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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Argos laptop.


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Hi everyone,...back after a long time !....

 

My son bought a laptop from Argos fourteen months ago,

last week it would not boot up

 

we took it to Curry's who said they suspected the hard drive was shot.

I paid the initial £60 and it was sent to Knowhow for repair...another £127.

 

When I spoke to the tech' at Knowhow he said that the fault had not been caused by misuse and it was in otherwise exc' cond'.

 

He suggested that I contacted Argos and claimed back our costs under the " sale of goods act ",

 

he said that we had every right to expect this item to last longer than fourteen months

, it had not been damaged by dropping nor had it been hacked.

 

Can anyone advise me on what action I can take...

..thanks.

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Have Knowhow provided a full report on this that you can send to Argos with details of the costs incurred ?

 

Generally speaking in these situations you always have to contact the retailer you bought the item from first, to give them the opportunity of resolve the faults you had experienced.

 

You have denied them this opportunity by taking it to Currys.

Argos might therefore say this to you,

 

so you need full details from Knowhow in a report,

so they can see why the repair by Knowhow was needed.

 

I would also ask Knowhow for the faulty hard drive taken out to be sent back to you,

just in case Argos say they want to have it inspected.

We could do with some help from you.

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Hi Uncle.......The tech' at Knowhow was very helpful and said that they would send a full report of repairs along with laptop when it was returned to PC World, hopefully this will be today or tomorrow. I have the receipt for initial £60 and of course I'll have the final bill. Right now I'll phone them and ask that they also send back the hard drive.

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Thread moved to appropriate Forum.

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Help keep it up and active, helping people like you.

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???

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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IF ANYTHING YOU SHOWED US KNOWHOW NOT worth a penny

 

.they should not have touched it let alone charged you.

 

a hard drive wont cost that much and anyone who tampers with your laptop while under warranty is not worth a carrot and tell you they cannot touch it.

 

tell knowhow you want your money back (and currys).

 

take the laptop back to argos and have it mended under warranty.

 

changing a hard drive is nothing

£60 is way to much.

 

a new hard drive wont cost that much and you can fit it yourself in no time.

 

(i am saying this hoping laptop is still under warranty?)

 

if it is knowhow and currys are taking you for a ride.

if it is not you could fix it yourself and currys should have told you so only being hard drive.

 

£220 plus for a laptop repair means one amazing laptop

 

.i hate these people taking all they can get.

 

even with no warranty a simple hard drive replacement cost you £40-£50

 

i reckon.currys being wrong in diagnoses maybe with more problems?

 

£187 no way.

 

no wonder these people never add up to much.

 

HOPE YOU DONT MIND ME POSTING THAT IS RATHER )$%^*&(*)!"$£$^&(&*_.

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Warranties are worthless

They don't remove your statutory rights under cra.

 

Take it to Argos

And use the knowhow data as a report the fee will be refunded

You needed to get a fault report anyway as its your responsibility out side of 6 MTS old

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm picking the laptop up today, Knowhow said they would enclose full report of repairs..as for the old hard drive they said a request has been made to return it to store, but strangely enough they said seemed unsure whether they would be able to return the hard drive.

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I've collected the laptop and Knowhow have returned the old hard drive which they have described the issue as being caused by " a faulty hard drive ".

 

 

My next step is to contact Argos regarding claiming back cost of repair/replacement.

 

 

In the event of them knocking me back is there anything that I can quote from the " sale of goods act ".

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no CRA

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you don't need a letter

you are going in person.

 

 

read the CRA.

 

 

good and fit for purpose

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm sorry I don't understand.

 

The laptop was ordered over the phone and delivered by courier,

 

do you mean that I should go to an Argos store with my claim,

I'm quite happy to do that

but what do I say when the store manager tells me that the item was out of guarantee when the fault occurred.

 

I looked at the CRA (fit for purpose) but which part specifically supports my claim.

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Think you will find that Argos have a centralised customer service centre that deals with such claims and you have to phone them in the first instance.

 

They will log your claim and explain the process.

It is then a case of sending in the Knowhow report to them with a copy of the receipt confirming cost of repair.

 

Argos stores might have a customer service desk for such issues and they will just send off your information for you.

 

They won't handle issuing any refund for the repair.

So you might as well just call their helpline.

 

Your point in regard to CRA is that the item should not have any faults within reasonable lifetime of the product i.e the hard drive should not fail within 14 months.

We could do with some help from you.

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Warranties/guarantees are nothing to do with it

And do not replace or negate your statutory rights under cra

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Where to start ?.

 

I phoned Argos and explained the situation,

they took the details and said that I would have to take the hard drive to a third party to have it inspected,

they would not accept just Knowhow's finding alone,

that I would have to find a VAT registered company.

.."one that had no financial interest in the matter" ??.

and see what they decided.

 

I tried three computer repair shops but each said that as they do not have the volume of business they would have to alter their price structure.

 

One suggested that I contact Trading Standards, which I did.

I spoke to a woman with a very loud dictatorial voice who during the rather one sided conversation said at least a half dozen times that I should have gone to the trader first.

 

I tried explaining that as the laptop was out of guarantee

I did not think I would have any joy with them,

 

I also asked her why such a large company as PC World would have anything to gain by giving a false finding,

 

but she kept banging on about going to the trader first and asked me if I had the number for the Financial Ombudsman.

 

I also asked Argos why they would not accept Knowhow's finding and that going to another company to have it re-examined would only serve to push up the final cost,

 

but he repeated that it needed to be examined by a "neutral" company.

 

I dearly wished that I could have reached down the phone line and grabbed that loud woman, It was like listening to a party political broadcast.

 

Does anybody know what my next step should be.

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Have you tried diagnostics on the HDD using a USB caddy and another PC?

 

For £10 you can buy one

And if the drive is trucked

A new one is cheap too

 

All you would then need is a copy of your windows version

And that's free online using your key label on the lappy

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Where to start ?. I phoned Argos and explained the situation, they took the details and said that I would have to take the hard drive to a third party to have it inspected, they would not accept just Knowhow's finding alone, that I would have to find a VAT registered company..."one that had no financial interest in the matter" ??. and see what they decided. I tried three computer repair shops but each said that as they do not have the volume of business they would have to alter their price structure. One suggested that I contact Trading Standards, which I did. I spoke to a woman with a very loud dictatorial voice who during the rather one sided conversation said at least a half dozen times that I should have gone to the trader first. I tried explaining that as the laptop was out of guarantee I did not think I would have any joy with them, I also asked her why such a large company as PC World would have anything to gain by giving a false finding, but she kept banging on about going to the trader first and asked me if I had the number for the Financial Ombudsman.

I also asked Argos why they would not accept Knowhow's finding and that going to another company to have it re-examined would only serve to push up the final cost, but he repeated that it needed to be examined by a "neutral" company. I dearly wished that I could have reached down the phone line and grabbed that loud woman, It was like listening to a party political broadcast. Does anybody know what my next step should be.

 

I did warn you of this possibility.

 

I think you should now send to Argos head office a letter before action advising that you will issue a court claim, if they do refund you the cost of the replacement hard drive and cost of the report from Knowhow within 21 days. Enclose a copy of the Knowhow report and receipt for the hard drive.

 

Within the letter refer to the conversation with Argos customer services where they asked for another report from an independent source and advise that the majority of such independent assessment providers also sell and install new hard drives. Point out to them, that they are inadvertently calling into question the integrity of Knowhow and that this shows a lack of professional etiquette by Argos staff.

 

I think Argos will decide to just pay you and not fight this is court. But if they don't pay you, you will have to follow through and issue the court claim.

We could do with some help from you.

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I've already had laptop repaired by Knowhow (PC World).

 

 

They have replaced the faulty hard drive which I have in my possession (boldly marked "faulty part").

 

 

Argos say that I must go to another IT shop and have the faulty hard drive tested again just to verify that the repair was genuine.

 

 

As if I'm in a conspiracy with PC World...they really need my £187 !!.

 

I will write to Argos tomorrow.

 

 

Do you think that an email to Sebastian James relating to Argos' "inadvertent" reference to PC Worlds integrity might also help.

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I've already had laptop repaired by Knowhow (PC World). They have replaced the faulty hard drive which I have in my possession (boldly marked "faulty part"). Argos say that I must go to another IT shop and have the faulty hard drive tested again just to verify that the repair was genuine. As if I'm in a conspiracy with PC World...they really need my £187 !!.

 

Yep, we know that. Send the letter as suggested.

 

There are independent electrical assessment places which Insurers use and you can probably send the hard drive to them. They have a testing rig, where they don't need the hard drive connected to your laptop. But the cost of you getting this done is not worth it. If it confirms the hard drive failed and cannot be repaired, all Argos will refund you is the cost of the hard drive replacement they would expect themselves and this new independent report.

 

I would send the letter to Argos and see how they respond. I can't see how Knowhow should be dismissed. Yes they are part of Currys, but i don't think they would falsely claim a hard drive was broken just to obtain a sale of a new hard drive. They would get found out, if there was another inspection.

 

Nb. As a thought, you could check local high streets for Computer repair shops, but if they sell hard drives, then it is no different to Knowhow, so what is the point in that.

We could do with some help from you.

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I will write to Argos tomorrow. Do you think that an email to Sebastian James relating to Argos' "inadvertent" reference to PC Worlds integrity might also help.

 

Knowhow probably would not be bothered.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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