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Fuel Broadband and Post Office Query


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Hi

 

We changed broadband and landline provider in May 2017 from Fuel Broadband to EE, we were not tied into a contract with Fuel Broadband at that time. When we tried to pay the last bill of £20 we were unable to as the site wasn't active nor were any of the contact details to pay them.

 

Today we received a text message from the Post Office saying that we owe them £20 and threatening us with debt collectors. This is the first contact we have had. On phoning them they couldn't find details of our account and told us they would have to get Fuel Broadband to contact us. They rang us and told us to ring the Post Office back when we were ready to pay and pay them.

 

Do we owe them? The contract was always a month in advance to begin with and we can't check on what the final £20 is for because since switching to EE we no longer had access to account history and Fuel Broadband disappeared.

 

Can anyone give any advice? Should we just pay the £20 and hope that is the end of the story?

 

Many thanks for any help.

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" When we tried to pay the last bill of £20 we were unable to as the site wasn't active nor were any of the contact details to pay them."

 

You have stated that you was unable to pay the final bill of £20...then surely it must be outstanding ?

 

Andy

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Look at this link: http://www.fuelbroadband.co.uk/

 

Fuel Broadband is closed that may be why you are being messed around (make sure and take a screenshot of that link and keep as evidence)

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