I am not sure how much help I will get here,

had a very very bad experience from IT retailer called Caretower Ltd.

Back in May this year they called up and sold me Anti-virus and Email security.

I gave all my requirements and had asked them to find the solution for it.

I told them we have over 100 email users and will need only 10 of them to have email security.

They came up with Kaspersky email security.

When I tried to install it said we need to have exchange server, well this was not asked and no relevant questions have been asked before suggesting this product to us.

I called them and said we cannot accept this product as its not fit for our purpose.

We do not have exchange server and our email host provider is third party.

It had past 30 days as well by extra 9 days since I reported.

I had to spend time in working out how this works.

Caretower said they cannot refund as Kaspersky will not refund them as the sale was already processed and it passed 30 days.

I explained the 30 days rule would make more sense if this product was used and I refuse,

However this product licence key is not used and its not fit for our purpose either.

I have nothing to do with kaspersky as Caretower is the one who sold this to us.

They have given an invoice and asks us to pay or face legal action.

I offered to pay for anitivirus and not for email secuirty which needs to be on hold.

They refused to send me separate invoices and said entire amount need to be paid.

I even spoke to their higher management. who were very very rude as well and I wonder how they even exist with their rude customer skills??

I even told them I will pay the email invoice from my side and other invoice will be paid by my company, as my company did not speak with them.

They refused even this.

Instead these leaches are offering me another product??

Can you imagine this?

I regret one thing that most of the conversation was over the phone.

I can provide more details, as I think I may not have wrote few things.

But I am waiting for your replies.

I really do not want my company to pay for this.

Was this a business to business transaction ?

If so, as far as i know you don't have standard consumer protection. You would need to obtain legal advice as to whether you have any grounds for taking Caretower Ltd to court. That would require the contract paperwork to be fully reviewed and it depends on the value of the contract as to whether it is worth it or not.

In addition, you should obtain alternative IT security advice in writing and if you are thinking of taking Caretower to court, you need to ask any other company, whether they are willing for their written advice to be used in a court case. They might well refuse and you might struggle to obtain an alternative opinion. There are probably independent IT experts out there, but they will probably charge quite high fees. Again something to look into.

Was this a business to business transaction ?

 

If so, as far as i know you don't have standard consumer protection. You would need to obtain legal advice as to whether you have any grounds for taking Caretower Ltd to court. That would require the contract paperwork to be fully reviewed and it depends on the value of the contract as to whether it is worth it or not.

 

In addition, you should obtain alternative IT security advice in writing and if you are thinking of taking Caretower to court, you need to ask any other company, whether they are willing for their written advice to be used in a court case. They might well refuse and you might struggle to obtain an alternative opinion. There are probably independent IT experts out there, but they will probably charge quite high fees. Again something to look into.

Thanks, We have not paid anything yet, as they have only invoiced our company, however all communication was through me. My company did not get involve. Also we do not want to take them to court, we simply want them to split the invoice so that, the non-dispute invoice will be paid by my company as I can ask my company to pay for it and the other invoice will be paid by me, and I will keep on fighting with this.but they are not even agreeing to this.. They want full invoice to be cleared or else they told me that they will take legal action.

Thanks, We have not paid anything yet, as they have only invoiced our company, however all communication was through me. My company did not get involve. Also we do not want to take them to court, we simply want them to split the invoice so that, the non-dispute invoice will be paid by my company as I can ask my company to pay for it and the other invoice will be paid by me, and I will keep on fighting with this.but they are not even agreeing to this.. They want full invoice to be cleared or else they told me that they will take legal action.

Don't think that is possible, unless you can document this split contract arrangement.

You should see a Solicitor or someone with knowledge of contracts with the documents you have for advice. Otherwise i suspect Caretower will issue a court claim against you and the company, with it being difficult to defend.