Hi all

I sent a SAR off to barclays on the 20th of May - I got a reply today from them saying they could not process the request as the "cheque is not valid"

I had enclosed a blank postal order for £10

They have not returned it or told me why it was not valid

What is my next move

Thanks

Write back telling them the method of payment by PO is acceptable and you require the SAR response within the 40 days allowed, failing which formal complaints will be made to Barclays CEO, and The FOS and The ICO.

Presumably you have the numbers – and even better a photocopy of the cheque and everything else that you sent?

Thanks for your replies,

I will write to them advising them of that.

I have a copy of the letter sent , proof of postage and pictures of the front and back of the postal order

Hi

I hd written to them telling them that it was not a cheque but a PO which is valid for a SAR.

They have just replied telling me that they cannot process this SAR as "the cheque needs to be payable to Barclays Bank"

What should my next stage be.. it is now over 40 days and i don't really want to start waiting another 40 days if i do send them a personal cheque.

They have not returned the PO nor as of 20th of June have they cashed it.

It is now

ring and ask where your po is

Hi all

Further to this post - I have still not had any response to my SAR request as they say the "cheque" needs to made payable to Barclays - They have not returned my PO

Am i ok to start this again by sending a company cheque (signed by me - i do not have a personal cheque book) or should I write with a complaint on this

or a PO in their name

I'm happy to send a company cheque - it is my company - but i want to know if its worth just complaining straight away about the fact they have not accepted the "blank" po

a PO is acceptable payable to them. i don't see why you didn't just put their name on the PO in the first place. you're happy to do it on a cheque!

I suggest a very brief complaint to Barclays HQ and to the ICO stating that they have failed to comply with the SAR request in the time required.