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Credit card refund


harrap
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Credit card refund by a merchant. Trouble is I no longer have the credit card account as I closed it.

 

A merchant has agreed to refund me but says as I paid by a credit card he must refund it to that card only even though the card account no longer exists. He says the issuing bank will refund it to me if I get in touch with them. This I did but the bank said that when a credit card account has been closed, the bank will return it to the merchant. I am therefore in a limbo. I have spent enough time on the phone to them both and I am inclined to take each side to the county court. Should I do this?

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What is the credit card company...bank .....harrap and I will move your post to the relevant forum ?

 

Regards

 

Andy

We could do with some help from you.

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What is the credit card company...bank .....harrap and I will move your post to the relevant forum ?

 

Regards

 

Andy

Thank you. The merchant is Currys, the bank is Santander. The Santander123 credit card. Thank you once agai for such a prompt response.

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Thread moved to Santander.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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You can still claim your money back from the credit card provider (even if you've since closed your credit card account).

 

If your credit provider won't help, then contact the Financial Ombudsman to make a complaint. This is completely free and well worth doing, there's a simple claim form on its website and details on how it can help in the Financial Fightback guide.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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You can still claim your money back from the credit card provider (even if you've since closed your credit card account).

 

If your credit provider won't help, then contact the Financial Ombudsman to make a complaint. This is completely free and well worth doing, there's a simple claim form on its website and details on how it can help in the Financial Fightback guide.

 

Thank you for your help. That is what I will do. Have sent them a final request via online banking message to look into this and either confirm they have returned it, not received it or to credit it to my current account which I still have with them Thanks once again.

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