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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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GWR - Miss leading ticket information


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Hi all

 

I booked a ticket via the GWR website several months ago.

 

At the time of booking,

I specified my outward journey but not my return.

I purchased a ticket based on a journey that satisfied my outward requirements and that told me simply "Return journey: by 26 Jun 2017".

I received an email confirmation stating the same.

 

A few days ago I rang to book seats on the journeys

only to be told that I couldn't travel on the mid day journey back that I wanted on the ticket that I had bought (a super off peak) but would need to either wait a further 4 hours before I could get the first train that met the ticket criteria or pay a further £50 to do so (almost as much as my original ticket).

I was also told that if I did this on the day on the train, it would cost me £80 to quote "rectify my mistake".

 

I asked why was I not told at the time of booking that I would be limited to certain trains for my return journey and was told

"did I tick the terms and conditions box at the end of the transaction - because that explains the ticket types"

 

I find this HIGHLY miss leading and a near deliberate attempt to con travellers into having to pay more for their journeys when finding themselves on a train they apparently should not be travelling on.

 

I also asked if the difference in fair would have been cheaper had I paid the difference at the time and (due to my only finding this out a week before travel) was told it would have been significantly cheaper.

 

Anyone else feel this is miss leading too?

I would really like to complain about this practise to the highest I can - who should I send it too?

 

Thanks

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Whenever I've booked tickets online, I've seen a variety of prices, along with a description of the ticket type, even if the details of what that type means aren't stated in flashing neon.

 

When you booked, did you see "Advance", "Anytime", and "off-peak" as well as "Super off-peak"?.

Did you think "Hey, an Anytime ticket seems much more expensive"?

"Off-peak ; that is cheaper, maybe it'll be restricted to off-peak"

"Super off-peak, even cheaper than off-peak.... I wonder why?"

 

http://www.nationalrail.co.uk/times_fares/ticket_types/46590.aspx

 

If you want to travel at peak times, with maximum flexibility as to trains ; you'll need to pay for an Anytime ticket.

If you want to travel at peak times but with a cheaper fare, look at 'Advance' fares (but you'll find they are valid for the booked service only, you won't be able to use it for an earlier service, and if you miss the booked train you will be ticketless).

 

With a week to go, look at getting a refund on your Super off-peak, and consider an off-peak (if that fits with your plans better), or if you must travel peak times, Advance fares.

 

I've found Virgin Trains' site to be best at giving the range of tickets (and their prices), when both outward and return trains are entered. Their app allows you to easily see what return trains the ticket type you have chosen is valid for, so you can see what return trains are allowed / dis-allowed.

 

Want an 'e-ticket'?. Try the website /app for the TOC (e.g. GWR) you'll be traveling on first. If it gives you the info you need, great. If not, use the Virgin app / site to find the right ticket and then buy it from the other TOC....

 

Going on to GWR's website, when I select a Super off-peak ticket, there is the 'i in a circle' information icon. Clicking on it:

"Super Off-Peak Return

Via Any Permitted Route

Ticket Description:

 

Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of day, days of the week or on a specific route."

 

Clicking on the potential return train times shows which trains are allowed / not allowed.

Super off-peak (unsurprisingly) is much more restricted than off-peak.

 

Check and see if an offer peak ticket (26% more expensive than a super off-peak for the example I tried, Plymouth to Paddington return) is an option for you.

(For that example, the latest afternoon train departs14;07, and the earliest evening train departs 19.03 for trains allowable for Super off-peak, some 5 hours of 'embargo' while for 'off-peak' the latest afternoon train departs16.36, and the earliest evening train departs 18.03, leaving only 1 1/2 hours peak time not permitted, and only the 17.03 service not allowed).

 

For that example (Plymouth / Paddington), traveling out super off-peak single, and back with an advance ticket might be an option.

£55 outward, and between £37 and £126 advance for the return (£126 for the peak 17.03 train, but £37 for the 18.35 ....).

£92 for both if you go for the 18.35 return is even cheaper than the Super off-peak return!.

 

I can't see that you have been misled, and doubt a complaint will get you very far.

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If there are restrictions on a journey with GWR these are normally printed on the tickets. It might say that journeys via x station are excluded or ticket only covers journeys via x station. So if you tried to book seats on a train that stops at an excluded station or does not stop at the required station, then the ticket is not valid for the particular train.

 

It is complicated, but it is the way train companies try to restrict the route you can use the ticket for. It requires you to check the route of the train and what stations it stops at to see if your ticket is ok or not.

 

And people try to engineer cheaper tickets on one route and then use it on another. For example, it is far cheaper to buy a ticket from say Bristol to London via Gloucester than it is to just buy a ticket from Bristol to London but not via Gloucester. The train lines are split, with one route offering a faster route to destination and companies charge more for faster journeys.

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I can see your points however to me the info button simply stating "You may be required to travel at specific times of day, days of the week or on a specific route." does not really tell me much (ie what times/routes) and as I hadn't yet collected the tickets I couldn't see if they said anything. My point is that it should be made clearer I guess

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It is up to you to check. I have been in this situation a number of times. I had an argument with a guard on a train, as i had boarded a train using a cheaper ticket that was excluded. I had to pay the extra required. At another station, i had to wait over a hour for a another train.

 

What GWR will say is that if in doubt you should ask before boarding.

We could do with some help from you.

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What GWR will say is that if in doubt you should ask before boarding.

 

And that is what I feel is miss leading - all I got was an email confirmation stating "Return journey: by 26 Jun 2017" - if this had said something along the lines of "Return journey: by 26 Jun 2017, subject to ticket restrictions, please check that your intended return journey is covered by this ticket" then I would have done just that..

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You bought the ticket (and accepted the conditions) before you received the confirmation email.

How can you be misled (into buying the wrong ticket, if that is what you are claiming) by a confirmation that you only receive after purchase?.....

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So nobody else feels that the train companies make buying a ticket over complicated and don't go far enough at the time of purchase to explain what ticket you are actually buying and what the restrictions of it are? I would be amazed if that were the case frankly

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But experience tells most people that some tickets cannot be used on some services.

 

As an interesting point, i found searching recently that GWR allowed a cheap ticket to be used on a very early morning sevice, but then the same ticket type could not be used until after 9am. I presume on the route that very few wanted to travel at 6.20 am, but services between 7am and 9am at peak commutting time were very busy.

 

Before i travel i go to Trainline and put in the journey i am making to see when the ticket i purchased can be used. Yes sometimes at time of purchase it does not list what exact services it cannot be used on. Passengers have to check. Not great customer service, but that is the way they operate.

We could do with some help from you.

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Did you really think "Super off-peak" wouldn't have ANY restrictions?

What did you do to check on any restrictions (like click the info icon, google "super off peak" or "GWR super off peak")?

 

https://www.gwr.com/plan-journey/tickets-railcards-and-season-tickets/ticket-types

 

and with a few minutes effort:

https://www.gwr.com/~/media/gwr/pdfs/your-journey/journey-information/gw150828-travelling-with-gwr.pdf?la=en

Which gives the restriction times for outbound and return trains for all of their services ....

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its been this way for many many years

and with all rail companies on such tickets

 

 

if you don't read the T&C's sadly that's your problem

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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