Whirlpool oven repairs.

Whirlpool oven repairs.

Ongoing saga hopefully resolved tomorrow 24.6.17

Or a reading as war and peace will follow.

This oven has been constantly repaired over the years, was supposed to have been replaced years ago but D+G lost my policy contract!!

They had to start a new one ,so repairs carried on.

After having the wrong oven delivered on 23/6/17 i rang D +G on 24/6/17 to be told that they would arrange Hotpoint / whirlpool to call me and collect it.

.Nothing yet 27/6/17.--

D+G have the correct oven number listed on their system as i have now as that`s what they have insured it for years.

Why would they decide to send me a oven that will not fit ,has no timer, no fan built in.

I was led to believe the policy read , if the appliance is beyond economical repair ,which it is because parts cannot be obtained then it has to be replaced as new for old.

We have been without a oven now for 5 weeks , i thought the idea of taking out a extended warranty policy to cover these electrical items was to get the problems sorted out.

So why have i got to keep calling ,and calling , no one returns calls saying what is happening.

So here i am another day later , no call from suppliers to collect incorrect oven , am now starting to get peeved after living off salads and beans for a month.

The oven i need replaced in my kitchen is fully available on all Google available sites for immediate delivery , so no excuses D+G of not available please.

I will now have to now see if Office Of Fair Trading can help , if not i will contact a popular TV documentary show and see what they say.

My oven is AKZM 755/IX 2.6 kw

UPDATE---

29/6/17

After speaking to D+G for hours and eventually they organised with Hotpoint to collect the incorrect oven and deliver the correct oven.

The driver arrived today with no oven and only to collect the wrong one.

After a confused call to his head office he then left leaving the wrong oven still with us.

So, another week will go by D+G with nothing happening , do you treat all your customers like this?

I would ring Hotpoint rather than D & G, this is what I did, had the engineer out in 3 days, it was a pump blockage I gave Hotpoint the the reference number that was issued when I took out the D & G insurance.

I will buy another Hotpoint/Indesit machine again, this machine could have been a friday afternoon put together. it has had a new pump, pump blockage and something else done to it in two years. three call outs in total. My other washing machine just gave up the ghost after 15 years. i will never listen to my husband again regarding household appliances.

Going on past experience, we would never buy another Hotpoint item or any item associated with Hotpoint.