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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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theft from employer - not removing staff discount upon item return


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I am very ashamed, I have been very stupid and don't know what possessed me.

I feel sick and scared, can't eat.

 

 

This is the first time I have ever done any thing like this,

it is not me, so I am very ashamed.

I'm 50 female and worked part time .

Been working there nearly 2 yrs.

 

I was called into an investigation meeting at work ( i work in a large retail chain) and then a few days later a disciplinary meeting.

 

At the first meeting

 

Firstly,

I have been accused of buying online from our store with my discount and then returning without making sure the discount had been taken off.

This has happen numerous times, I didn't notice the discount hadn't been deducted.

Sometimes it is sometimes it isn't.

 

 

I stupidly assumed that it is the person behind tills responsibility to press the button.

(I work there so they know I'm an employee ) but apparently it's my responsibility.

I didn't realise

 

 

they have examples going back a year, mainly in the last few months,

I had pointed out a couple of times that they need to press button, when I was just bringing one thing back.

Usually I am returning number of items, busy getting sorted to check button is pressed.

 

Secondly, I should return to card paid with but often forget my credit card so use my debit card

(also used to have 3 months to return so credit card would have already been paid).

 

Thirdly, I had some items that were past their return date and I got my husband to bring them in to me for return (no one knows my husband) which I nervously did as I knew I shouldn't serve my husband. ( he was not happy doing it)

stupidly used my debit card, and used a false name and address.

 

the thing I am most ashamed of,

i realised I had returned something to my husband at the reduced price rather than price I paid,

got it in my head that I needed the difference ( god knows why)

 

 

did a suspended transaction so that I could take it to the till at my break,

for some reason I had a gift card in my pocket for use with customers

I loaded the amount onto the gift card for me! (£20) not even worth it.

As I said I don't know why I did it, what possessed me.

 

All so very stupid, but done now so can't change.

 

I said I would pay back what I had got in error as not my intention.

 

in the investigation meeting I explained my reasoning for the first 3 things,

said I couldn't remember the final thing

- when I was asked about the transaction.

 

I got suspended unsurprisingly.

I didn't sleep at all, all I could think was 'that they knew'.

 

I was called back in the next day and asked to clarify a few things including the refund,

I broke down and admitted it was for me, and didn't say yesterday as ashamed.

 

I was told they would be in touch.

I left and went and got replacement gift card from another shop and in an enveloped dropped it in addressed to investigating manager.

I know it doesn't put it right.

 

Few days later I received letter inviting me to disciplinary meeting.

I went, I could have taken someone but was too ashamed.

Haven't even told my husband about gift card.

 

At the meeting I said how ashamed and sorry I was, how it wasn't my intention to abuse my position.

Said I had stress at home, but no excuse.

Had already submitted my resignation, (but have to give 2 weeks notice )

 

He said he had to go through process and ask questions.

He wanted factual reasons that I couldn't give ,

asked if had any mitigating circumstances ,

i didn't even know what that was.

 

 

Then he and note taker left room for 30 minutes.

I asked several times if I could leave and he said no they had to go through process.

 

When they came back he listed what I was accused of .

Then said they would accept my resignation with immediate effect, which I wrote there and then. He ended the meeting.

 

Then said "off the record" - I had said I would repay what taken, if I work out what I owe back, (central protection can go back 18 months)

then they may take that into account when/if they contact police.

I said I didn't have copy of receipts but I could do what I could

- looking at my bank /credit card ins and outs and orders placed.

 

I just want to die at the moment, i have been so stupid. I am so ashamed of my actions .

I now can't sleep or eat with fear that the police are going to come knocking at my door.

 

I have spent two days going through my accounts and worked out in the last 8 months that there have been about £550 ( mostly in the last couple of months with sale stuff and handbags )

 

 

I haven't a clue about 18 months ago but I've spent more on clothes and shoes and bags lately and there have been a lot of new staff in last few months .

 

I am going to write to them offering a payment of what I have calculated I owe and apologise for my actions .

I am so humiliated . I don't know who I can talk to. There's not even a CAB I can call in my area.

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best thing is to be totally honest

it looks to me that it might be worthy to go see your GP

everything doesn't seem right at present with you and for a while

if you get my meaning.

 

 

please comeback if you get any silly letters from an outfit called RLP or DWF

DO NOT RESPOND to them till we see the letters.

 

 

when was the last meeting or contact from your ex employer [date]

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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best thing is to be totally honest

it looks to me that it might be worthy to go see your GP

everything doesn't seem right at present with you and for a while

if you get my meaning.

 

 

please comeback if you get any silly letters from an outfit called RLP or DWF

DO NOT RESPOND to them till we see the letters.

 

 

when was the last meeting or contact from your ex employer [date]

 

Monday 31st - I've spent numerous hours going through all orders. I'm going to see Dr today . Thanks for advice

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thanks for advice.

 

i went to dr today and suffering from chronic stress and depression and have been for some time, now have medication, so hopefully i might get some sleep tonight.

 

i also sent a repayment figure to my employer, and mentioned visit to Dr.

 

i know it doesn't excuse what i have done, but hopefully they will see that i am trying to make amends.

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Well done

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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