I bought 6 hard disks just over 2 years ago, 2 have failed just after the warranty, using the consumer rights act 2015 would I have a valid case for getting replaced or repaired?

Is 2 years really an appropriate life expectancy for a HD?

I believe after 6 months the onus is on you to prove the HD's faulty and not the retailer. You would have to obtain a report from an IT lab that inspects HD's and you would only get the cost of the report back if the retailer waa willing to do this. They might argue the toss. The IT lab report might not be accepted by the retailer.

A HD should still work within the reasonable lifespan of a computer. Certainly more than 2 years. I would have thought 4 years for a laptop was reasonsble and longer for a PC.

Suggest you contact the retailer to ask them for their procedure in dealing with faulty items after 6 months. See what they say. They might have an IT lab they use, but you can opt to find your own.

It depends on cost and hassle as to whether it is worth it.

Maker?

There many recalls and known issues

Most good Manu's replace FOC up to 4 yrs

They're seagate

Actually I just checked the receipt, 8th august 2014, one failed in april one fail in july 2017

They are normally very good

See their UK website returns page and ring or email them

No harm in asking

I've dropped the retail er a message, see where that goes, I note they are 2014 so CRA2015 doesn't apply.

So Sale of Goods act applies.

With Seagate, the system software diagnostics produces error codes, so this should mean something to Seagate. Do Seagate have an online forum or support ?

http://www.seagate.com/gb/en/support/warranty-and-replacements/

check the warranty with your serial numbers. seagate used to do 5 years, but more recently its less (2 years)

if its in time they'll replace (probably with a repaired drive) no problem.

They're out of warranty, that's my whole point of the thread really.

I think my expectation of a longer life is not unreasonable.

yes, i reread after posting seeing you had the 2 year one. it was too late for me to edit my post.

from what you posted they lasted almost up to 3 years.

have you had a response back from your email to them.

Correct me if am wrong, but in regard to any compensation related to loss of some use within reasonable lifespan of goods, if an item lasts 3 years rather than a reasonable 4 years, then any claim would be 25% of the goods value.

This is something that needs to be taken up with the retailer, by sending them a letter stating the basis of claim under Sale of Goods act. Work out what loss of use will not be enjoyed due to the fault and ask retailer for their remedy.

I should imagine the retailer might not be helpful and say that the hard drives will have to be inspected possibly at a cost that makes it not worth it.

apparently benscooby has already contacted the retailer #7, so was just wondering for now if they had come back with anything.

ps, it would be difficult with hard drives. as you say what is 'reasonable' in a particular drives' used environment.

scooby, what is the drive model, home end or server use design.

I only email the retailer saturday, no reply yet. They are a standard 3gb seagate home use drive.

I only email the retailer saturday, no reply yet. They are a standard 3gb seagate home use drive.

ok, see what they come back with.

3gb!

just for info about some drive longevity. i've still got an old maxtor 20gb still running ok after what 10 odd years, i'll check its manufacture date.

then have had 2 seagates (under the old 5 yr) that needed to go back prior. 1 has since gone for good.

ok, see what they come back with.

3gb!

 

just for info about some drive longevity. i've still got an old maxtor 20gb still running ok after what 10 odd years, i'll check its manufacture date.

then have had 2 seagates (under the old 5 yr) that needed to go back prior. 1 has since gone for good.

Sorry 3tb

My 1st hard disk was 80mb.

what model seagates were the ones that have recently failed.

eg 7200.....barracuda xxx, or ?

st3000dm001 model

retailer's response

Good morning

Unfortunately after the warranty period we are unable to process returns for these drives.

If you would like to take this further we would suggest contacting the manufacturer direct at the following:

http://www.seagate.com/gb/en/support/warranty-and-replacements/

Retailer is responsible under Sale of Goods act. But if they are refusing to assist you, then you would need an IT lab report in your favour to help you take this further. And you might have to take them to court and win before they settled.

See if Seagate can help in the meantime and if they can't you are left with a decision about whether it is worth taking it further with the retailer.

st3000dm001 model

 

interesting

according to wiki '...In 2016, Seagate faced a class action over the failure rates of its ST3000DM001 3 TB drives......'

https://en.wikipedia.org/wiki/ST3000DM001

Seagate replied via facebook asked me to PM, I've opened with this.

Hi, as per your request I am sending you a PM.

The drives were in a home PC I set up with 6 drives in RAID 10 for safe storage of family photos etc. Thankfully the RAID did its job and when I replaced a drive it rebuilt.

It is on a windows 7 PC, I will attach photos of the drives for the numbers etc

Interestingly I see this link suggesting the drives are of a poor quality.

https://en.wikipedia.org/wiki/ST3000DM001

For info

https://www.backblaze.com/blog/what-hard-drive-should-i-buy/

I recall the rumor going around when reports of 'certain 1.5TB and 3TB drives started failing at disturbing rates among users, and the rumour said they were 2/4TB drives that had 'failed' formatting to their intended capacities - a bit like the older sx and dx intel chips

I remember when wd were the business for business, then they weren't with high failure rates, now ....

Like with some of the wd green drives that caused and still cause all sorts of issues in some racks and some circumstances.

Sadly Samsungs, which I swore by in recent years are now seagates which I swear at.

When I was sent seagates when I had ordered samsungs - I returned them. They had the same model numbers as the samsungs, but were labeled seagate and actually seemed clearly different drives (aside from the name).

As shown in the link, many seagate models seem good, but bad experiences stick in the mind.

Is technology actually becoming more unreliable as it advances ?

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

Is technology actually becoming more unreliable as it advances ?

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

Only sometimes when its new Unc, or there are other factors.

For instance the problematic seagate hdds would seem to be the 5/6 platter drives

There is far less evidence of the 'newer' 3TB drives with less platters being an issue - as of yet. Still wouldnt buy them though.

Seagates silence on the issue, and complete failure toi address the problems means that all seagate drives get tared with the same brush - as they should be in these circumstances.

There are also issues with wd 3TB drives albeit apparently at a far lesser scale. Whether this is because WD have/had a better warranty process or better drives I am unsure.

wd had their spell of high failure rates and customer wrath many years ago and perhaps learned the hard lesson better than seagate.

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

eg 2 hitachi's 80gb circa 2004 still in use ('good' status), albeit just re pc use (no server raid).

an older maxtor.