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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
    • Please post up their letter so we understand what they've asked. You need to cover up your name and address and their reference number. HB
    • Hello,  I received the standard letter.  I don't understand No. 3: If this is in relation to a ticket irregularity, then if you were unable to produce a pass because you did not have it with you or if your pass was withdrawn because you were unable to produce a valid photocard to accompany it, please enclose a photocopy of the pass/photocard with your reply. Question: do i enclose my photocard? my partner's freedom pass was confiscated.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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mistake on insurance, can I appeal?


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I was caught speeding in a 30mph and pulled over for checks, when the officer checked my insurance he said it was coming up as only my partners name on the insurance. To cut a long story short, the insurance company had made a mistake on the policy, I have never driven without insurance in all my years of holding my licence. I was sent a plea form through which I filled out online including mitigating circumstances. My fine came through the post a week or so later with 8 points and a £1000 fine (without the speeding included) is this common for a first offence with mitigating circumstances? I have since contacted the magistrates who claim they hadn't received my plea.Can I appeal the fine and points?

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I was caught speeding in a 30mph and pulled over for checks, when the officer checked my insurance he said it was coming up as only my partners name on the insurance. To cut a long story short, the insurance company had made a mistake on the policy, I have never driven without insurance in all my years of holding my licence. I was sent a plea form through which I filled out online including mitigating circumstances. My fine came through the post a week or so later with 8 points and a £1000 fine (without the speeding included) is this common for a first offence with mitigating circumstances? I have since contacted the magistrates who claim they hadn't received my plea.Can I appeal the fine and points?

 

Tell us more about the not having insurance / " I have never driven without insurance in all my years of holding my licence".

 

Did you or did you not hold insurance (even if it was "I didn't hold insurance, but that was due to the insurance company's error")?

 

If you didn't hold insurance, but only due to the insurance company's error, what was their error, and have they accepted it was their mistake (where they should then provide proof of cover... and thus no offence was committed, allowing an appeal or request for the magistrates to re-open the case)

 

Since your plea was guilty, then you can't appeal the conviction, only the sentence (and the starting point for a lower culpability, lower harm offence would be 6-8 points and a Band C fine ......).

Of course, if you got the magistrates to re-examine the case and were found not guilty, then no fine or points would then follow........

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Since your plea was guilty, then you can't appeal the conviction, only the sentence (and the starting point for a lower culpability, lower harm offence would be 6-8 points and a Band C fine ......).

Of course, if you got the magistrates to re-examine the case and were found not guilty, then no fine or points would then follow........

 

Did they enter your plea as guilty or not guilty?.

If they entered your plea as guilty, then you can't appeal, only ask the Magistrates to re-open the case ... but you say

 

I have since contacted the magistrates who claim they hadn't received my plea.Can I appeal the fine and points?

 

If they entered your plea as not guilty, then you can appeal to the Crown Court, and if your insurers now provide you with proof of cover for the time / date of the alleged offence, you should have an absolute defence.

 

The advantage of the latter is that a request to the magistrates to re-open the case is discretionary only ; a Crown Court appeal is a more certain way forward IF it is available to you.

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Your partner needs to find out from Insurers why your name is not included on Insurance. If a mistake has been made, then the Insurers can provide evidence that you were Insured to drive at the time and you can approach the court.

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I presume they entered my plea as guilty as they state they never received my online form. I thought this was quite a high fine and amount of points considering the circumstances. I was under the impression that I was insured, and so was he, my partner is the main policy holder and I am insured along side him, we only changed the insurance company 20 days before I was pulled over. We were given a quote online through the comparison website that we always use and were unable to complete the payment online so my partner called Halifax with the reference number and payment details, all the lady asked is was everything to stay the same as the form. They claim that they did not receive my details from the comparison website. he is insured though. I have had to contact the ombudsman as they won't provide a letter of indemnity, the ombudsman say they have mis-sold the insurance, I still think but my partner still should have checked the policy though.

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I presume they entered my plea as guilty as they state they never received my online form.

 

No. If they never received anything then they would have assumed a not guilty plea, but found you guilty in your absence.

 

I thought this was quite a high fine and amount of points considering the circumstances. I was under the impression that I was insured, and so was he, my partner is the main policy holder and I am insured along side him, we only changed the insurance company 20 days before I was pulled over. We were given a quote online through the comparison website that we always use and were unable to complete the payment online so my partner called Halifax with the reference number and payment details, all the lady asked is was everything to stay the same as the form. They claim that they did not receive my details from the comparison website. he is insured though. I have had to contact the ombudsman as they won't provide a letter of indemnity, the ombudsman say they have mis-sold the insurance, I still think but my partner still should have checked the policy though.

 

Did they provide an email confirmation / cover note / policy documents?. If so, you should have asked to see the email / policy / cover documents to confirm.You should ahve had something 20 days after taking out the policy ....

 

A finding that they mis-sold the insurance won't guarantee that they'll backdate cover (although they may....), and without backdated cover I don't see that that you'd be able to get the conviction reversed, only a lesser penalty.

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Since you appear to accept your guilt but were sentenced following being found guilty in your absence (because your plea was not received) you should apply to the court to re-open your case and re-hear the matter, taking account of your guilty plea. Section 142 of the Magistrates’ Court Act, 1980, allows this:

 

142 Power of magistrates’ court to re-open cases to rectify mistakes etc.

 

A magistrates’ court may vary or rescind a sentence or other order imposed or made by it when dealing with an offender if it appears to the court to be in the interests of justice to do so and it is hereby declared that this power extends to replacing a sentence or order which for any reason appears to be invalid by another which the court has power to impose or make.

 

You should then be sentenced in accordance with the guidelines. This will be a fine of a week’s net income (reduced from one and a half weeks for your guilty plea), £85 costs, a surcharge of 10% of the fine and six penalty points. (I don’t know why you got eight as there seem to be no aggravating circumstances).

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