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    • I have received a PCN from Euro Car Parks for MFG - Esso Cobham - Gravesend. I was completely unaware that there was any such limit for parking and always considered this to be a service station. I stopped there to use the toilet, have a coffee and made a couple of work calls. I have read the previous topics on this location which suggest I can ignore this and ECP will not take legal action. The one possible complication is that the vehicle is leased by my employer so I do not want to involve them with the associated reminders and threatening letters. The PCN was first issued to the leasing company Arval who have notified ECP of the hiring company. I have attached a copy of the PCN Notice to Hirer with details removed as per instructions. What options do I have or should I just pay the PCN promptly at the reduced rate of £60? img20240424_23142631.pdf
    • What you have uploaded is a letter with daft empty threats from third-party paper tigers.  Just ignore it. What we need to see is the original invoice you received last October or November.
    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
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Hermes lost my collected parcel, SimplyBe say I'm liable for the value


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Good evening,

I have a problem with a Hermes collection which is making me very worried and upset.

 

I arranged for a parcel to be collected,

the courier finally turned up and my husband saw the courier collect the parcel but on checking in the safe place there was no card.

 

My parcel hasn't been received by SimplyBe so they made enquires with Hermes who deny there was a driver in the area on the day my parcel was collected.

 

They have advised that I am liable for the value of the goods.

What do I do?

Is my issue against the courier or SimplyBe?

 

I have read how awful Hermes are with numerous posts of missing parcels, fraudulently signed deliveries.

 

Any helped would be appreciated.

Thank you

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Good evening,

I have a problem with a Hermes collection which is making me very worried and upset.

 

I arranged for a parcel to be collected,

the courier finally turned up and my husband saw the courier collect the parcel but on checking in the safe place there was no card.

 

My parcel hasn't been received by SimplyBe so they made enquires with Hermes who deny there was a driver in the area on the day my parcel was collected.

 

They have advised that I am liable for the value of the goods.

What do I do?

Is my issue against the courier or SimplyBe?

 

I have read how awful Hermes are with numerous posts of missing parcels, fraudulently signed deliveries.

 

Any helped would be appreciated.

Thank you

 

The person your husband saw might not have been from Hermes, as fhey don't normally drive around with Hermes signs on their vans. The Hermes collectors i have seen just use white vans.

 

You might therefore presume that the person your husband saw was an opportunist thief who has stolen your parcel and you are responsible for this loss, unless you are covered by Insurance. You would need to report to Police as a theft and if claiming on Insurance provide the crime reference number to Insurers.

 

Personally, i would never leave a parcel outside to be collected in this way. I live in a safe area and any parcel is unlikely to be stolen, but unless i have proof it was collected, then if it went missing, i would be responsible for the loss.

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I'm afraid that we've had enough reports on this forum about Hermes and their drivers and disappearing deliveries to put me off using the service anyway.

 

If they have some system where apparently you leave the parcel outside and you then simply have to trust that it has been correctly collected, I'm sorry but I think that this is a very fragile system and I think that you take a big risk by relying on it. I think Hermes is crazy to do this. If they are interested in managing reputational risk, then this is not the way for them.

 

I think probably you will have to accept the loss yourself. However, I'd be very interested to see what Hermes say about this system and the terms and conditions. Maybe you can reproduce them.

 

It does occur to me that if at this point you are acting under the instruction of Hermes then maybe they should take some share in the responsibility if something goes missing.

 

As I say, you probably will have to accept the loss yourself – but maybe you could let us have a look at the fine detail and the small print of the Hermes scheme.

 

What is the value of the lost item?

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  • 3 weeks later...

Another person who posts a story asking for help and then never comes back to see if there's been any response

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