Jump to content


  • Tweets

  • Posts

    • I can only speak from personal experience. But a similar thing happened to me. Seriously dented door.  I made the other insurance pay. They regarded it as a write off. Took the money, replaced the door. Never heard anything more about it.    Except clearly someone sold my details to claims company, because I got loads of calls in bad English for a few month's 
    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Exercise4Less / Harlands


KeanoH
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2426 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone,

 

I am brand new to Consumer Action Group and have been reading 100s of posts

re: harlands/exercise4less..all of which I found extremely useful

and only wish Id of seen this before signing up to the gym.

 

 

I am sorry to bring it up again but I feel my situation is different to the threads that I can find because I just cancelled my direct debit 6 months in.

 

I have been stupid, I just did not read any contract.

I don't even remember being given a contract but obviously i must have signed something,

I just remember being offered all sorts when i went with my friend to check the gym out.

 

 

I was promised free PT sessions and that I could cancel any time it was a rolling month contract & no registration fee if i sign up today etc.

 

The above all turned out to be lies so I decided to cancel,

I have since found in my emails that this is an 11 month contract despite being told otherwise.

 

 

I cancelled DD after 5m still owing 6m,

I would be happy to pay the remainder of my contract due to my own stupidity in believing this guys word instead of reading,

they have now charged admin fees and sending me letters saying I owe around 100.

 

 

Judging by what I have read,

I have dealt with this wrongly,should i just pay them everything to avoid this going up or should i argue the admin fees and offer to pay the remainder of the contract?

 

I appreciate any advice, thanks in advance.

Link to post
Share on other sites

Hi welcome to CAG.

 

IGNORE any penalty fees they have added (Harlands I assume?) they are completely unenforceable and they know it.

 

Slick will be along in good time to advise you accordingly, with how to deal with these clowns.

 

DO NOT blindly pay!!

 

Who? informed you of free PT sessions? Do you have their name?

 

Do you have ANYTHING in writing regarding this at all?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Thank you, yes Harlands it is.

 

Unfortunately,

I am too trustworthy,

nothing in writing no :(.

 

 

He was just a sales person that signed me up in the gym.

I just know his name was Danny.

He said he would be there every day for further questions again,

I never saw him again.

 

 

I also booked appointments on the phone app with a PT turned up and the person was on holiday.

It was just nothing as they had sold it.

 

I have nothing to back up the fact I was mis-sold.

I just cancelled my direct debit believing it was rolling month if i had any idea it wasnt or been told any of this i would of just paid the 9.99pm.

 

 

I understand that it is my fault I have not read anything and signed into a contract without reading the small print which is why I am happy to pay the 9.99 for the remaining 6 months,

 

 

I don't agree with admin fees but they are also in the T&Cs online,

I would pay if it got rid of them.

...but they are saying you have to pay arrears of £100 and then reinstate the DD,

 

 

they wont let me pay it all and get rid of them they just want to get me back into contract which is why i still haven't paid :/

Link to post
Share on other sites

IGNORE them for the minute.

 

If you're contacting them via phone, then STOP!

 

Keep everything in writing only (or email).

You need a paper trail of evidence.

 

If you can show that they broke the agreement you had with them, that'll be an added bonus.

 

IMO, all you owe is one months payment, as you normally need to give them 30 days notice to cancel.

 

Hopefully Slick will be along and advise you what to send them, however, for the time being, IGNORE Harlands, deal direct with the gym, in WRITING only.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Hi KH,

 

Please see the PM I have sent you, and reply. :wink:

 

Please don't pay Harlands/CRS a penny or even contact them in any way, until we've had a chance to consider the facts of your case.

 

If you've read 100's of threads here like you say, you should already have come across cases similar to your own. You have every right to argue that the m/ship was mis-sold due to both the rolling monthly agreement, and the PT issues.

 

And you will certainly already know that we always tell folk NOT to pay any admin fees.

 

I suggest you tell Harlands/CRS you will only pay them a final 1 month's fee for the notice you needed to give, because you were told you were signing to a rolling monthly agreement, cancellable any time.

 

If you want help drafting this, just say.

 

:-)

Edited by slick132

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Thank you both, I will not ring them again I only found this forum after i had called them. sorry for the delay I have now replied to your PM.

 

Ok i have not paid them a penny and i wont I have just ignored since i found this site. I just had a panic moment in the middle of exam time and receiving more letters I just wanted done with it. but now i think it wont go away even if i did pay.

 

Yes I have read posts similar but I felt like they all tried to cancel correctly or have been unsuccessful trying to cancel correctly so they subsequently cancelled their direct debit. I just straight up cancelled my direct debit because felt like it was that simple and would just stop the rolling contract. but I have no proof this is what I was told.

 

I have read a few drafts but am unsure exactly what i should say/offer because even though I was told it was rolling month which is why i just cancelled the DD, I have no proof so I probably have signed into 11m without knowing and so if I was in contract then should i offer the remaining 6months?

 

"Dear sir or madam,

 

I refer to your letter of xxdate and our subsequent phone discussion.

 

I cancelled my DD mandate on xxdate and this was adequate notice of my cancellation of the gymicon agreement, as per the case of The OFT v Ashbourne Mgt Services Ltd in 2011.

 

I now realise I should have paid one further month's fee for the notice period and am willing to offer you £9.99 now. If you confirm in writing within 14 days that you'll accept £9.99 in full settlement of all amounts due, I will pay it promptly.

 

If you fail to accept my offer within 14 days, or if you demand any adminicon or cancellation fees (unlawful penalties), my offer will be withdrawn and I may ignore further demands from you and/or CRS.

 

Such demands may be reported to Trading Standards.

 

Yours faithfully,"

Link to post
Share on other sites

Simply put, you offer one final months fee £9.99, and if they fail to accept your very generous offer within 14 days, then it will be withdrawn and no further correspondence will be entered into.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Ok thank you. I will try that so i shouldn't say because i was mis-sold and told it was rolling month or that I am not paying admin fees because they are unenforceable at all? just literally I will put that offer & should i email or send it by post?

Link to post
Share on other sites

Hi KH,

 

Your letter needs simply to say :-

 

1. I was misled by gym staff who said this was a rolling monthly m/ship agreement.

 

2. I was told I could cancel by simply cancelling the DD mandate.

 

3. I was promised PT sessions but this never happened.

 

4. I am willing to offer to pay, for 14 days only, 1 final fee of £9.99 in full settlement of all I owe for this gym m/ship. If you refuse to accept within 14 days or demand any higher amount and/or admin fees, I will pay you nothing.

 

Redraft it here if you want the letter checked before you send it.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 4 weeks later...

HI Guys,

 

Thanks Slick so sorry have been super sidetracked with exams at the minute. I have just had my first letter from CRS, I have not sent them the email offer yet.

 

Going off what you have posted..

 

I could basically say what you have put,

 

"Dear Harlands/CRS/Xercise4Less,

 

I Have been misled by the sales member Danny at my gym that told me it was a rolling monthly membership agreement.

 

I was told I could cancel at anytime and cancelling my direct debit was my notification of cancellation of my membership.

 

I was promised a free PT session, which never happened and booked PT sessions and turned up and no-one was there.

 

I am willing to offer to pay, for 14 days only, 1 final fee of £9.99 in full settlement of all I owe for this membership. If you refuse to accept within 14 days or demand any higher amount and/or admin fees, I will pay you nothing.

 

Regards,

 

....."

 

Who should i send this to Harlands, CRS or Xercise4Less and should i send it in writing or can i send by email?

 

Thank you all for your help, i do really appreciate this and have made a donation. Sorry I took a while responding.

Link to post
Share on other sites

Hi KH,

 

Send the letter to Harlands now and get a free Certificate of Posting at the PO when it's sent.

 

No point in writing to the gym at the moment - they are rarely helpful.

 

No need to write to CRS - they are simply Harlands. pretending to be a separate DCA.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 1 month later...

Hi Slick,

 

i sent the letter when we last spoke and got proof of postage..

 

 

since I sent the letter I have just received none stop calls, of which I have not answered any after what I have read on here.

 

Should I write to them again :/

 

Thanks

Link to post
Share on other sites

nope

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

No, don't write but DO keep a log of all calls you believe to be from Harlands/CRS.

 

You may need this if you want to complain about harassment.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Ok thank you.

 

They have now sent me another letter stating that if I don't respond now they are going to take legal action and issue proceedings against me in court etc.

 

I literally move out of the country on Monday to start a new job, which is why I haven't had much time to focus on this at all but I currently live at home don't really want to bring any trouble to my house when I will be living in Amsterdam :/

 

I don't know how to end it.

Do i just keep ignoring??

all i have is a receipt proof that I sent A letter to them and that they are now harassing me with calls :/

 

I am just thinking i said in the letter that I offer them to pay a final fee but I don't say that I will only speak to them in writing so they could say they're calling me to settle that offer that I have made (even though they are obviously not) maybe i should say i will only speak in writing??

 

sorry if i am making this complicated so stressed lol

Link to post
Share on other sites

Read the letter properly stress head!!

 

It doesn't say will anything!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Ignore the silly children, there'll be no court, they don't go anywhere near.

 

It's a poxy GYM agreement, you owe nothing to anyone, remember that all of these puerile missives are simply computer generated, no individual knows at what stage of the fake letter stage you're at. IGNORE.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Hi Kean,

 

You're over-thinking this - ignore Harlands/CRS and their silly demands.

 

I've been dealing with Harlands cases for close on 10 years and they've taken court action against a CAGger just once that I can recall. They screwed up the court claim so badly, they withdrew the action !!

 

Tell YP's to open all your letters from Harlands/CRS so you know what they're up to. The ONLY time you need to do ANYTHING is if they actually start court action, which is highly unlikely !!

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...