Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #21
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Answer post 21 then!!

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  2. #22
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    Default

    Sorry DX100UK answer has just popped up.
    I have been at the same address for the last 12 years and the previous letters they supposedly sent to me was sent to my current address.

    I sent my request to

    Barclaycard
    Customer Relations Department
    PO Box 9131
    51 Saffron Road
    Leicester
    LE18 9DE

    Help please


  3. #23
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

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  4. #24
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Hello Again,

    Thank you dx100uk. I emailed and contacted last week
    Privacy and Data Protection Manager Barclaycard Legal and Regulatory Compliance Dept LRC
    Tel: 01604 835418 c/w 2500 5418
    Mobile: xxxxxxxxx
    Fax: 01604 254150 c/w 2500 4510
    email: XXXXXXXX@barclaycard. co.uk


    I am still waiting for a reply pls see post 18.
    Can someone give me any idea as to what I should now do?
    My SARicon was sent 55 Days go and I emailed Natalie page last week.

    What is normally the next step?

    Many Thanks

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  5. #25
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Use this - https://www.consumeractiongroup.co.u...October-2013**

    A letter is what you need to send now. Get a free Cert of Posting at the PO when you send it.



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  6. #26
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Thank you slick132,

    Has anyone had any experience with Barclaycard at this level?

    All I want is for them to pay my PPIicon back but they have been fobbing me off up to this point!

    My ideal would be that they panic and just pay me the monies I want.

    Would would be the likely hood of that?

    have sent the Company Secretary, at 1 Churchill Place the registered address as you have advised previously in other threads, lets see what happens now.


  7. #27
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Once they get their act running together they are very good and it right and correct

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  8. #28
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Hello Everyone,

    Tomorrow the 7 days will be up! How long should I realistically wait? What normally happens with these guys? Can anyone give me their experience?

    Cheers


  9. #29
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Hi Pank,

    I suggest you give them 14 days to respond, or at least acknowledge and update you.

    Failing that, escalate your complaint to BC HQ and the ICOicon.



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  10. #30
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Thanks Slick,

    I sent my Failed SARicon letter to Barclaysicon Bank Headquarters already , so it is them I am waiting for. OK I will wait another week and see what happens.

    Cheers


  11. #31
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Hello,
    I have come back from holidayicon and I have not received anything from Barclaysicon.

    No reply to my failed SARicon to the head office.

    I am now going to send my complaint ICOicon.

    Should I send Barclays a copy to the company secretary?

    And now my next step after that is to take them to small claimsicon court?

    Is that correct?

    If so what should I claim for?

    Cheers


  12. #32
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Hi Pank,

    Court action to force SARicon disclosure IS an option but probably not necessary yet.

    I agree with the suggestion to complain in writing to The ICOicon and to send a copy to to BC CEO or their HQ.

    Get Cert of Posting at the PO for the letter to Barclaysicon.



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  13. #33
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    OK great. Thanks.

    How long should I give Barclaycard to respond?

    Os what should happen in an ideal world with/ after / during the complaint to ICOicon.

    Ie I sent the complaint then what should I do?

    Also I think there was a link to a templateicon that has been used.

    Can someone tell me where I could find that please?

    Cheers!


  14. #34
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    BC usually comply with a SARicon - they are just slow sometimes.

    Letter to ICOicon complaining about the failure to respond within 40 days, or at all !

    Letter to BC HQ with a copy of the letter to the ICO asking why they continue to ignore your SAR request and ask for for their "considered response within 14 days".

    Not sure what templateicon you're referring to.



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  15. #35
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    I have now sent letter with all the paperwork and the form they want you to fill out these days to the ICOicon special delivery.
    I have also sent all the above information to to the Company Secretary at Barclaysicon Bank.

    Lets see what happens!


  16. #36
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    Hello,

    I yesterday received a letter dated 02 November.

    I am not sure if they have been told about what I have sent to the Head office. It says;

    Thank you for your letter Dated 1 August 2017. Please accept our sincere apologies for the delay on responding to your complaint.

    I am sorry you remain dissatisfied with our response to your claim for the mis-sellingicon of PPI as explained in the letter 13 November 2014, we would not agree your policy has been mis-sold.

    Bla bla bla..........

    You have also made a request for personal information on your account. I have enclosed the information you will need to access the details of your account. I am unable to provide them from this are of the business.

    I am sorry that this is not the outcome you were hoping for. If you feel you have been treated unfairlyicon or my decision is wrong you have the option of contacting the Financial Ombudsmanicon etc etc....

    There as so many things wrong with this letter..... They letter they say they sent in 2014 I never received, Between August and November. I have sent an SARicon, Failure to respond to an SAR and a complaint to the ICOicon.

    What should I do now? They are still going on about these letters I have never received, they are not supplying any of the information I am asking for and are still not responding to anything.

    HELP!


  17. #37
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    From what BC office was this received.

    What did your letter of 1st August refer to ?



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  18. #38
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    The letter stated that I had never received any letter from them in 2014. I asked what information they had based their decision on? The letter was received from Saffron Road in Leicester.

    Cheers!


  19. #39
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    I'd hold off discussing the PPIicon refund refusal for now. Get the SARicon reply first. Otherwise the exchange of letters will become confused.

    Send a further letter to the Barclaysicon HQ complaining briefly and politely that BC are way over the time allowed to supply the SAR response and you expect this to be dealt with now as a matter of urgency.

    Or you may choose to do nothing until the ICOicon has investigated.



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  20. #40
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    Default Re: Barclaycard, linked cards ?? old letter from 2014 not received

    I have received yet another letter from Barclaycard in Leicester saying,
    sorry you are not happy regarding our decision but we made the decision in 2014, and that is that!

    I have not received anything from head office,
    no acknowledgement regarding any letters or the complaint I have sent to the ICOicon.

    I am getting quite annoyed that
    a, They keep repeating the same line over and over again.
    b, I am being ignored by all.

    What should I do to get someone to listen.
    I never received the letters in 2014.
    If I had I would have taken the matter further then.

    What should I do?



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