Jump to content


  • Tweets

  • Posts

    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Problem with Uber Driver


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2564 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello folks,

 

Apologies in advance if this is the wrong sub forum for this. Please move if it's in the wrong place.

 

This evening I hired an Uber after seeing a film in a local Cinema. The App advised me a driver was 20 minutes away, which was plenty of time to grab a takeaway to eat when I got home. The driver accepted the job and knowing the takeaway takes 9 minutes to process my order thought it would work out perfectly.

 

20 minutes came and went and then I had a phone call from the driver telling me he was not willing to do the job as he wanted to go back to the city he was based and was "not prepared to do the job if he had to drive 10 minutes in the opposite direction for a 7.00 Fare"

 

Whilst I can understand the business sense in that having run my own IT Business in the past, I was left at a loss as to why he took the job to begin with and then choose to wait 20 minutes until telling me he wasn't prepared to do it. If he didn't want to do the job he should not have taken it to begin with OR told me straight away!

 

On the phone the driver was incredibly rude and I did try and say he made an commitment and he needed to honor the journey. just like if I buy a train ticket, the rail company must get me to the destination on said ticket. However the driver was having absolutely none of it and hung up without an apology.

 

After much frustration with the App an Uber appeared from nearby and collected me but this was some 40 minutes later and by which time my food was completely cold. As I did not have a plastic knife and folk I couldn't eat my food while waiting.

 

Needless to say I am disappointed with having to wait nearly an hour for a 2 mile journey, and getting a cold meal and wish to make a complaint so the driver is educated not to take jobs he's not prepared to do. I also would like my account set so I don't get that driver again.

 

However I'm struggling to find where to start with a complaint as Uber's complaints procedure seems very unclear to me. I've found a place to "Report a Serious Incident" however I wouldn't deem my issue to be serious compared to an accident in their vehicles or worse...

 

Ideally I'd like a refund for the journey and compensation for my cold meal which amounts to 5.89 and 8.95 retrospectively. Do you think this is reasonable and where do you advise I should start please?

 

I want to be clear I'm not after masses of compensation. However as someone who cannot drive due to disability, It is extremely frustrating to have to rely on services such as Uber or local Taxi companies who are not prepared to honor their commitments.

 

Could anyone advise me what they think would be reasonable, give then above situation and circumstances?

 

Thanks,

 

Shark :)

This is how I spend most of my life :ranger:

Link to post
Share on other sites

Unfortunately you'll have to follow uber complaint procedure.

I bet that they have something in their t&c about not being responsible for drivers not turning up.

In fact, uber drivers are self employed as far as I know.

Next time use a local mini cab company.

The controller will get you a driver who will definitely do the job instead of think about it and then leave you stranded.

Link to post
Share on other sites

In fact the employment status of Uber drivers is in question at the moment, although it won't help you right now - arguing with the company is going to take more effort than I suspect it is worth. As someone who is also disabled (although I can drive there are sometimes reasons why it isn't practical or possible), I second the suggestion that you use a local company. Although only am occasional customer, my local company remember who I am, and on the one occasion when I screwed up (not them) by forgetting that my hospital appointment whilst I was unable to drive fell on Eid - when our taxi services nigh on close totally - they made sure that I got a driver in time by chasing someone out who wasn't even working just to do one job!

Link to post
Share on other sites

I've made a complaint with Uber and requested a copy of their complaints procedure. They have refused to provide it thus far claiming it's an internal policy document and cannot disclose.

 

With regards to my request for compensation for delay and cold meal. They have written this and I quote verbatim:

 

We appreciate that you have asked for compensation, however, rather than offer good will gestures, we would reassure riders that we are doing everything to prevent such instances from occurring in the future. We do understand that this is probably not the answer you would have liked so we do apologise for any inconvenience caused.

 

Now I don't know about anyone else... But that says it all really... This has (for me anyway) done the exact opposite and made me feel like they've brushed the complaint to one side.

 

I agree it's probably more effort than it's worth. But I want to continue this through on the principle that if I was a customer who failed to turn up, they would no doubt charge me a cancellation fee or some other form of admin fee. So should the customer be paid compensation for a no show? I think that's fair and i'm not asking for 100s of pounds.

 

So should I complain to Passenger Focus or Trading Standards?

 

Using a local company is indeed an option however I try and avoid this as they are just as unreliable and their controller is irritatingly unhelpful. Not to mention they are also 3x times the price of an Uber after 22:30. But there is that saying of "You get what you pay for"

 

The town I used to live in (having only very recently just moved) has an excellent company who always went out of their way to accommodate. Had I have known what the local company here was like, I almost certainly would have reconsidered another town.

This is how I spend most of my life :ranger:

Link to post
Share on other sites

Hi Honeybee,

 

I wanted Uber to cover my costs of a wasted takeaway meal after leaving me stranded for 1 hour and to offer the cost of the Uber that eventually picked me up. I'm happy to accept the hit of the £5.89 fare as I'd have paid that anyway. However having a takeout meal that I then had to throw away just seems like a sour deal to me. That amounted to £8.95.

 

I'd feel much more like that took this seriously than just being palmed off with a template email.

 

NS.

 

*editted to add, I'd also like Uber to blacklist this driver from my account so I don't have my jobs allocated to him in the future.

This is how I spend most of my life :ranger:

Link to post
Share on other sites

Hi Honeybee,

 

I wanted Uber to cover my costs of a wasted takeaway meal after leaving me stranded for 1 hour and to offer the cost of the Uber that eventually picked me up. I'm happy to accept the hit of the £5.89 fare as I'd have paid that anyway. However having a takeout meal that I then had to throw away just seems like a sour deal to me. That amounted to £8.95.

 

I'd feel much more like that took this seriously than just being palmed off with a template email.

 

NS.

 

*editted to add, I'd also like Uber to blacklist this driver from my account so I don't have my jobs allocated to him in the future.

 

So after this experience you will still use uber.

Doesn't make sense.

They left you stranded and you wanna give them more business???

Local minicab companies are easily found on google and surely they don't charge more than uber.

Link to post
Share on other sites

Sadly where I live they do charge more than an Uber after 22:30 - The journey home costs around £6.00 with an Uber and a local firm charge at least £11.00 and on 2 - 3 occasions the drivers have tried (and failed) to overcharge.

 

Not to mention there is only 1 large firm open in the evening here and their controller is useless and has caused me to miss 3 trains this month alone. That said on 2 occasions where I had a booked train only ticket they did reimburse me the cost of the rail fare.

 

There is another company who are very helpful but they don't open in the evening on Friday and Saturday and all day Monday. I've started using this firm when I can and I always get the same driver which helps.

 

With regards to Uber. I don't particularly want to give them my business at all after this. Infact I'm dead against it. However I do need to make the best of a bad situation.

 

In their last email they've told me I've reached the highest level of customer support and invited me to commence legal proceedings if I'm unhappy with the outcome.

 

That said their most recent email really does say it all. They can charge us a cancellation fee if we don't turn up. However when they don't turn up it's tough luck...

 

I'll probably have a rant to their CEO and Trading Standards. I also paid via PayPal so I am tempted to chargeback the amount paid for that journey and see what happens.

 

I can see your viewpoint that it's bizarre that I would use Uber again after this experience and I do honestly question myself for considering it. However there is a certain airline and railway company who's names I won't mention who have left me in even worse situations. To this day I continue to use both as I don't have a choice if I need to get to the areas they serve.

This is how I spend most of my life :ranger:

Link to post
Share on other sites

Just a quick follow up. After sending an email to the Chief Executive I received a phone call from Uber. They have agreed the situation was a poor experience and that it should never have happened. They also agreed that if the situation was the other way around I would be liable for cancellation fees and that was unacceptable.

 

They have refunded the £5.89 journey fee for the journey and are following up with an internal investigation to see if they can refund the £8.95

 

Whilst not 100% what I was after, I feel this goes a considerable way to resolving the issue to satisfaction.

This is how I spend most of my life :ranger:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...