Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Do hard disks come under consumer rights act 2015 6 year rule?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2420 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I believe after 6 months the onus is on you to prove the HD's faulty and not the retailer. You would have to obtain a report from an IT lab that inspects HD's and you would only get the cost of the report back if the retailer waa willing to do this. They might argue the toss. The IT lab report might not be accepted by the retailer.

 

A HD should still work within the reasonable lifespan of a computer. Certainly more than 2 years. I would have thought 4 years for a laptop was reasonsble and longer for a PC.

 

Suggest you contact the retailer to ask them for their procedure in dealing with faulty items after 6 months. See what they say. They might have an IT lab they use, but you can opt to find your own.

 

It depends on cost and hassle as to whether it is worth it.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Maker?

There many recalls and known issues

Most good Manu's replace FOC up to 4 yrs

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

They are normally very good

See their UK website returns page and ring or email them

No harm in asking

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

So Sale of Goods act applies.

 

With Seagate, the system software diagnostics produces error codes, so this should mean something to Seagate. Do Seagate have an online forum or support ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

yes, i reread after posting seeing you had the 2 year one. it was too late for me to edit my post.

 

from what you posted they lasted almost up to 3 years.

have you had a response back from your email to them.

Link to post
Share on other sites

Correct me if am wrong, but in regard to any compensation related to loss of some use within reasonable lifespan of goods, if an item lasts 3 years rather than a reasonable 4 years, then any claim would be 25% of the goods value.

 

This is something that needs to be taken up with the retailer, by sending them a letter stating the basis of claim under Sale of Goods act. Work out what loss of use will not be enjoyed due to the fault and ask retailer for their remedy.

 

I should imagine the retailer might not be helpful and say that the hard drives will have to be inspected possibly at a cost that makes it not worth it.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

apparently benscooby has already contacted the retailer #7, so was just wondering for now if they had come back with anything.

ps, it would be difficult with hard drives. as you say what is 'reasonable' in a particular drives' used environment.

scooby, what is the drive model, home end or server use design.

Link to post
Share on other sites

I only email the retailer saturday, no reply yet. They are a standard 3gb seagate home use drive.

ok, see what they come back with.

3gb! :)

 

just for info about some drive longevity. i've still got an old maxtor 20gb still running ok after what 10 odd years, i'll check its manufacture date.

then have had 2 seagates (under the old 5 yr) that needed to go back prior. 1 has since gone for good.

Link to post
Share on other sites

ok, see what they come back with.

3gb! :)

 

just for info about some drive longevity. i've still got an old maxtor 20gb still running ok after what 10 odd years, i'll check its manufacture date.

then have had 2 seagates (under the old 5 yr) that needed to go back prior. 1 has since gone for good.

 

Sorry 3tb

 

My 1st hard disk was 80mb.

Link to post
Share on other sites

st3000dm001 model

 

retailer's response

Good morning

Unfortunately after the warranty period we are unable to process returns for these drives.

If you would like to take this further we would suggest contacting the manufacturer direct at the following:

 

http://www.seagate.com/gb/en/support/warranty-and-replacements/

Link to post
Share on other sites

Retailer is responsible under Sale of Goods act. But if they are refusing to assist you, then you would need an IT lab report in your favour to help you take this further. And you might have to take them to court and win before they settled.

 

See if Seagate can help in the meantime and if they can't you are left with a decision about whether it is worth taking it further with the retailer.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Seagate replied via facebook asked me to PM, I've opened with this.

 

Hi, as per your request I am sending you a PM.

The drives were in a home PC I set up with 6 drives in RAID 10 for safe storage of family photos etc. Thankfully the RAID did its job and when I replaced a drive it rebuilt.

It is on a windows 7 PC, I will attach photos of the drives for the numbers etc

Interestingly I see this link suggesting the drives are of a poor quality.

https://en.wikipedia.org/wiki/ST3000DM001

Link to post
Share on other sites

For info

 

https://www.backblaze.com/blog/what-hard-drive-should-i-buy/

 

 

I recall the rumor going around when reports of 'certain 1.5TB and 3TB drives started failing at disturbing rates among users, and the rumour said they were 2/4TB drives that had 'failed' formatting to their intended capacities - a bit like the older sx and dx intel chips

 

I remember when wd were the business for business, then they weren't with high failure rates, now ....

Like with some of the wd green drives that caused and still cause all sorts of issues in some racks and some circumstances.

 

Sadly Samsungs, which I swore by in recent years are now seagates which I swear at.

When I was sent seagates when I had ordered samsungs - I returned them. They had the same model numbers as the samsungs, but were labeled seagate and actually seemed clearly different drives (aside from the name).

 

As shown in the link, many seagate models seem good, but bad experiences stick in the mind.

You know what IS patriotic?

Loving your country enough to care for its old and poor, fund its institutions, unite its communities, feed, house and educate its children, restore and live in balance with its environment, plan with care for its future, build its alliances, and perhaps above all - tell it the truth

 

 

The Tory Legacy

Record high: taxes, immigration, excrement in waterways, energy company/crony profits

Record low: living standards and investment

Crumbling Hospitals, schools, council services, businesses and roads

They squander taxpayer money by the £thousands on a failed ex-PMs luxury troughing on a plane, rather than feed UK children

Link to post
Share on other sites

Is technology actually becoming more unreliable as it advances ?

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Is technology actually becoming more unreliable as it advances ?

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

 

 

Only sometimes when its new Unc, or there are other factors.

 

For instance the problematic seagate hdds would seem to be the 5/6 platter drives

There is far less evidence of the 'newer' 3TB drives with less platters being an issue - as of yet. Still wouldnt buy them though.

Seagates silence on the issue, and complete failure toi address the problems means that all seagate drives get tared with the same brush - as they should be in these circumstances.

 

There are also issues with wd 3TB drives albeit apparently at a far lesser scale. Whether this is because WD have/had a better warranty process or better drives I am unsure.

 

wd had their spell of high failure rates and customer wrath many years ago and perhaps learned the hard lesson better than seagate.

You know what IS patriotic?

Loving your country enough to care for its old and poor, fund its institutions, unite its communities, feed, house and educate its children, restore and live in balance with its environment, plan with care for its future, build its alliances, and perhaps above all - tell it the truth

 

 

The Tory Legacy

Record high: taxes, immigration, excrement in waterways, energy company/crony profits

Record low: living standards and investment

Crumbling Hospitals, schools, council services, businesses and roads

They squander taxpayer money by the £thousands on a failed ex-PMs luxury troughing on a plane, rather than feed UK children

Link to post
Share on other sites

 

Seems to me that hard drives etc were more reliable 10 years ago when they had smaller capacities of storage.

:)

eg 2 hitachi's 80gb circa 2004 still in use ('good' status), albeit just re pc use (no server raid).

an older maxtor.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...