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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Arrow/Blake Morgan PAP letter re Halifax OD


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HI Guys,

 

Capquest have been writing and callimg me since taking over a Halfax OD.

 

i recently sent them a 'prove it' style -

 

They replied.

 

- Overdraft response was very generic:

'We have been advised by 'bank' that section 74 of the CCA 1974 provides that an overdraft on a current account will not fall within the documentation requirements of the CCA. Therefore we are not providing a copy agreement for the above'

Doesnt leave me with a very good idea of anything right?

 

My uncle has been kind enough to lend me money so i would settle,

but first off i dont know who the hell Capquest are and they are not responding accordingly to me.

 

Any advice is appreciated

 

Many thanks

 

Its seems not only have Halifax put a default on my file but Arrow have too!

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well don't go wasting your uncles money by blindly paying a DCA to go away of a free holiday using your money

go away on holiday with it yourself instead.

 

ever though why Halifax sold the debt for pennies to arrows?

why didn't they take me to court and crush me...

...urm..yea why not

they are a worldwide bank and could have easily..

 

cause the OD is 99% penalty chrges and the interest they caused

 

the fact you have 2 defaults for the same debt is not harming you

you can only be defaulted once per debt

as long as the date of the original creditors default has not been changed you are ok.

 

whats the defaulted date

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Also note how you asked them for proof, and they sent a generic CCA response? That alone shows theyre inept and dont have proof.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You're both absolutely right, thank you. When you have not been in this situation for such a long time, you forget the attitude to adopt towards these guys. You have really chnaged my mindset, thank you

 

Defaulted dates are exactly the same Aug 2015

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and when was your last payment or use of the OD

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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sar to Halifax me thinks

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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what templates?

click the black links

CCA request

sar

 

 

BUT READ ALL THE POSTS IN EACH LINK FIRST..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks, yes thats the template i have for both.

 

 

i already sent CCA and response was

'We have been advised that section 74 of the CCA 1974 provides that an overdraft on a current account will not fall within the documentation requirements of the CCA. Therefore we are not providing a copy agreement for the above'

Got this from both Halifax and also caprquest

 

Will use that SAR template and send today, 'whatever' seems to already have been removed, i changed some wording but kept it the same in detail

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  • 2 months later...

look out for bank charges in the statements.

dd fees

letter fees

OD fees.

 

 

you soon spot them.

anything they have charged you that is a punishment or penalty for being in the OD state.

 

 

of charges for failed DD's etc

bet there are £1000's

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

UPdate: my 2 overdrafts have been passed to Arrow now - 1 is for £2000 and the other for £1000

 

To recap all my debts

 

Vanquis - £2000 (no contact or debtor letters)

Barclay card - £8000 (no contact or debtor letters)

Halifax OD - £1000 (now with Arrow /AIC)

Halifax OD - £2000 (now with Arrow /AIC)

Halifax CC - £5000 with Halifax

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we know that already

 

so how much is unlawful penalties

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

possibly if they shouldn't have been charged.

 

workout why Halifax sold it on

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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well total charges for 1 is £480 approx

total charges for the other is £460 but also has £350 in 'account fees' varying from £10-30 depending on the month, i think this may have been for a reward type account where you get benefits.

 

total charges is apprx £1300, total debts combined is £3000, so im not sure why they sold on it and its been passed around. What deems as unlawful?

 

Ideally i need to get these off/settle my credit file so i can get finance at some point. But these jokers dont seem to respond to my CCA.

 

So shall i send CCA out to AIC/Arrow?

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Planned OD is their OD charges monthly depending on how much you are overdrawn

 

The Account fee is the monthly fee for that particular reward account

 

I believe the debt stands at £1000 and fees £460, and the other £2000 debt and fees £480. 50% in fees on one account could be why they sold it

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doesn't matter what you do

they are there till the default reaches its 6th birthday.

 

you can CCA the card

but not the OD.

 

packaged account fees can be reclaimed just like PPI

http://www.dailymail.co.uk/news/article-2547073/Backlash-rip-fee-paying-bank-accounts-Thousands-customers-complain-claims-widely-mis-sold.html

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Even settling keeps them on the credit file?

 

Well ive already CCA Barclaycard and Vanquis neither replied. Vanquis got westcott to write to me and i CCA them, no reply.

 

The Halifax card for £5000 i CCA the DC and they sent me back what i put up in the other post whuch you said wasnt a CCA

 

So shall i still send again, and what shall i do about the 2 x OD with arrow?

 

So in that case ill go ahead and claim back my fees shall i?

 

Cheers for all the fast help again DX100Uk, its hugely appreciated

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its getting mighty confusing

its better to have a thread for each debt.

those that have failed the CCA request

until they comply you don't pay

don't think the Halifax card CCA was anything near compliant

 

as for the two OD's

that what the sar was for and your charges workout ..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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not a lot you can do

its down to arrows and their next move.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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