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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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Should I contact Thameslink Prosecution Dept before receiving the notice to prosecute?


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And Hello everyone,

 

I have just registered on the Forum and this is my first post!

I was hoping to pick your brains a little regarding a similar issue I have found myself in.

 

I have travelled from St Pancras to St Albans on the Saturday just gone.

My partner and I have stupidly used my bank card

- thinking that St Albans was still covered by the London zone!

 

It's a complete mistake on our part which I have admitted to the staff at St Albans station, and apologised.

 

I have asked if it's an option for us to purchase a ticket now (hoping they would exercise the discretion) which they have not.

 

In fact, the first officer said that I ought to pay the penalty of £25 which I thought was too much (given the standard penalty is £20).

I have simply asked him to explain to me why it is more than £25 pounds.

 

At the same time my partner was speaking to the second officer who said to him that he can pay the amount £11.80 now, and the rest he can appeal later.

When I heard this, I asked "my" officer if I could pay the same to which he said no.

 

I asked why that was the case but he just said that was up to him

- essentially charging me more than my partner, and for the same offence.

 

I though it was not fair, and refused to pay the £25.

He automatically started filling in the MR 11 notice (the "witness statement").

 

I had no idea what that was, and asked if he could explain which he just said - this is a legal document.

I asked if he could please confirm that he is indeed entitled to serve this to me

- I asked for his employee reference number and to show me a badge with his picture on.

He told me his employee number, and refused to show any documentation to support it and said that I would just have to believe him.

 

At this point I said I would rather pay the £25 penalty fare (I did not understand the MR11 but it sounded scary), but "my" office said that it was too late.

 

I suspect I will be receiving the notice to prosecute very soon.

 

My question is

whether I should wait for it to arrive, or should I contact the Prosecutions department now, before the notice arrives.

 

I never not wanted to pay the penalty fare, I just wanted to be treated in the same way my partner was

- i.e. pay £11.80 penalty fare rather than £25.

 

I still want to pay for the journey I made/penalty fare, but I can't do that via Thameslink Customer Department (because Penalty Fares Department is independent to GTR).

 

I would be grateful for your thoughts,

 

Many thanks in Advance

Majka13

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short answer is NO

await the letter

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Hi guys,

 

Me again. so it has been well over a month since the incident and I STILL have not received a letter with intention to prosecute from Thameslink. I haven't received any letter in fact, and I am started to get really worried and probably a bit paranoid that it has gotten lost in the post etc.

 

should I still wait for the letter to come? Or contact the train company?

 

Thank you very much for your help

 

Majka x

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they have 6mts

but might not do anything.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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oh do They? I didnt know so Thank you. They said I'd get a letter within 2 weeks!

I am moving home in 2 months. What happens when the letter arrives while I'm not living there anymore?

 

Thank you

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you should always write to all your creditors listed on your credit file

and these people too

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you should always write to all your creditors listed on your credit file

and these people too

 

Thank you.

 

So the advice is to write to them (I could only find a general email via google), letting them know that I will be changing the address, even though I haven't heard from them yet (your previous advice was to wait to hear from them first).

 

Thank you

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id wait until you move but I wouldn't risk getting a criminal record for the sake of writing a letter.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks dx.

 

I thought you can't get a criminal record without them notifying you first

- although the so called bounty hunters might just be the us thing.

 

I'll let them know I'm changing the address.

 

Thanks again

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