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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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One in three nursing homes in England 'fail safety'


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One in three nursing homes in England 'fail safety'

 

More than a third of England's 4,000 nursing homes are failing on safety, according to inspectors.

 

Drug errors, lack of staff and falls were highlighted by the Care Quality Commission in its review.

 

Safety was also a major issue in other services for the elderly and disabled, including care homes and home help.

 

The CQC said the failings were "completely unacceptable", as it unveiled the full findings of its new inspection regime for the care sector.

 

The new "tougher" system was launched in 2014, amid concerns problems were going undetected.

 

The CQC has now completed inspections for all 24,000 services in the sector, which provide care to one million vulnerable people.

 

More than 200,000 of them live in nursing homes, which had the most serious problems.

 

Some 37% of homes failed on safety, with inspectors noting they had a particular problems recruiting and retaining nurses.

 

Just below a quarter of care homes and home helps were rated not safe enough, while in community support, including sheltered housing, 17% fell short.

 

READ MORE HERE: http://www.bbc.co.uk/news/health-40499567

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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At least one UK Authority has recently failed to protect some of its residents.

CQC has limited resources and inspections can only highlight potential problems retrospectively.

If all UK oversight committee recs were implemented, I suggest it would exceed UK GDP by more than 2x.

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