problem in my personnel life.

I explained them the situation, also I have questioned them why it was not informed to the customer when they keep their transaction on hold and there was no proper response from

them for my queries. The customer executive promised me someone will call from payments team within

24 hours as this is an emergency transfer. But nobody had called me within 24 hours from the time I called them. I hope they tried to reach me after the timelines that they have promised to me but I couldn’t pick that call. Later no call back from them and emails from them.

By this time I have lost my peace and my reputation was already spoiled with my people, as I couldn’t help the emergency

situation; I couldn’t keep up my words and promise, Moreover my relationship bond with the beneficiary was broke because of this. I was completely upset, mentally stressed and hurt.

Even after a week later there was no update from bank, I called them again on 13th Sep the situation was

still the same, and they collected some information to proceed with the transfer. I have given all the

information they wanted from me. That time my only intension is to prove the beneficiary that I really tried

helping them. After providing all the information to the bank I requested them to release the funds as quick

as possible.

But no luck with that calls as well. I have called the bank again on 16th Sep (not sure on this

date) to check the status and it was told by them the information’s that they collected from me was not

good enough to release the funds, which made me mad. I questioned them then why did they collect those

and when they feel it’s not good enough why can’t they collect the required information, but again no

response. Later I told them to cancel the fund and put the money back into HSBC Advance account which

got credited on 20th September.

In between I launched a complaint also in HSBC around 13th Sep and I

got a response for that complaint on 6th October 2016 almost a month later… Meanwhile I have arranged the funds in India through different source by paying the extra excess interest.

And for almost a month I was mentally stressed because of the problems I had with the beneficiary as they are very close relation with me. I was fully upset and couldn’t concentrate on work or anything, which could have led me to life damaging event. And to solve these issues I have travelled to India on November by taking leaves.. And I have filed complaint with Ombudsman in November regarding this.

After collecting all these information and multiple reviews they have come up with saying 250 GBP can be paid as compensation. But before even filing with Ombudsman, HSBC staff called me and tried to convince me with the compensation of 30GBP, for the situation

that I have been put through because of their mistake.

I detailed him because of the bank mistake what all

issues I have faced and moreover I have arranged the fund in my native to help the beneficiary by paying

extra interest money along with the principal fund. Then he tried to convince me by increasing the

compensation by equalising with the extra interest I paid in my native, which is 120 GBP. I did not accept.

But Ombudsman

Took almost 9 months to drive and finalised 250 GBP, which is not fair. Here no body has considered because of bank mistake how much it impacted one personnel and professional life which has put them on mental stress, loss of relationship, loss of reputation, more I have spent extra amount on arranging funds in India, I have travelled to India on my own cost, I have used my vacation leaves for this purpose,

I feel all the above factors to be considered for compensation. I have spent almost 350 pounds for my air tickets, 242 pounds as extra interest in India, ten days of salary 1000 GBP, so total of 1592 Pounds I have spent for fixing the issue,

But the pain I went through for that duration, which damaged my life with loss of reputation, loss in relation, mental stress, all these are to be considered. Please advice on this

Think you can only really claim any direct costs from HSBC, that you can evidence. Must directly relate to any error by HSBC and the cost must be something you could not avoid.

I would suggest to you, that you write down two bits of information for your own purposes.

1). A full account of your direct costs that HSBC caused due to HSBC error. Write it down as a list.

2) If you were going to issue a court claim against HSBC, what particulars of claim would you submit ? Write a couple of paragraphs explaining why HSBC are responsible for any financial loss you have suffered and then explain the amount of loss ( summary of direct costs)

You don't have to accept the Ombudsman decision and can issue a court claim against HSBC. But it would help you, if you took some time to think about what claim you would be making.

Hello and welcome to CAG. I've popped a few paragraphs into your post to make it easier to read for the advisers.

Best, HB

Thanks so much mate,

1). A full account of your direct costs that HSBC caused due to HSBC error. Write it down as a list.

- To solve the issue I have travelled to India, where I spent 350 pounds for my ticket

- Since the fund did not transfer on time it had created lot of problems, and I have arranged money in India with the different source by paying extra interest to principal amount, which is 20K INR, i.e. 242 GBP

- I have opted 10 days of my leaves for this purpose, which I could have encashed in my office - 1000 GBP

These are the direct costs involved and spent by me to close the issue.

And I want to ask HSBC for compensation for the time and effort that I have spent on this, especially it has screwed by personnel life where I went on mental stress. Thankfully nothing major happened since I have controlled myself, what would have happened I have done something for myself because of break in relationship that it had caused.

Please advice on this

For a transfer of that amount of money the HSBC would be running checks to combat money laundering and monies transfered for criminal activities. No wonder there were delays.

& HSBC among others are professional at money laundering!

I understand there are some processes they have to follow it, but I feel which is not properly streamlined and it’s really putting the customer into frustration. It was an emergency situation that I need to support financially through this fund, but because of the issue and delay made by HSBC bank, I was pushed into very worst situation.

called HSBC on 8th September and I got to know my payment was kept on hold for some review. And I was completely upset and disappointed because of the bank issue it had created lots of problem in my personnel life.

I explained them the situation, also I have questioned them why it was not informed to the customer when they keep their transaction on hold and there was no proper response from

them for my queries.

The customer executive promised me someone will call from payments team within

24 hours as this is an emergency transfer. But nobody had called me within 24 hours from the time I called them. I hope they tried to reach me after the timelines that they have promised to me but I couldn’t pick that call. Later no call back from them and emails from them. Even after a week later there was no update from bank, I called them again on 13th Sep the situation was still the same, and they collected some information to proceed with the transfer.

I have given all the information they wanted from me. After providing all the information to the bank I requested them to release the funds as quick as possible. But no luck with that calls as well. I have called the bank again on 16th Sep (not sure on this date) to check the status and it was told by them the information’s that they collected from me was not good enough to release the funds, which made me mad.

I questioned them then why did they collect those and when they feel it’s not good enough why can’t they collect the required information, but again no response. Later I told them to cancel the fund and put the money back into HSBC Advance account which got credited on 20th September.

Moreover I have agreed that international transfer is abided by the Indian regulations, but it's again the same HSBC organisation who is dealing from India not any other vendor. And the foreign transfer is not a rare task, that's one of the major operation that happens in HSBC by taking the transactional charge.

For such operations I am surprised that particular department does not have much knowledge to collect the right information that is required to process the transfer. Then it's a over all flaw from HSBC, not on just following the customer also on many other aspects on running their operations.

Thanks so much mate,

 

1). A full account of your direct costs that HSBC caused due to HSBC error. Write it down as a list.

- To solve the issue I have travelled to India, where I spent 350 pounds for my ticket

- Since the fund did not transfer on time it had created lot of problems, and I have arranged money in India with the different source by paying extra interest to principal amount, which is 20K INR, i.e. 242 GBP

- I have opted 10 days of my leaves for this purpose, which I could have encashed in my office - 1000 GBP

 

These are the direct costs involved and spent by me to close the issue.

 

And I want to ask HSBC for compensation for the time and effort that I have spent on this, especially it has screwed by personnel life where I went on mental stress. Thankfully nothing major happened since I have controlled myself, what would have happened I have done something for myself because of break in relationship that it had caused.

Please advice on this

That is not really what i asked for.

You need to write out

List of expenses you incurred as a direct result of any HSBC error.

What legal claim you would be making against HSBC e.g breach of contract/agreement. HSBC agreed to transfer £x within x number of days and they failed to deliver on the agreement. As a consequence of an error which HSBC have admitted, i incurred direct costs to resolve x issues (list the issues) and the costs included ( list the costs e.g flights, loss of income).

You need to understand the exact basis of your claim, as at some point you might have to explain it to a Judge. Suggest you therefore spend sometime thinking about your exact claim against HSBC and come back here with some more precise details.