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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Arrow put Monument debt back on Experian **WON+COMPO**


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I think it requires a shake up and revised legislation under the Data Protection Act..at the moment its run like a cartel and they are all in it together.Initially the Credit Reference Agencies was set up for creditors only and only if you was a lender or creditor and had the necessary licence was you able to submit data.Debt Collectors are not creditors ..they are buyers of defunct debts/agreements at a vastly discounted price who are allowed to profit by being assigned the debts which the original creditor has already wrote off and claimed tax loss against.

 

Yes I agree that some kind of stricter process is required with possible penalties incurred for submitting incorrect data...but if you weed out the bottom feeders firstly the errors would be reduced significantly..and of course dont forget your always open to sue them (Creditors/DCAs) for breaches of Data and compensation.

 

Thats assuming you get past the cartel first :wink:

 

https://ico.org.uk/for-the-public/credit/

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That's all very interesting, thanks Andy.

 

and of course dont forget your always open to sue them (Creditors/DCAs) for breaches of Data and compensation.

 

Thats assuming you get past the cartel first :wink:

 

https://ico.org.uk/for-the-public/credit/

 

If I could pick your brains again, in all your years of experience have you come across many people successfully suing a DCA such as Arrow? And what's a ball park figure of what it would cost? I strongly feel I should be financially compensated for this bogus default entry on my credit reference which at the moment is ruining my life. I feel Arrow should be made to pay for this and I would be prepared to have another adventure in court to make them do so.

 

We are about to enter Day 3 of the 14 Day warning I have given to Arrow and my credit report is still showing the bogus, illegal default. Furthermore, I cannot proceed with an anticipated financial transaction until Arrow remove this bogus and illegal default.

 

If anyone from Arrow is reading this, please let Lee, your CEO (who, if you catch up on the whole thread here, has already personally got back to me via email, assuring me that he has passed the information on to the relevant department) know that I am sitting here drumming my fingers on my laptop and counting down the hours until I report Arrow to the ICO and that I will put everything else in my life on hold to fight this case to the ends of the earth because I am feeling more and more impassioned every hour regarding the sheer unjustness of Arrow's actions and I will not rest until that default is removed from my credit report.

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We have had a few over the years......mostly original creditors...never come across a DCA resurrecting a default marker once its fallen off your file...in fact it shouldn't be possible..as only the OC can place it...DCAs can only update the name of creditor....once it hits its 6th Anniversary its dispensed with.

 

To consider any litigation you must be able to prove that you have suffered loss or incurred damage as a direct result of their failure to comply with their obligations under the Act, then you may be able to claim compensation.

 

Andy

We could do with some help from you.

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never come across a DCA resurrecting a default marker once its fallen off your file...in fact it shouldn't be possible..as only the OC can place it...DCAs can only update the name of creditor....once it hits its 6th Anniversary its dispensed with.

 

That's very interesting. At one point I wondered whether this was a genuine mistake on Arrow's part, but their telephone operative (who was very polite and courteous) told me that this was a Monument default. She knew. So it follows that as a DCA should not be able to place a default with a CRA, only an OC, then she must have known that Arrow's actions were illegal and that she was willfully misinforming me.

 

To consider any litigation you must be able to prove that you have suffered loss or incurred damage as a direct result of their failure to comply with their obligations under the Act, then you may be able to claim compensation.

 

Thanks. I would like to claim compensation. Every day that that default remains on my report is causing more and more damage to my life.

 

Every. Single. Day.

 

How would the CEO of Arrow like it if he woke up every morning knowing that an illegal action by me was causing him further damage for yet another day of his life?

 

He wouldn't.

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Have you used the link above to inform the CRAs of a Notice of Correction Joan ?

We could do with some help from you.

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Have you used the link above to inform the CRAs of a Notice of Correction Joan ?

 

I have Andy, but only Experian. Should I do the other two as well?

 

I have just sent a further polite email to Arrow's CEO asking if he would chase this case up and requesting that he gets the default removed today, as at the moment it's not an understatement to say it is ruining my life. To be honest if he responds and the default is removed immediately (we're in Day 4 of 14 now) then I don't think I'd seek compensation. I just want the default removed and to move on.

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It is advisable to send to all Joan..create a paper trail...once you advise them..they also take it up with Arrow Data controller..so more pressure the better:wink:

We could do with some help from you.

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It is advisable to send to all Joan..create a paper trail...once you advise them..they also take it up with their Data controller..so more pressure the better:wink:

 

OK will do today, cheers Andy.

 

The latest installment of my flurry of correspodence with Arrow's CEO is that he answered my email of yesterday within 4 hours, thanking me for my patience and telling me that his team have looked into my request and agree that they can remove this default from my credit file, and that they will be putting in an urgent request to make this happen. He also said that he was pleased that they were able to resolve this issue for me.

 

All great and lovely jubbly, except as of 7.41am on Day 6, it is as yet still unresolved. Let us see what today brings and pray for sunshine and happiness all round because the past week has brought too many unnecessary tears.*

 

*On my part, not on the CEO's.

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Update Day 10 of 14. The default is still showing.

 

Arrow's CEO has been getting back to me daily assuring me his team are taking action and yesterday told me they'd been in touch with all three CRAs who assured them the default removal had now been actioned.

 

In Experian's case, when a case is being individually amended like this one (rather than bulk processed, which can take a month to reflect on the report) the dept dealing with it is the Debt Amendment dept whose office hours are 9-5 Mon-Fri.

 

Experian told me last night that I need a reference number from Arrow relating to the recent (supposed) removal of the default. This I asked Arrow's CEO to furnish me with, at which point he has finally passed my case down to another colleague.

 

After 10 days of promises I have completely lost faith that anything is being done and will be reporting Arrow to the ICO in 4 days' time. This is going to cost me my job and lose a house purchase.

 

I am now beyond furious.

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then you inform them you WILL sue them.

 

for the full amount of lost wages and mortgage etc..etc

 

you'd better let them know

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Steps before issuing a claim at court

 

6. Where there is a relevant pre-action protocol, the parties should comply with that protocol before commencing proceedings. Where there is no relevant pre-action protocol, the parties should exchange correspondence and information to comply with the objectives in paragraph 3, see link below bearing in mind that compliance should be proportionate. The steps will usually include—

 

(a) the claimant writing to the defendant with concise details of the claim. The letter should include the basis on which the claim is made, a summary of the facts, what the claimant wants from the defendant, and if money, how the amount is calculated;

(b) the defendant responding within a reasonable time - 14 days in a straight forward case and no more than 3 months in a very complex one. The reply should include confirmation as to whether the claim is accepted and, if it is not accepted, the reasons why, together with an explanation as to which facts and parts of the claim are disputed and whether the defendant is making a counterclaim as well as providing details of any counterclaim; and

© the parties disclosing key documents relevant to the issues in dispute.

 

https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct

We could do with some help from you.

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Things have gone from bad to worse.

 

On the 17th July the illegal default was removed which was confirmed in writing by letter by Experian.

 

On the 19th July Arrow put a new default on the account.

 

I have informed their CEO, who, up to now has been very helpful, that I am reporting Arrow to the ICO, which I will do, today.

 

This is going to lose me both a job and a house.

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send a lba letting them know what your losses are or going to be and telling them that you will be after that sum as compensation.

 

If less than £100k then the county court will hear the claim and costs limited so dont be afraid.

 

You cannot afford to be nice or polite any longer.

 

The ICO will make a determination but cant compensate you in any meaningful way

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Thanks ericsbrother.

 

I rang Experian and discovered there was a problem with their computer system as they're switching from their old system to a new one.

The default finally stopped showing 48 hours later.

 

Arrrow got back to me, apologised again,

said they were looking into it

 

when I told them that in this case the fault was with Experian's system

they offered me £200 compensation for the trouble they've caused...

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So all resolved now Joan ?

We could do with some help from you.

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Hi Andy. Yup.

But if the property I'm trying to buy is snapped up by another buyer before I have a chance to get a deposit down due to this 19 day delay, it will be Arrow's fault.

That's when I will be absolutely furious.

 

 

They are playing with people's lives by pulling stunts like this.

Thanks for your advice a few posts up Andy and DX,

 

 

I completely missed those for some reason.

What do you recommend I do now then?

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have you accepted the £200 ?

 

Do you want to embark on litigation ?

 

You will have to provide evidence of loss and damage.....and realistically losing a potential property would not be considered as a loss.

 

Andy

We could do with some help from you.

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Yes I accepted.

No I don't want to enter into litigation.

The illegal default was not the fault of the CEO who has been very helpful outside of his remit which I appreciate.

 

 

It just seems outrageous that DCAs like Arrow are constantly getting away with negatively affecting people's lives like this.

If these illegal defaults are all genuine errors, they're sloppy unacceptable ones which should be punished, and if I lose this property £200 is in no way adequate compensation.

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You clearly dont not believe that the CEO has what is called vicarious liability,

in other words the buck stops with him so he wasnt being nice or helpful,

he was delying things as long as possible to cover the backsides of the people who were behaving in the manner they were instructed to by him.

 

They are not genuine errors either,

Arrows werent given the debt until it was way too late to act upon it anyway so they do this out of spite.

 

Last year a chap got £7000 as an out of court settlement for failing to secure work,

which is an intangible like you losing the opportunity to buy this property.

That is why credit reference fies exists so this sort of damage is actually very relevant

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  • 2 weeks later...

if you can show a loss that is directly as a result of their false reporting then yes.

 

For example, you got turned down for a loan at preferential rates and had to accept a higher interest rate

you sue for the difference in interest for the loan period as that is your loss..

 

If you loss is intangible, such as the lost opportunity to buy a house then it will be much harder to qualtify

becasue it can be argued that there was no certainly to the bargain anyway.

 

best take advice on the latter scenario as getting the wording and amount right will make all the difference.

 

No harm in sending a lba though and telling them that £200 is nowhere near enough and that you are looking at this example ( please find it) for setting the going rate of compo.

 

They may well come back with an offer of nearer £1k Durkin v DSG set the scene for a cause.

Also bear in mind the decision of Vidal Hall v Google and VCS v Philip regarding the cause for action should they say that it isnt actionable as no loss has occurred.

 

The latter set a minimum of £250 as being suitable compo but others have got £400-500 on the same basis (parking companies misusing their data) and others up to £1000

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