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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Cannot return smart TV that's not fit for purpose


tobyspencer
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Hi

 

I ordered a Hisense 50" 4K TV from Argos on Monday and it arrived yesterday.

 

 

After playing with it for a few hours,

setting it up to my standards and getting to grips with all the functions,

I discovered that the satellite EPG is all but missing.

 

 

All it shows is 'No programme' until I click onto a channel,

at which point it fills in the current programme and sometimes the following one too.

This is absolutely useless.

 

 

The whole point of an EPG is that you can easily see what's on without having to tune to each and every channel first.

It also makes the PVR function useless as you can't schedule a recording when it's not showing in the EPG.

 

I did some research (which I should have done before I bought it)

and it seems the lack of an EPG is a known issue and is down to Hisense refusing to pay for a license.

 

 

They also have no plans to do so in the future.

This means the satellite tuner is effectively useless.

 

The only reason I bought this TV was so that I could ditch my Sky box and use the tuner in the TV to pick up the free satellite channels and the PVR function to record shows.

 

 

Without an EPG I'm stuck using my old Sky box.

I suppose I could buy a proper Freesat box (or even get Freesat from Sky) but I was really hoping to reduce the number of remotes I have to deal with too. This TV was going to have everything in one nice little package; TV, PVR, Amazon Prime Video, Netflix. Bah humbug.

 

I contacted Argos and was told that I can't return it because it's used and technically isn't faulty.

 

 

Here's an extract of the transcript from my conversation with them:

 

Dylan (17:19:03 GMT) : I can see that this is a smart TV.

I'm afraid that with devices such as this, we cannot accept a return due to our security policies.

However, if the item is faulty then you could take it into our store to have it repaired.

 

Visitor (17:21:25 GMT) : It's not something that can be repaired. Hisense have admitted that the EPG is down to their reluctance to pay for it and they have no intention of ever doing so. It's not a mechanical fault that can be repaired, it's just not fit for purpose.

 

Dylan (17:23:01 GMT) : Then this is not something we can assist with as the item does need to be faulty. The lack of an EPG by manufacturer's choice would not be considered a fault.

 

I've had another look through the description of the TV on the Argos site and it actually doesn't mention the satellite tuner;

it's not something they boast about for obvious reasons,

so it's not really a selling point as such.

 

 

One thing it does mention though is 'Freeview Play digital tuner'.

I did a little digging and it seems Freeview Play is a blend of Freeview and Catchup services in one convenient EPG.

This is also missing (yes, it has the latest firmware).

 

 

Even if it was there, I can't use it as my signal isn't strong enough.

 

 

I have a communal aerial which only picks up about 12 channels and none of them in HD which is why I purposely got a TV with a satellite tuner.

 

Can anyone tell me what my options are?

 

Thanks in advance.

 

Toby

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did you order this online?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, which I also told the chap from Argos.

 

BTW, I did some more research and I needed to do a factory reset in order for the latest firmware to actually 'kick in' and show the new Freeview Play EPG. I get a few more channels now, but the main HD channels are still missing, so I can't use it.

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as you ordered online

you have 14 days to trial it as you couldn't inspect it in store like a normal shop

they cannot refuse a full refund.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hey good result

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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