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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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Capquest for Santander - still demanding moneyy my late husbands debt **ACC CLOSED**


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Hi, I just wanted some advice please.

My husband passed away 2 months ago. He had an old santander card which was taken over by capquest.

I wrote and told them what had happened and sent a copy of the death certificate.

I received a letter from capquest today addressed to my dead husband saying they are sorry for the delay and are waiting for santander to get back to them and they will contact him soon.

I am so angry and upset I just want to know who I can complain to. I am going to write to capquest and send the original letter to santander and I also though the fca?

Just wanted to see if there was anyone else I should write to or if anyone has had anything similar happen.

It's been a struggle to come to terms with my husband's death, it was sudden and completely unexpected.

I know dca's are the lowest but this has upset me so much.

Thanks

H

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Guest Mrs Hobbit

Firstly, please accept my condolences. No death is easy to deal with, and then to get a letter like this just makes it harder.

 

I would send the letter back, write on the envelope it came in Mr X now deceased. this happened to me, and as husband was buried at sea, i sent them the latitude and longditude of his burial as his forwarding address. I had notified all our creditors of his passing with a copy of his death certificate; one firm did not action this and kept sending me letters addressed to him, so i just sent them back with the details of his burial as a forwarding address for them.

 

Santander are the pits to deal with in this situation. they are supposed to have dedicated Bereavment Team, but if Capquest are the DCA's I would just return the letters to them. Seal the letter back up and send it back. Reporting it might be cathartic for you, but nothing will be acheived apart from a slap on the wrist with a wet bus ticket if at all.

 

Santander do not have a joined up computer system so left hand does not know what right hand is doing.

 

Is the card debt SB? Of course if the debt was husband's only they could chase for repayment out of his Estate. if it is SB and old debt, it's a different game.

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Hi, I just wanted some advice please.

My husband passed away 2 months ago. He had an old santander card which was taken over by capquest.

I wrote and told them what had happened and sent a copy of the death certificate.

I received a letter from capquest today addressed to my dead husband saying they are sorry for the delay and are waiting for santander to get back to them and they will contact him soon.

I am so angry and upset I just want to know who I can complain to. I am going to write to capquest and send the original letter to santander and I also though the fca?

Just wanted to see if there was anyone else I should write to or if anyone has had anything similar happen.

It's been a struggle to come to terms with my husband's death, it was sudden and completely unexpected.

I know dca's are the lowest but this has upset me so much.

Thanks

H

 

I can see this is upsetting. Capquest may just be chasing the debt for Santander, so i would suggest you send a formal complaint to Santander head office addressed to their Chief Executive.

 

If the card was in his sole name, there is not much that Capquest or Santander can do about this debt. Perhaps a complaint might lead to Santander just writing it off.

We could do with some help from you.

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Thanks for the replies. It was in his name only and he was paying a token amount each month. My original letter told them there was basically no money/estate left by him.

I will send a formal complaint to the head office with a copy of the original letter. If nothing else at least I will feel as though I'm doing something.

Thanks again

H

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roup

 

 

Mr Nathan Bostock Chief Executive

 

Email [email protected]

 

Telephone 0800 171 2171

Website http://www.santander.co.uk

Social Media T F

 

Postal Address 2 Triton Square, Regent's Place, London, NW1 3ANM

Company Number 02294747C

Company Status Active (Established 12/09/1988)

 

See also Customer Services for Santander Group

Companies House data for UK companies from 02294740 to 02294749

 

 

Related lists UK Companies

:mad2::-x:jaw::sad:
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Capquest

 

Ms Helen Ashton CEO

 

Email [email protected]

 

Telephone 01252 576371

Website http://www.capquest.co.uk

 

See also Customer Services for Capquest

 

Related lists UK Companies

 

Advice from CEOemail.com Hints and Tips on how to write your email to the CEO

 

 

get onto them as Capquest should of not come back to you - under the circumstances they should of just passed back to Santander with evidence and left it at that, complain complain

:mad2::-x:jaw::sad:
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slightly retitled

moved to Santander forum and tweeted to them too

 

 

disgusting!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes :) Its been tweeted for you.

 

If i may add, I'm so sorry for your loss. Its very sad when we lose one so close.

Technically any sole debts owed by him would normally die with the estate etc (Be paid out of what's left - If there isnt anything left after funeral costs etc - Then you cant be expected to cover them)

 

We did once have a case with Santander who dealt with Phillips Cohen and co. They were rapidly sent packing.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Email to Helen Ashton sent back as address not found. After looking around I'm wondering if the CEO of arrow global would be the one to write to as they own capquest??. Will look into it a bit more and send tomorrow

H

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Hi, received a response from santander who are investigating.

Apparently arrows ceo is Lee Rochford. Can't seem to find contact details so will email capquest and probably send a letter to arrow.

Thanks for your help everyone

H

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  • 3 weeks later...

Hi,

Just wanted to say thanks for your help and support.

Santander and capquest both apologized and the account is now closed.

 

Really appreciate all the help and advice from you all

 

Best wishes

H

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