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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kwik fit broke my car


Andytfay
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Just got it back everything seems OK said take it back Sunday so can check coolant and oil levels the lad that done it this time seemed OK and sounded like he new what he was doing. Did tell me he does all the servicing but that day he was off and the lad who done it shouldn't of done it, probably just a tyre fitter. Hopefully all is well engine sounds good.

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If they have admitted it, you still should form a full complaint to their head office. In their own words, the guy shouldnt have touched your vehicle.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Yes I had my obd ii reader on but only thing could really check is coolant temp, will be checking oil regularly. I have submitted a complaint on resolver and also sent complaint to there complaints department not heard anything yet. Thanks for your help aswell much appreciated

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  • 4 months later...

Good luck getting a response from them. Phone the branch and get the Area Managers details - even so see my sorry saga below.

 

BISHOPBRIGGS STAFF RUDE & NASTY

I took the car in for a simple puncture repair to this branch. I wasn't told how much nor did I ask as, I assumed it would be about £10.

 

Got the phone call to say the job was done & it would be £25. I was a bit taken aback & when I got there, asked the chap why it was so expensive. He advised this was the normal price and I would have agreed to that when the car was brought in.

 

I advised him no price had been given, & after some flustered phoning said there had been a breakdown in communication, & there would be no charge. He thrust the keys in to my hand with a nasty attitude saying “take it”.

 

On going back to the car a fitter working on another car shouted over to my wife & I “thanks a lot - bye bye now - thank you” in an extremely sarcastic sneering manner.

 

Again as we were getting into the car he shouted the same comments again. We couldn’t believe what we had just heard & drove off.

 

Later completed Kwikfit’s webform with the above saga. Weeks passed with no-one taking the complaint on, I phoned their Area Manager Paul Taylor who was sympathetic and would investigate. Chased him up after 2 weeks - again said he would get back to me. Surprise surprise, after another 2 weeks no response.

 

What a mob.

 

Oh, and the puncture wasn’t even fixed properly - has been slowly deflating since.

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costs £15 for a tyre repair at my local National Tyres and the people are nice. If you thought it would be a tenner how much do you think people get paid? VAT would be £2 of that. No wonder they wanted shot of you, manners are a two way street.

 

My local independent tyre centre charges £6 for a puncture repair.

It takes them not a second longer than 10 minutes and you'll be out of there.

That equates to £36/hour which is a reasonable price (half of main dealer.

They're always super busy, no wonder with their prices.

Mind you, I've never seen them issue a receipt, so i guess there's no vat to pay...

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