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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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BA cancelled flight, booked via Tripsta


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Hi caggers,

I was caught in the BA fiasco last week and need some advice.

I booked the flight Heathrow - Madrid - Menorca via Tripsta travel agent.

To complicate things further, the booking was done on an Iberia flight operated by BA.

My understanding of the EU regulation is that I should claim directly from BA.

What do you think?

Second question is: Heathrow to Menorca is listed as 1375km so I would be in the lower bracket compensation 250 euro).

However if I consider my planned route, Heathrow -Madrid and then Madrid-Menorca, it piles up to almost 2000km and so the higher bracket compensation (400 euro).

Should I claim the higher compensation based on my route?

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Regards

 

Andy

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Yes - claim from BA. Fraid the distance is calculated by great circle first and last airport, on a through ticket. So less than 1500km.

 

Even if I deliberately booked a 2 leg flight to do shopping in Madrid?

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If you booked this as two separate tickets then you would be entitled to €250 per leg, provided each flight arrived at its respective destination more than three hours late. Did you?

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If you booked this as two separate tickets then you would be entitled to €250 per leg, provided each flight arrived at its respective destination more than three hours late. Did you?

 

No, I didn't.

You're right, I read the regulations and also about the German court case similar to mine, so I'll only be entitled to 250 eros.

Thanks for your input.

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  • 4 weeks later...

Hi guys, maybe I'm going mad, so please bear with an old man.

 

I booked a flight with the family via tripsta who issued tickets on an Iberia flight operated by British airways.

 

They had that system outage on 27/05 and we were caught right in the middle of it, so our flight from Heathrow terminal 5 was cancelled.

 

Only BA operates from terminal 5 and the terminal was shut on the day.

 

A BA rep gave us a leaflet explaining the situation and advising on how to claim compensation.

I put a claim through BA under the Regulation (EC) No 261/2004 of the European Parliament and of the Council (250 euro per person).

 

Today I received an email from them saying:

 

...your claim for compensation has been denied because British airways didn't operate flight BA0518 on 27/05/2017.

If you contact Iberia airlines they'll be able to consider your claim.

 

This is pure lies because that flight was operated by BA as stated on my ticket and only BA operates from terminal 5.

 

Also, because it was a BA problem, if the flight was operated by Iberia, I would have got to Spain on the day, right?

 

Am I correct in thinking that it doesn't matter where you get your ticket when making a claim for compensation under the EC 261/2004?

 

I am reading point (7) and (8) of this legislation which makes it clear that it is the air carrier responsibility to pay compensation and they can claim their shortfalls to a third party if they wish.

 

(7) In order to ensure the effective application of this Regulation, the obligations that it creates should rest with the operating air carrier who performs or intends to perform a flight, whether with owned aircraft, under dry or wet lease, or on any other basis.

 

(8) This Regulation should not restrict the rights of the operating air carrier to seek compensation from any person, including third parties, in accordance with the law applicable.

 

Is my next move a strong worded letter to BA urging to pay or a fresh claim to Iberia?

 

Just checked online at flight stats and it now says that the flight is operated by Iberia on behalf of BA, but on my original ticket it clearly states "Operated by British Airways".

 

Where do I stand?

 

Is my ticket receipt enough proof that BA was the air carrier?

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Thread moved to the appropriate forum...please continue to post here to your thread.

 

Regards

 

Andy

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My own opinion and nothing but my opinion the claim will be against the Airline who you booked and paid the ticket through.

 

It is that airline who you have a contract with, as in taking payment and who you claim against, not any third party carrier

 

Why not claim off your holiday insurance and let them deal with it??

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Because the travel insurance rightly said that they cannot pay out compensation claims under EC 461/2004.

 

The air carrier is responsible for such claims.

 

The legislation seems to be clear about the air carrier being the airline that actually operates the aircraft, BA in this case, that's why I claimed from them.

 

Now I suppose I have to start another claim with Iberia and they will probably say that they were not the air carrier for that flight.

 

At which point I will have to start a county court claim against BA and Iberia (which have merged some time ago, so they are sisters airlines) and let them fight responsibility in court.

 

My ticket says that the flight is operated by BA and we didn't fly because of their system outage, I don't see what Iberia has got to do with this.

 

Only BA flights were affected, so if my flight was operated by Iberia, they would have not cancelled the flight.

 

It took me 12 hours on the phone to reschedule because BA system was down and neither BA and Iberia could amend the flight.

 

Eventually I was re-booked on a Vueling flight by Iberia.

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Ok guys, I need your help please.

 

Iberia has officially replied to my compensation claim saying that the cancellation was due to BA system outage and I should claim from them.

 

They said that they do not hold past flight information so they can't say who operated my flight (really???)

 

As you know BA denied being the flight operator and blamed Iberia.

 

Next step is lba to Iberia and BA and if the don't pay up county court claim, correct?

 

Can I list two companies as co-defendant?

 

Thanks for your kind help

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You are being fobbed they are trying to pass the buck to BA but irrespective your contract is with Iberia.

 

Yes BA had that major malfunction (due to human error) with many flight either cancelled or disrupted.

 

Your claim is with Iberia not BA, it is up to Iberia to get there money back from BA not you.

 

Now what I would suggest before you go down the LBA route is the CAA as this way your are also highlighting an issue to them due to this BA outage and the carriers attitude to claims: https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/

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I really wouldn't bother with the CAA

- they claim to have no ability to force airlines to adhere to Regulation 261/04:

but as the UK's National Enforcement Body that is precisely what they should do (and don't).

 

Your claim, as you rightly say, is with the airline originally scheduled to operate your flight.

Whom you booked with is immaterial 261/04 claims.

From the flight number you give, that definitely sounds like a BA codeshare, so probably Iberia (you could try doing a dummy booking for that route/time to check)?

 

 

If it was Iberia, it is immaterial that the problem was BA's systems: the Regulation allows them to claim back from third parties if necessary, but their liability to you can't be shirked.

 

I agree you should send a letter before action giving them one last chance - and then start court action if they remain silly.

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Thanks for your input.

 

The flight is a codeshare BA518/IB3177 as you said.

 

Strange thing is that my original ticket emailed to me clearly says "Operated by British airways".

 

But when I try I dummy booking or flight stats it says operated by Iberia.

 

So should I forget British airways and just go after Iberia?

 

In reality I have no real evidence that they were operating that particular flight and surely they will not tell me, that's why i thought I name both of them in the possible court claim.

 

What do you think?

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We have the same issue with this flight.

 

BA are saying they were not the operator and to go to Iberia and claim compensation.

 

Iberia are saying they won't pay as it wasn't their fault.

 

i wouldn't mind but they are sister companies and they are refusing to talk to one another....

 

Had a long ding-dong dialog with BA and they say go to CEDR and raise a complaint about Iberia. Problem is that Iberia aren't covered under CEDR.

 

Is this going to take legal action to sort out?

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I've issued a lba to Iberia because it looks like they were the operator of that flight.

 

I pointed out in the lba that not only they are BA sister company, but as per EU 461/2007 they can request a refund from BA if they see fit.

 

I think they'll pay up before it gets to court because I can't see any way out for them.

 

Worse comes to worse and they provide proof that BA was the operator, I will sue BA and make them pay all the costs of taking Iberia to court because BA clearly said in writing that the flight was operated by Iberia.

 

I suggest everyone should do the same.

 

both are IAG company owned

 

Thanks!

Would an email to their ceo willie Walsh move things?

 

Unfortunately I can't access the email page on ceoemail. com, would some good soul check his email address for me?

Thanks

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Unfortunately I can't access the email page on ceoemail. com, would some good soul check his email address for me?

 

International Airlines Group

 

Mr Willie Walsh Chief Executive

 

Email [email protected]

 

Telephone 020 8564 2800

Switchboard 020 8564 2800

Website http://www.iairgroup.com

 

Postal Address 2 World Business Centre Heathrow, Newall Road, Hounslow, TW6 2SF

 

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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BA refused my claim - said it was Iberia's fault.

Iberia refused claim - say its BA's fault.

 

BA advised to go to CDER - Iberia aren't covered under CEDR.

Went to CAA they said go through CDER. Aggghhhhh....

 

Can't even contact Iberia - they only speak Spanish or reply in bizarre email replies...

 

Is legal action the only real route here......?

 

 

 

 

 

I am not in aloop of nonsense

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