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Apparently an ebay deal is no longer a deal - well to ebay


tobyjugg2
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It would seem to be official - if not properly announced

 

Buy an item or win an auction on ebay and the seller (and apparently buyer) can just 'cancel the order' up to 30 days after the win, and even after a buyer pays...

 

So you win an auction

* Seller doesn't like the final bid

* Seller just cancels the order with some half baked 'reason' like item is lost or damaged

* EBAY automatically send you a seller has cancelled with the only responses being an automatic refund if paid through paypal, or say the payer has refunded.

 

There is mention buried in the t&C's that a seller gets a penalty mark if they do it too often, but customers cant see them.

 

What I seem to have discovered so far working with a member of my family on this issue follows

YOU SHOULD CONFIRM ALL THESE ISSUES YOURSELF AS I MAY BE MISTAKEN AND EBAY MAY WELL CHANGE THEM AT NO NOTICE - ITS YOUR RESPONSIBILITY

 

So what seems to be the case is:

 

You win an auction item - the seller (or buyer) can just 'cancel order' up to 30 days after the end of the auction, even if you've paid

 

The seller does NOT HAVE TO CONTACT YOU OR GET YOUR AGREEMENT

 

The EBAY system will automatically send you an email telling you the seller has cancelled your order - it gives you no real options to argue.

NOTE: This seems to hide the fact that the seller may NOT GET THEIR FEES REFUNDED if you just dont respond to this Email.

Effectively any response means you agree with the cancellation as far as I can see.

 

Our decision is - not to respond to the Email

Trying to get a complain option just sends you around the two liner Ebay help system.

 

- at least if we dont accept the email (by not responding) the seller may still have to pay any fees,

- accepting the cancellation seems to mean they get their fees back and may mean they dont get their due penalty flag.

 

Ebay also remove all your usual places to leave negative feedback - BUT IT CAN STILL BE DONE and as soon as they cancel.

 

Apparently buyers can do the same. I have no experience of that.

 

 

Seems to make the auction site rather pointless as it holds no-one to the assumed agreements.

I'm no legal expert but perhaps these practices breach trading standards?

Hopefully an expert can offer an educated and informed opinion?

 

 

 

https://ocsnext.ebay.com/ocs/sr?query=1482&topicName=Report+an+issue+with+a+seller&st=6&levelHierarchy=2a6a4

 

"Seller no longer wants to sell or ship the item

If you paid for the item, the seller must refund the full amount within 10 business days. If you don't receive the refund on time, report it to us so we can help you resolve the issue."

(Trouble with this is it seems impossible or at least extremely difficult to report it)

 

 

 

Hers a load of ebay threads on it happening

http://community.ebay.com/t5/tag/cancel/tg-p/board-id/bidding-buying-ac

You know what IS patriotic?

Loving your country enough to care for its old and poor, fund its institutions, unite its communities, feed, house and educate its children, restore and live in balance with its environment, plan with care for its future, build its alliances, and perhaps above all - tell it the truth

 

 

The Tory Legacy

Record high: taxes, immigration, excrement in waterways, energy company/crony profits

Record low: living standards and investment

Crumbling Hospitals, schools, council services, businesses and roads

They squander taxpayer money by the £thousands on a failed ex-PMs luxury troughing on a plane, rather than feed UK children

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a bit of reference material from the harses mouth

 

http://pages.ebay.com/help/sell/cancel-transaction-process.html

You know what IS patriotic?

Loving your country enough to care for its old and poor, fund its institutions, unite its communities, feed, house and educate its children, restore and live in balance with its environment, plan with care for its future, build its alliances, and perhaps above all - tell it the truth

 

 

The Tory Legacy

Record high: taxes, immigration, excrement in waterways, energy company/crony profits

Record low: living standards and investment

Crumbling Hospitals, schools, council services, businesses and roads

They squander taxpayer money by the £thousands on a failed ex-PMs luxury troughing on a plane, rather than feed UK children

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