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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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More Northwest Mini Centre Glossop....


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I know Chris very well and have done for many years.

Sadly it seems I'm another one of his victims.

 

I paid Chris £600 upfront in January this year to repaint my mk 4 golf anniversary.

He stated that as the body shop side of his business was quiet over winter he could do mine between other jobs and it would be done in 3-4 weeks from then.

 

Nearly 6 months later and I'm still waiting.

The car is sat in the same place I parked it back in January.

 

Last month (April) I had a talk with him and told him I wanted the car and cash back and that i would get the work done elsewhere.

 

He promised to crack on with it and days later the bumpers, lights etc were removed,

now we are back to square one with my car sat rotting away.

It's been there that long there's 3mm of tree sap caked on the car.

Chris avoids replying to my texts.

 

I've been told by a very good friend of Chris's that he has over 40 cars waiting for extensive restoration work

the majority of customers having paid upfront all to lavish Chris's lifestyle.

 

His friend admitted he doubted any of the cars would ever get done and that it was only a matter of time before he 'Did a flit' back to his belovied Cornwall.

 

His working week consists of 3 days now.

Tuesday, Wednesday and Thursday.

On Thursday evening he travels down to Cornwall returning Tuesday.

 

He's well aware of the comments on this forum and reckons most is liable and that he's tried several times to get it taken down but to no avail.

 

Posts claiming people have served court papers on him are also false according to him with most of the negative comments coming from a disgruntled ex member of staff that was sacked - the guy lives in fairy land.

 

I don't know how the guy has the brass neck to continue taking money off people.

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  • 4 weeks later...

Yes he's still trading apparently.

Two of his customers had their cars recovered yesterday (Monday 26th) by recovery companies. Chris was no where to be seen and left it all to his business partner who looked embarrassed by the whole thing and claimed he works independantly of Chris - personally I think this is rubbish but hey ho.

There's rumours locally he's about to do a flit so act quickly !

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  • 2 weeks later...

I have copies of court papers which were issued against him.

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  • 2 months later...

Just a quick update.

 

Chris told me last week he didn't have the cash or means to finish my car and that I was welcome to pick up when I wanted too but as he had 'prepped' the car for paint, removed the bumpers, lights etc he was keeping the cash as he had technically started the work.

 

I've been told tonight that he's been caught by one of his angry customers trying to do a flit with his toolbox and some of his equipment strapped to his trailer all hooked up to his discovery.

 

The trailer/equipment have been seized by the customer until his car and cash are returned.

 

We went up tonight mainly to weigh up my Golf but there's still lots of vehicles -mainly minis in his rear yard.

 

His workshop is apparently empty with all ramps and equipment gone.

 

Can I suggest if you have vehicles still there you arrange to collect them asap.

I would imagine the unit will be quickly re-let.

 

There's a lot of very angry people locally who he owes money too including me!

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I am just gathering everything I have to go to a solicitor on Monday, I have pictures from 2014 just before Chris picked up my mini and it is in better condition then, than it does now (3years and £2k later)

 

How have you got on regarding the solicitor?? I am keen to take action but just wonder if there's any point for a £600 debt. I have no paperwork it was a verbal agreement but I do have texts where he's told me to bring the car and money down on a certain day and he will crack on with it.

 

Interestingly a local company he owes money too is taking him individually to court and not the business as they reckon they have a better chance of getting the money back.

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Interestingly a local company he owes money too is taking him individually to court and not the business as they reckon they have a better chance of getting the money back.

 

If the company is insolvent ; it doesn't matter if you have a cast-iron case, and obtain judgment, as there is nothing to enforce against.

The hurdle they will face is in showing that he (the individual) is liable instead of the company - they may be willing to say "we'd win against the company but it'd do us no good, so we'll chance our arm against the individual" - it depends on their circumstances (they might, for example, have had a personal guarantee given, making the individual liable).

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if liquidators are going in Monday there's no point me taking him to the small claims court?

 

I just wonder given that 9 months after dropping my car off in a driveable state for a paint job it now looks like it's out of a scrap yard and will need trailerling away could i not try and go down the criminal road and have him done for fraud and criminal damage??

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So basically if liquidators are going in Monday there's no point me taking him to the small claims court?

 

As a general guide, I'd suggest a potential litigant ask themselves (if self-represented) or their legal advisor 2 questions:

a) what are my chances of obtaining a judgment, and

b) If I obtain a judgment, can I enforce it (else it becomes a hollow victory).

 

I just wonder given that 9 months after dropping my car off in a driveable state for a paint job it now looks like it's out of a scrap yard and will need trailerling away could i not try and go down the criminal road and have him done for fraud and criminal damage??

 

Fraud by false representation : you'd have to show he knowingly gave a false representation (that exposed you to a risk of loss, etc. etc. ).

Companies fail all the time, that doesn't mean it is fraud, and the level of proof for a criminal conviction is "beyond reasonable doubt" ..... so a criminal case is a possibility, but likely wouldn't happen unless there was felt to be a realistic prospect of a conviction.

 

Criminal damage?.

http://www.legislation.gov.uk/ukpga/1971/48/section/1

"A person who without lawful excuse destroys or damages any property belonging to another intending to destroy or damage any such property or being reckless as to whether any such property would be destroyed or damaged shall be guilty of an offence."

 

So he could claim that acts in preparation for improvements aren't damage....... (I'm not saying a court would agree, but he might claim it!), or that he had "lawful excuse"

 

http://www.legislation.gov.uk/ukpga/1971/48/section/5

"if at the time of the act or acts alleged to constitute the offence he believed that the person or persons whom he believed to be entitled to consent to the destruction of or damage to the property in question had so consented, or would have so consented to it if he or they had known of the destruction or damage and its circumstances;"

 

You agreed he could work on the car?.

If I need an extension building, and know that the builder will have to take down a wall, then the taking down of the wall isn't criminal damage : at the time of the damage the builder believes I'm entitled to consent and that I consent.

If the builder then goes insolvent and doesn't build my extension, that doesn't make it criminal damage, as the statute refers to "the time of the act".

 

What did you think he'll say he believed at the time of the act?

 

Again, to avoid a successful prosecution (or prosecution at all, as the CPS wont proceed unless there is a realistic prospect of success), all he need do is introduce "reasonable doubt"

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Latest update - chris has gone AWOL. Steve and Mark have taken over workshop and want all cars gone by end September. Derbyshire police very interested in this case as below. Lots of people have been defrauded.

 

People affected need to ring 101... press # for alternative station and say Derbyshire. Then get through to that constabulary (if you are not from round there).

 

You can quote this incident number and it will make a bigger case. If you can get in to make a statement then great!

 

Ex-employees / customers alike!

 

EDIT: CASE NUMBER 797250917

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